About EnjoyHQ

EnjoyHQ is a cloud-based research repository platform designed to help organizations of all sizes centralize and share user experience (UX) research data with stakeholders & team members. Key features include user management, collaborative work space, app review translations, customer segmentation, and sentiment analysis.

EnjoyHQ allows marketers to collect and store customer data such as feedback, interviews, testing sessions, and notes within a centralized repository. Users can categorize data through highlights, tags, and metadata as well as create a taxonomy to classify research findings for analysis. Managers can prepare reports/summaries and track audience engagement on the displayed insights. Plus, presenters can save reports in a graphical format and share them with team members via links.

EnjoyHQ integrates with various third-party platforms such as Zendesk, Drift, Jira Service Desk, AskNicely, Google Docs, Twitter, Trello, Dropbox, Trustpilot, Typeform, Satismeter, and more. The solution also enables administrators to provide role-based permissions to employees and control the distribution of information across teams.

Devices

Business size

S M L

Markets

United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

EnjoyHQ resource sharing
EnjoyHQ customer segmentation
EnjoyHQ dashboard
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EnjoyHQ video
EnjoyHQ screenshot: EnjoyHQ resource sharing EnjoyHQ screenshot: EnjoyHQ customer segmentation EnjoyHQ screenshot: EnjoyHQ dashboard

Features

Total features of EnjoyHQ: 32

  • @mentions
  • API
  • Access Control
  • Activity Tracking
  • Analytics
  • Categorization
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Content Management
  • Content Repository
  • Customer Segmentation
  • Data Import
  • Data Visualization
  • Document Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Full Text Search
  • Monitoring
  • Multi-Language
  • Permission Management
  • Reporting & Statistics
  • Requirements Management
  • Search Functionality
  • Secure Data Storage
  • Sentiment Analysis
  • Summary Reports
  • Tagging
  • Third Party Integration
  • User Management
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(11)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,4/5
Customer Support
5/5

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Showing 5 reviews of 11
Zsombor V.
Overall rating
  • Industry: Computer Software
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.

Reviewed on 2019/10/03

Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are...

Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research.

What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Pros

We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Cons

Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Response from EnjoyHQ

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

Caroline O.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review EnjoyHQ

Reviewed on 2019/11/18

We are now collecting and gathering feedback company-wide that is accessible for everybody. We can...

We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Pros

The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Cons

At this moment (I am using this software for a month now) I have nothing I dislike

Response from EnjoyHQ

Thanks for your review Caroline! We are here to help you succeed \o/

Brittanie J.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Still Getting Acquainted

Reviewed on 2020/10/19

So far, it's been great, but we're still in the setting up stage.

So far, it's been great, but we're still in the setting up stage.

Pros

I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.

Cons

I wish I could allow all viewers to search through the archives and discover trends on their own.

Josh T.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The cornerstone of our customer feedback process

Reviewed on 2019/10/01

EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales,...

EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Pros

The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well.

The support team is great as well, they are super quick to respond.

Cons

EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Response from EnjoyHQ

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

Clara H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User Research on steroids ;)

Reviewed on 2019/10/02

Really positive to see the platform evolve fast and I really appreciate to have so much user inputs...

Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Pros

- They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect)

- Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Cons

- Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Response from EnjoyHQ

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

Showing 5 reviews of 11 Read all reviews

EnjoyHQ FAQs

Below are some frequently asked questions for EnjoyHQ.

EnjoyHQ offers the following pricing plans:

  • Starting from: US$200,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing based on the number of team members & data integrations required, starting from $200/month for 5 team members and 1 data integration (plus Zapier, Slack, Email, Trello and Jira integrations). For further pricing details, contact EnjoyHQ.

EnjoyHQ offers the following features:

  • Analytics
  • Content Management
  • Customer Segmentation
  • Dashboard
  • Data Visualization
  • Document Management
  • Feedback Collection
  • Feedback Management
  • Full Text Search
  • Historical Trending
  • Monitoring
  • Multi-Language
  • Requirements Management
  • Sentiment Analysis
  • Workflow Management

EnjoyHQ has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

EnjoyHQ supports the following languages:

English

We do not have any information about what devices EnjoyHQ supports

EnjoyHQ integrates with the following applications:

Dropbox Business, Google Drive, Help Scout, Intercom, Jira, Salesforce Sales Cloud, SatisMeter, Trello, Twitter, Zendesk

EnjoyHQ offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

See all software categories found for EnjoyHQ.