About Ripple

Ripple is a SaaS platform that automates patient recruitment, administrative tasks, and reporting activities for contract research organizations and academic centers that are conducting clinical research and trials, as well as translational and social studies.

As an active registry, Ripple helps track active leads, design and execute recruitment campaigns, schedule appointments, and carry out other administrative tasks. In addition, the platform enables researches to digitally track each patient throughout the study, with the aim of improving patient retention and data quality. Data tracking and support for custom data variables ensure that no trial-related data goes missing while event and appointment dashboards simplify patient management workflows for research administrators.

Ripple provides researches with a centralized hub for all patient-related communications. The system also sends out automatic task-specific reminders to help keep users on track. With robust reporting capabilities, Ripple reduces the administrative burden on clinical site staff by streamlining regulatory reporting. Research sponsors get a separate access level to the system that allows them easy access to de-identified study data, enhancing transparency.

With Ripple, research sites can build a registry of patient data in order to maintain information about previously screened participants that can be recruited for future studies. Real time reports keep staff up-to-date on how recruitment campaigns are progressing and provide enrollment projections to help users estimate when their enrollment goals will be reached.

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Images

Ripple dashboard screenshot
Ripple recruitment campaign management screenshot
Ripple potential participants list screenshot
Ripple enrolled participants screenshot
Ripple task management screenshot
Ripple audit log screenshot
View 7 more
Ripple video
Ripple screenshot: Ripple dashboard screenshot Ripple screenshot: Ripple recruitment campaign management screenshot Ripple screenshot: Ripple potential participants list screenshot Ripple screenshot: Ripple enrolled participants screenshot Ripple screenshot: Ripple task management screenshot Ripple screenshot: Ripple audit log screenshot

Features

Total features of Ripple: 74

  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Benchmarking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Clinical Study Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Data Visualization
  • Demographic Data
  • Document Management
  • EMR/EHR
  • Enrollments/Onboarding
  • Event Calendar
  • Event Tracking
  • HIPAA Compliant
  • Historical Reporting
  • Lead Generation
  • Lead Management
  • Marketing Automation
  • Milestone Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Department/Project
  • Multiple Projects
  • Patient Communications
  • Patient Management
  • Patient Monitoring
  • Patient Recruiting
  • Pipeline Reports
  • Predictive Analytics
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Randomization
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Secure Data Storage
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(31)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
5/5

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Showing 5 reviews of 31
Suzy S.
Overall rating
  • Industry: Higher Education
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software has facilitates my ability to keep track of and schedule research participants.

Reviewed on 2018/06/22

It has enhanced my lab productivity and enabled us to keep track of participant recruitment in a...

It has enhanced my lab productivity and enabled us to keep track of participant recruitment in a much more precise way.

Pros

It is HIPAA compliant, which makes it relatively easy to work with the IRB to get approval to use. It allows for lots of customization for your study design. It is easy to add and remove study team members with different levels of access. You can send reminders for members of the team to do different tasks associated with participants and study events. You can set up study events based on expected dates or that are triggered based on the completion of other study events. There is a registry (database) that houses all the subjects that you have entered. It is easy to query this database and select potential participants into specific studies.

Cons

I would like to see an easier way to input large numbers of potential participants into the registry from a csv file. I would also like to see a more integrated calendar and scheduling system and emailing system.

Brianna A.
Overall rating
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remote Work Made Easy

Reviewed on 2020/05/25

My team is able to track recruitment and retention, which is very helpful when deciding which...

My team is able to track recruitment and retention, which is very helpful when deciding which community organizations we should put more energy and resources toward. We then thank our community partners for the referrals and strengthen our bond by referring our participants to them. This community networking has played a role in when and how we communicate with participants, another aspect that is well tracked in Ripple. We can also assign Ripple tasks to team members and associate them with specific participants, thus accounting for everyone on our team and in our program.

