Bay-masteR
About Bay-masteR
Bay-master is a cloud-based SaaS shop management solution designed to help automotive stores manage repair order creation, inventory management, service tracking, and marketing. The platform comes with a scheduling functionality, which lets managers set working hours, add multiple service bays, and print timetables.
Administrators can use automations to send text messages on approvals, appointments, reviews, maintenance schedules, and more. The solution offers a host of features such as cost estimation, inventory management, labor tracking, custom inspection forms, multi-user accounts, accounting management, wiring diagrams, preventive maintenance scheduling, and more. A timecard system allows users to monitor labor, view summaries, and create invoices using actual labor times.
Finally, marketing and customer relationship management (CRM) modules allow store owners to create personalized postcards for service dues, run email campaigns, and review work order history while helpful integrations allow you to export QuickBooks to handle accounts receivable, payments, and statements.
Bay-master offers a timecard system, which allows users to monitor labor, view summary reports and generate invoices using clock-in/out information and technical summaries. Plus, it integrates with QuickBooks to help users handle accounts receivables, payments and statements generation.
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Alternatives
AutoShop
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Mitchell RepairCenter
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2019/08/05
We are producing accurate, easy to understand invoices with very little effort. Customer communicati...
We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.
Pros
How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.
Cons
The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.
Reasons for Choosing Bay-masteR
Success Systems went out of business and stopped supporting their program. It was a DOS based program which was good in the 80's but lacked all or most of the features that are expected in a modern day shop management program so leaving it was a step in the right direction. Sometimes you need a "push" to make a change and I was foolish waiting to take that step.Reasons for Switching to Bay-masteR
During my trial period using Bay-Master I was able to produce a finished invoice quickly with little or no training. I was unable to do that during my trial period with the other products. Bay-Master was much more user friendly. When I called Bay-Master support during my trial period I spoke to a person who was interested in my problem they worked with me to solve the issue. I did not get the same type of response from the other companies.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bay-masteR
Reviewed on 2019/09/23
I like the all in one value. I can track history, payment, statements, inventory, etc all on the...
I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.
Pros
We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.
Cons
Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.
Alternatives Considered
Mitchell RepairCenterReasons for Switching to Bay-masteR
Was already using Baymaster and did not want to change.- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Just ok
Reviewed on 2019/08/19
I would not sign up for baymaster to use it if I was starting over today. The whole system goes...
I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.
Pros
It works as it should sometimes. But it has enough issues to make it frustrating.
Cons
While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it.
The system often goes down during the day when we are busy and it completely handicaps us.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
Customer information should be automatically capitalized.
It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again.
The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.
Response from Applied Computer Resources
If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software that does everything
Reviewed on 2019/08/13
cost and efficiency.
cost and efficiency.
Pros
I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.
Cons
There were no cons to this program. Everything was what I expected and more
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Baymaster techie
Reviewed on 2019/08/05
Pros
Ease of use
High level of functionality for the price
High level of customization
Cons
Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online
Alternatives Considered
ALLDATAReasons for Switching to Bay-masteR
It came highly recommended by my last employerBay-masteR FAQs
Below are some frequently asked questions for Bay-masteR.Q. What type of pricing plans does Bay-masteR offer?
Bay-masteR offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is based on number of features selected. • Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month • Bay-masteR Tech Data - $99 per month
Q. Who are the typical users of Bay-masteR?
Bay-masteR has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Bay-masteR support?
Bay-masteR supports the following languages:
English
Q. Does Bay-masteR support mobile devices?
Bay-masteR supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bay-masteR integrate with?
Bay-masteR integrates with the following applications:
ALLDATA, Identifix, NAPA TRACS, PartsTech, QuickBooks Online Advanced
Q. What level of support does Bay-masteR offer?
Bay-masteR offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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