SmartKarrot

About SmartKarrot
SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).
Key benefits of SmartKarrot
*Built on a foundation of Augmented Intelligence (Great for the Future)
* Intense focus on Automation & Efficiency (Great for Scale)
* New Age Design with a Product Led Growth mindset (Great for Users)
* Unlimited user packages to enable our clients to become Customer Centric (Great for Alignment)
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Reviews
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- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A customer focused team
Reviewed on 2023/11/24
Pros
We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most.
Cons
Absence of pre-made/canned training materials.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product, Amazing Team!
Reviewed on 2023/03/10
I loved the interactions and involvement of the team in the implementation process. Operating in...
I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains.
Pros
The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in!
Cons
Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder.
Reasons for Switching to SmartKarrot
We did select SmartKarrot given that the functionality were aligning with our business use cases better for a better price. We also had a better experience in the sales cycle with SmartKarrot's team.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
CS performance tracking option
Reviewed on 2023/11/08
Pros
reports insights and tracking system through playbook and touchpoints.
Cons
Reports should be downloaded directly and in reports filter option should be according to reports.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A customer focused team
Reviewed on 2024/08/08
Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.
Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.
Pros
We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate.
Cons
Lack of canned training content was something i liked the least.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software for Customer success.
Reviewed on 2024/02/22
Smooth working of the software helped in engaging the client.
Smooth working of the software helped in engaging the client.
Pros
ease of tracking your daily tasks follow ups and customer details.
Cons
automatic generation of the set touchpoints that were added automatically.
SmartKarrot FAQs
Below are some frequently asked questions for SmartKarrot.Q. What type of pricing plans does SmartKarrot offer?
SmartKarrot offers the following pricing plans:
- Starting from: US$15,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact SmartKarrot for a personalized price quote.
Q. Who are the typical users of SmartKarrot?
SmartKarrot has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartKarrot support?
SmartKarrot supports the following languages:
English
Q. Does SmartKarrot support mobile devices?
SmartKarrot supports the following devices:
Q. What other apps does SmartKarrot integrate with?
SmartKarrot integrates with the following applications:
Amazon Cloud Search, Amazon EC2, Asana, Freshdesk, Gmail, HubSpot CRM, Jira, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, Slack, Stripe, Stripe Billing
Q. What level of support does SmartKarrot offer?
SmartKarrot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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