Pros

Our team transitioned almost everything to Ripple, before the coronavirus began to affect our research protocols and data collection. Our familiarity with the product prepared us to transition to remote work very smoothly. We have greatly appreciated Ripple's customer support and desire to enhance the system's features. Some of our favorite features include the creation of tasks and the ability to track recruitment and retention strategies. Without Ripple, our administrative team would have a hard time communicating participant information in such detail.

Cons

There is always room for improvement, but it is evident that the Ripple team values customer feedback and is working around the clock to provide as many relevant features as possible. I imagine it is difficult to field the amount of feedback that they receive, but their communication about their goals and progress is fantastic!

Response from Ripple Science

Hi Brianna,

Thank you for your review!

We are happy to hear that Ripple supported your move to remote work during this disruptive pandemic. We look forward to enhancing the application more in the future, especially in regards to task management and ensuring you can focus on nurturing your participant relationship.

Thank you!

Shailee W.
Overall rating
  • Industry: Research
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We use Ripple in my developmental psychology lab for recruiting and managing participants.

Reviewed on 2018/06/23

Pros

Keeps the whole lab on top of recruiting and running participants through our study. It's a great way to see what tasks are completed, what still needs to be done, and who is doing what.

Cons

It is not always the most intuitive to use. Specifically, the interface gets clunky as participants increase. The two-page system (when extra participants roll over onto the next page) is very confusing. I'd prefer to scroll down a single page than click through different pages of the status headings. Furthermore, the calendar would be much more useful if the event were clickable. Then, users would be taken to the page with the participant information when the event is clicked. Adding export functionality would also greatly improve the usefulness of the Ripple calendar.

Jacob G.
Overall rating
  • Industry: Research
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Interface with Lots of Potential

Reviewed on 2020/05/19

Pros

It is really easy to use and is optimal for recruitment workflow as well as tracking participant status in a study. It's also great as a quick reference to look at participant contact info.

Cons

The dates logic can be kind of wonky. For example, it normally prompts the next study visit some amount of days after the last visit. This is great, but some visits occur a set amount of time after the baseline, not the last visit, so this can make the set dates really off for some participants.

The dashboard could also be more useful in regard to showing a richer database set, such as how many participants completed a study phase for example.

Response from Ripple Science

Hi Jacob,

Thank you for your review!
We are glad to hear that you find the Ripple recruitment features so beneficial.

In regards to your feedback on scheduling flexibility we recently released a major update to this functionality that will allow you to truly customize the date calculation process. Take a look at the Study Settings - Events page to take advantage of these new features.

Thank you!

Stephanie T.
Overall rating
  • Industry: Mental Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Research Management Software

Reviewed on 2020/05/26

Ripple is invaluable! It's efficient and prevents steps from falling through the cracks. I highly...

Ripple is invaluable! It's efficient and prevents steps from falling through the cracks. I highly recommend research teams schedule a demonstration with Ripple wonderful team to learn how Ripple can work for your project.

Pros

Ripple is incredibly easy to use and customizable to your specific project needs. Ripple is so efficient, Research Assistants on our project were able to take on more responsibility and tasks, eliminating the need for an entire position. Ripple makes it easy to track all the moving pieces of a research study and tasks each staff member needs to do. It's also effective for project managers to see aggregate data for reporting.

Cons

The only features that could use improvement is the recruitment tab. Sources are unsearchable and it can take a while to locate a specific source.

Response from Ripple Science

Hi Stephanie,

Thank you for your review!

We are happy to hear Ripple's flexibility and efficiency have helped optimize your project team.

We are making some improvements to searching and filtering in multiple areas of the app, and based on your feedback will be sure to research how the same enhancements could be applied to the recruitment tab.

Thank you!

Showing 5 reviews of 31 Read all reviews

Ripple FAQs

Below are some frequently asked questions for Ripple.

Ripple offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Not Available

Pricing based on number of studies and participants. Contact Ripple Science for more information on pricing.

We do not have any information about Ripple features

Ripple has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Ripple supports the following languages:

English

Ripple supports the following devices:

We do not have any information about what integrations Ripple has

Ripple offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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