Bay-masteR

Shop management solution for automotive stores

4,5 /5 (39 reviews) Write a Review!

Bay-masteR Overview

What is Bay-masteR?

Bay-masteR is a cloud-based shop management solution designed to help automotive stores manage processes related to repair order creation, inventory management, service tracking, and marketing. The platform comes with a scheduling functionality, which lets managers set working hours, add multiple service bays, and print timetables.

Bay-masteR allows administrators to automatically send text messages on approvals, appointments, reviews, maintenance schedules, and more. The solution offers a host of features such as cost estimation, inventory management, labor tracking, custom inspection forms, multi-user accounts, accounting management, wiring diagrams, preventive maintenance scheduling, and more. It includes marketing and customer relationship management (CRM) modules, which allow store owners to create personalized postcards for service dues, run email campaigns, and review work order history.

Bay-masteR offers a timecard system, which allows users to monitor labor, view summary reports and generate invoices using clock-in/out information and technical summaries. Plus, it integrates with QuickBooks to help users handle accounts receivables, payments and statements generation.

Bay-masteR Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on number of features selected.
• Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month
• Bay-masteR Tech Data - $99 per month


Bay-masteR Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Bay-masteR scheduling
Bay-masteR online orders
Bay-masteR technician summary
Bay-masteR wiring diagram screenshot
Bay-masteR video Bay-masteR screenshot: Bay-masteR scheduling Bay-masteR screenshot: Bay-masteR online orders Bay-masteR screenshot: Bay-masteR technician summary Bay-masteR screenshot: Bay-masteR wiring diagram screenshot

Bay-masteR Reviews

Bay-masteR Reviews

Overall rating
4,5
/
5
Excellent
22

Very good
15

Average
1

Poor
1

Terrible
0

Value for Money
4,2
Features
4,2
Ease of Use
4,4
Customer Support
4,3
95% recommended this app
Jim O.

Great product

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.


Chuck B.

Bay-masteR

I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.


David P.

Just ok

I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.


Sharon E.

Software that does everything

cost and efficiency.


Miquael G.

Baymaster techie


Jim O.
Industry: Automotive
Company size: 11-50 Employees

Great product

Used Daily for 2+ years
Reviewed on 2019/08/05
Review Source: Capterra

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Pros

How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.

Cons

The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chuck B.
Industry: Automotive
Company size: 2-10 Employees

Bay-masteR

Used Daily for 2+ years
Reviewed on 2019/09/23
Review Source: Capterra

I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.

Pros

We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.

Cons

Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

David P.
Industry: Automotive
Company size: 11-50 Employees

Just ok

Used Daily for 2+ years
Reviewed on 2019/08/19
Review Source: Capterra

I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.

Pros

It works as it should sometimes. But it has enough issues to make it frustrating.

Cons

While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it.
The system often goes down during the day when we are busy and it completely handicaps us.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
Customer information should be automatically capitalized.
It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again.
The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.

Response from Bay-masteR

If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Sharon E.
Industry: Automotive
Company size: 2-10 Employees

Software that does everything

Used Daily for 2+ years
Reviewed on 2019/08/13
Review Source: Capterra

cost and efficiency.

Pros

I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.

Cons

There were no cons to this program. Everything was what I expected and more

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Miquael G.
Industry: Automotive
Company size: 2-10 Employees

Baymaster techie

Used Daily for 2+ years
Reviewed on 2019/08/05
Review Source: Capterra

Pros

Ease of use
High level of functionality for the price
High level of customization

Cons

Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,5/10
Based on 39 user ratings
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Bay-masteR Pricing

Bay-masteR Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Pricing is based on number of features selected.
• Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month
• Bay-masteR Tech Data - $99 per month

Pricing is based on number of features selected.
• Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month
• Bay-masteR Tech Data - $99 per month

Value for Money
4,2/5
Based on 39 user ratings
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Bay-masteR Features

Bay-masteR Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 39 user ratings
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Categories

Additional information for Bay-masteR

Additional information for Bay-masteR

Key features of Bay-masteR

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Payroll Management
  • QuickBooks Integration
  • Scheduling
  • Time Clock
  • Work Order Management

Bay-masteR FAQs

Bay-masteR FAQs

Below are some frequently asked questions for Bay-masteR.

Q. What type of pricing plans does Bay-masteR offer?

Bay-masteR offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on number of features selected. • Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month • Bay-masteR Tech Data - $99 per month

Q. What are the main features of Bay-masteR?

Bay-masteR offers the following features:

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Payroll Management
  • QuickBooks Integration
  • Scheduling
  • Time Clock
  • Work Order Management

Q. Who are the typical users of Bay-masteR?

Bay-masteR has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Bay-masteR support?

Bay-masteR supports the following languages:

English

Q. What type of pricing plans does Bay-masteR offer?

Bay-masteR has the following pricing plans:

Subscription

Q. Does Bay-masteR support mobile devices?

We do not have any information about what devices Bay-masteR supports

Q. What other apps does Bay-masteR integrate with?

Bay-masteR integrates with the following applications:

QuickBooks Online Advanced

Q. What level of support does Bay-masteR offer?

Bay-masteR offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials