SmartKarrot

4.4 (37)
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Intelligent Customer Success & Account Management

About SmartKarrot

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).


Key benefits of SmartKarrot

*Built on a foundation of Augmented Intelligence (Great for the Future)
* Intense focus on Automation & Efficiency (Great for Scale)
* New Age Design with a Product Led Growth mindset (Great for Users)
* Unlimited user packages to enable our clients to become Customer Centric (Great for Alignment)


Images

SmartKarrot Software - Account 360 View
SmartKarrot Software - Expansion Revenue
SmartKarrot Software - Task Management
SmartKarrot Software - Smart Playbooks
SmartKarrot Software - Call Intelligence
SmartKarrot Software - Customer Health Score
SmartKarrot Software - multiple role collaboration
SmartKarrot Software - Analytics
SmartKarrot Software - Automation
SmartKarrot Software - Conversation Intelligence
SmartKarrot Software - Flexible Playbooks
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SmartKarrot video
SmartKarrot Software - Account 360 View
SmartKarrot Software - Expansion Revenue
SmartKarrot Software - Task Management
SmartKarrot Software - Smart Playbooks
SmartKarrot Software - Call Intelligence
SmartKarrot Software - Customer Health Score
SmartKarrot Software - multiple role collaboration
SmartKarrot Software - Analytics
SmartKarrot Software - Automation
SmartKarrot Software - Conversation Intelligence
SmartKarrot Software - Flexible Playbooks

Not sure about SmartKarrot? Compare with a popular alternative

SmartKarrot

4.4 (37)
VS.
Highly reviewed

Starting Price

US$15,000.00
year
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

68
205

Integrations

14
70

Ease of Use

4.2 (37)
4.2 (6,924)

Value for Money

4.4 (37)
4.3 (6,924)

Customer Service

4.8 (37)
4.1 (6,924)
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Reviews

Overall rating

4.4 /5
(37)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.8/5

Already have SmartKarrot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 37
Vanshaj
Vanshaj
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A customer focused team

Reviewed on 2023/11/24

Pros

We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most.

Cons

Absence of pre-made/canned training materials.

Syrine
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product, Amazing Team!

Reviewed on 2023/03/10

I loved the interactions and involvement of the team in the implementation process. Operating in...

I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains.

Pros

The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in!

Cons

Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder.

Alternatives Considered

Vitally and ChurnZero

Reasons for Switching to SmartKarrot

We did select SmartKarrot given that the functionality were aligning with our business use cases better for a better price. We also had a better experience in the sales cycle with SmartKarrot's team.
Monika
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

CS performance tracking option

Reviewed on 2023/11/08

Pros

reports insights and tracking system through playbook and touchpoints.

Cons

Reports should be downloaded directly and in reports filter option should be according to reports.

Anish
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A customer focused team

Reviewed on 2024/08/08

Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.

Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.

Pros

We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate.

Cons

Lack of canned training content was something i liked the least.

Anam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for Customer success.

Reviewed on 2024/02/22

Smooth working of the software helped in engaging the client.

Smooth working of the software helped in engaging the client.

Pros

ease of tracking your daily tasks follow ups and customer details.

Cons

automatic generation of the set touchpoints that were added automatically.

Showing 5 reviews of 37 Read all reviews

SmartKarrot FAQs

Below are some frequently asked questions for SmartKarrot.

SmartKarrot offers the following pricing plans:

  • Starting from: US$15,000.00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact SmartKarrot for a personalized price quote.

SmartKarrot has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

SmartKarrot supports the following languages:

English

SmartKarrot supports the following devices:

SmartKarrot integrates with the following applications:

Amazon Cloud Search, Amazon EC2, Asana, Freshdesk, Gmail, HubSpot CRM, Jira, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, Slack, Stripe, Stripe Billing

SmartKarrot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for SmartKarrot.