Intulse

VoIP business phone system for organizations of all sizes

4,6 /5 (92 reviews) Write a Review!

Intulse Overview

What is Intulse?

Intulse is a cloud-based VoIP system designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features include team collaboration, call queue management, conference calling, voicemail, number porting, and reporting.

Supervisors can use the dashboard to initiate new calls, monitor interactions, and manage incoming calls by routing them to agents. The solution's drag-and-drop interface lets operators add multiple callers during an ongoing call and organize virtual conferences using bridges. Employees can set up call forwarding to multiple phones when not available and track missed calls via indicators. Moreover, agents can create custom greetings/messages for phone systems by recording voice prompts.

Intulse provides integration with third-party CRM platforms, such as Microsoft Dynamics, Zoho, Goldmine, Salesforce, Hubspot, Elexio ChMS, Medius, QQCatalyst, and more, helping businesses manage contacts. Agents can use the IVR menu to accept inputs from callers, segment their queries, and route callers to the required destination.

Intulse Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Intulse for pricing details


Intulse Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Intulse call queue management
Intulse new call initiation
Intulse reports
Intulse conference call
Intulse default start screen
Intulse video Intulse screenshot: Intulse call queue management Intulse screenshot: Intulse new call initiation Intulse screenshot: Intulse reports Intulse screenshot: Intulse conference call Intulse screenshot: Intulse default start screen

Intulse Reviews

Intulse Reviews

Overall rating
4,6
/
5
Excellent
58

Very good
29

Average
5

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,5
Customer Support
4,8
95% recommended this app
Byron H.

How Intulse Changed My Business


Joel C.

Great product at a great price!


James S.

Lacking Speed

Overall, I would give Intulse 3 stars out of 5. Seems serviceable most of the time, but I would not say it is an excellent product.


Deb S.

New phone system

Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.


Lauren E.

Helped cut down costs and saved time

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.


Byron H.
Industry: Financial Services
Company size: 2-10 Employees

How Intulse Changed My Business

Used Daily for 6-12 months
Reviewed on 2018/08/02
Review Source: Capterra

Pros

Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!"

Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android)

If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business.

Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Cons

What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Response from Intulse

Byron,

We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joel C.
Industry: Computer Software
Company size: 11-50 Employees

Great product at a great price!

Used Daily for 6-12 months
Reviewed on 2019/10/25
Review Source: Capterra

Pros

The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. [SENSITIVE CONTENT HIDDEN] and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease!

Cons

As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself.

Response from Intulse

Hey Joel,

Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' !

Thanks so very much!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James S.
Industry: Logistics & Supply Chain
Company size: 2-10 Employees

Lacking Speed

Used Daily for 2+ years
Reviewed on 2019/10/30
Review Source: Capterra

Overall, I would give Intulse 3 stars out of 5. Seems serviceable most of the time, but I would not say it is an excellent product.

Pros

Frankly, I am not a huge fan of the software so it is difficult for me to decide what I like most. For the most part, it works best when under no stress. To clarify, as long as I am getting a single call, Intulse works well. Dropped calls are occasional, and call quality is generally acceptable.

Cons

The software does not seem to hold up well when our business is receiving multiple calls at once. To be fair, I do not know if the issue is with the Intulse software, or the actual phone hardware we are using. If I am on a call, and another call rings in it is very difficult to switch between calls. I experience constant delays, and it results in missed calls. I work much quicker than the software, so in high stress situations I get stuck waiting for my phone to catch up with me.

Response from Intulse

Hi James,

Appreciate your review and candid feedback. I can say that the lacking speed and challenges with multiple calls is not normal and I would encourage you to reach out to our support team to determine if there is something that can be adjusted to help you be more efficient and productive.

Thanks so much.

Rating breakdown

Ease of Use

Likelihood to recommend: 4.0/10

Deb S.
Industry: Financial Services
Company size: 2-10 Employees

New phone system

Used Daily for 1-5 months
Reviewed on 2019/10/25
Review Source: Capterra

Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.

Pros

I like the features that are available on the software ie: no longer needing multiple phone numbers, integration with our CRM, transfer to my cell phone when I need to leave the office, the ability to see who is on the phone and who they are speaking with. I like that they are a small company so you talk to the same people when you call in.

Cons

I don't like that we have to wait for Intulse to update speed dials and features on the phone. I am used to being able to update a speed dial phone number on our own and sometimes I need to call a couple of times to get an item updated.

Response from Intulse

Hi Deb,

Appreciate your feedback. Glad that you are realizing benefits from some of the features. I am pretty sure that if you reach out to support and ask to have access to be able to update your phones, they will be able to accommodate that for you. This is a fairly new enhancement.

Thanks again for your sincere comments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lauren E.
Industry: Financial Services
Company size: 2-10 Employees

Helped cut down costs and saved time

Used Daily for 6-12 months
Reviewed on 2019/11/13
Review Source: Capterra

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

Pros

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin.

And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated.

Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

Cons

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Response from Intulse

Hello Lauren,

So thankful for your excellent review! It's stories like yours that keep our team encouraged and confirm for us that we are on the right track and accomplishing our mission of providing exceptional service, support, and leading edge technology making a positive difference the bottom line of SMB's. We are working on that native mobile component you mention so stay tuned, it's just around the corner!

Thanks again and all the best!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 92 user ratings
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Intulse Pricing

Intulse Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Intulse for pricing details

Contact Intulse for pricing details

Value for Money
4,8/5
Based on 92 user ratings
Compare value for money rating with alternatives
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Intulse Features

Intulse Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,5/5
Based on 92 user ratings
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Categories

Additional information for Intulse

Additional information for Intulse

Key features of Intulse

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Mobile Access

Intulse FAQs

Intulse FAQs

Below are some frequently asked questions for Intulse.

Q. What type of pricing plans does Intulse offer?

Intulse offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Intulse for pricing details

Q. What are the main features of Intulse?

Intulse offers the following features:

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Mobile Access

Q. Who are the typical users of Intulse?

Intulse has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Intulse support?

Intulse supports the following languages:

English

Q. What type of pricing plans does Intulse offer?

Intulse has the following pricing plans:

Subscription

Q. Does Intulse support mobile devices?

Intulse supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intulse integrate with?

Intulse integrates with the following applications:

AgencyBloc, Elexio Community, GoldMine, HubSpot CRM, Insightly, Salesforce Sales Cloud, SugarCRM, SuiteCRM, Zapier, Zoho CRM

Q. What level of support does Intulse offer?

Intulse offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials