About SmartKarrot

SmartKarrot is used by organizations to increase customer lifetime value and experience by increasing product adoption and driving customer success initiatives. From personalized product on-boarding and guidance to monitoring account health and automating actions - SmartKarrot provides a well-connected set of features to create and manage your product's digital touchpoints.

Key benefits of SmartKarrot

- Track Customer Behavior Analytics
- Send Personalized and Contextual messages
- Monitor Customer Account Health
- Trigger Automated Actions

Devices

Business size

S M L

Markets

United States, Canada, India

Supported Languages

English

Images

SmartKarrot analytics dashboard
SmartKarrot activity dashboard
SmartKarrot survey creation
SmartKarrot user segmentation
View 5 more
SmartKarrot video
SmartKarrot screenshot: SmartKarrot analytics dashboard SmartKarrot screenshot: SmartKarrot activity dashboard SmartKarrot screenshot: SmartKarrot survey creation SmartKarrot screenshot: SmartKarrot user segmentation

Features

Total features of SmartKarrot: 39

  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Communication Management
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Monitoring
  • Performance Metrics
  • Predictive Analytics
  • Push Notifications
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Rules-Based Workflow
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Trend Analysis
  • User Defined Attributes
  • Workflow Management

Alternatives

Zoho CRM

4,2
#1 Alternative to SmartKarrot
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

TeamSupport

4,5
#2 Alternative to SmartKarrot
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech,...

Freshdesk

4,5
#3 Alternative to SmartKarrot
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Method:CRM

4,1
#4 Alternative to SmartKarrot
Method:CRM is the #1 rated CRM for QuickBooks users! Our powerful, two-way QuickBooks sync makes sure you always have...

Reviews

Overall rating

4,5 /5
(8)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,1/5
Customer Support
4,6/5

Already have SmartKarrot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 8
Srikant C.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Brilliant blend of analytics and insights with action for customer retention and growth

Reviewed on 2019/10/10

Pros

Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience.
These can be easily be customized as well. In addition, the product also has built in survey tools!

Cons

The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Amit S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great combination of analytics and automated actions on one platform.

Reviewed on 2019/10/17

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as...

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.

Pros

The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

Cons

The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.

Kamal nath M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy to integrate and easy to use

Reviewed on 2019/10/14

Pros

The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things.

Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

Cons

The performance of the admin portal can be made better

Ananthakrishnan G.
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SmartKarrot - A users perspective

Reviewed on 2019/10/07

Extremely professional team, ever-ready to receive feedback and act upon them.

Extremely professional team, ever-ready to receive feedback and act upon them.

Pros

Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Cons

Still in Beta stage, needs to tested to gauge stability.

Kingson M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Insights that help the product team

Reviewed on 2019/10/18

We are able to improve our product since we have an understanding of what our customers’ want and...

We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.

Pros

The fact that we are able to monitor the usage of our product features and drill it down by each customer
at a feature level is very useful. It helps engage or support our customers’ as and when required. Through
the pulse survey we understand more about our customers’ experience and are able to plan our product
road-map.

Cons

I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s
great that the SmartKarrot team has it in their road-map.

Showing 5 reviews of 8 Read all reviews

SmartKarrot FAQs

Below are some frequently asked questions for SmartKarrot.

SmartKarrot offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact SmartKarrot for a personalized price quote.

SmartKarrot offers the following features:

  • Action Management
  • Analytics
  • Communication Management
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Predictive Analytics
  • Sentiment Analysis

SmartKarrot has the following typical customers:

Small Business, Mid Size Business

SmartKarrot supports the following languages:

English

We do not have any information about what devices SmartKarrot supports

SmartKarrot integrates with the following applications:

Amazon Cloud Search, Amazon EC2, Asana, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, Slack, Stripe

SmartKarrot offers the following support options:

Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

See all software categories found for SmartKarrot.