About Bay-masteR

Bay-masteR is a cloud-based shop management solution designed to help automotive stores manage processes related to repair order creation, inventory management, service tracking, and marketing. The platform comes with a scheduling functionality, which lets managers set working hours, add multiple service bays, and print timetables.

Bay-masteR allows administrators to automatically send text messages on approvals, appointments, reviews, maintenance schedules, and more. The solution offers a host of features such as cost estimation, inventory management, labor tracking, custom inspection forms, multi-user accounts, accounting management, wiring diagrams, preventive maintenance scheduling, and more. It includes marketing and customer relationship management (CRM) modules, which allow store owners to create personalized postcards for service dues, run email campaigns, and review work order history.

Bay-masteR offers a timecard system, which allows users to monitor labor, view summary reports and generate invoices using clock-in/out information and technical summaries. Plus, it integrates with QuickBooks to help users handle accounts receivables, payments and statements generation.

Pricing starting from:

US$99,00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$99,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bay-masteR Software - Bay-masteR scheduling
Bay-masteR Software - Bay-masteR online orders
Bay-masteR Software - Bay-masteR technician summary
Bay-masteR Software - Bay-masteR wiring diagram screenshot
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Bay-masteR video
Bay-masteR Software - Bay-masteR scheduling Bay-masteR Software - Bay-masteR online orders Bay-masteR Software - Bay-masteR technician summary Bay-masteR Software - Bay-masteR wiring diagram screenshot

Features

Total features of Bay-masteR: 32

  • Accounting
  • Accounting Integration
  • Alerts/Notifications
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Customer Database
  • Customer History
  • Customizable Forms
  • Customizable Reports
  • Employee Scheduling
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Point of Sale (POS)
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Recurring Appointments
  • Repair Tracking
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Summary Reports
  • VIN Lookup
  • Work Order Management

Alternatives

Mitchell RepairCenter

3,2
#1 Alternative to Bay-masteR
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

ALLDATA

3,9
#2 Alternative to Bay-masteR
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

AutoShop

4,7
#3 Alternative to Bay-masteR
AutoShop helps automotive businesses streamline processes related to vehicle tracking, repairs management, billing,...

Salesforce Field Service

4,2
#4 Alternative to Bay-masteR
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses...

Reviews

Overall rating

4,5 /5
(39)
Value for Money
4,2/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,3/5

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Showing 5 reviews of 39
Jim O.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2019/08/05

We are producing accurate, easy to understand invoices with very little effort. Customer communicati...

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Pros

How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.

Cons

The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.

Alternatives Considered

AutoShop and ALLDATA

Reasons for Choosing Bay-masteR

Success Systems went out of business and stopped supporting their program. It was a DOS based program which was good in the 80's but lacked all or most of the features that are expected in a modern day shop management program so leaving it was a step in the right direction. Sometimes you need a "push" to make a change and I was foolish waiting to take that step.

Reasons for Switching to Bay-masteR

During my trial period using Bay-Master I was able to produce a finished invoice quickly with little or no training. I was unable to do that during my trial period with the other products. Bay-Master was much more user friendly. When I called Bay-Master support during my trial period I spoke to a person who was interested in my problem they worked with me to solve the issue. I did not get the same type of response from the other companies.
Chuck B.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bay-masteR

Reviewed on 2019/09/23

I like the all in one value. I can track history, payment, statements, inventory, etc all on the...

I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.

Pros

We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.

Cons

Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to Bay-masteR

Was already using Baymaster and did not want to change.
David P.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Just ok

Reviewed on 2019/08/19

I would not sign up for baymaster to use it if I was starting over today. The whole system goes...

I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.

Pros

It works as it should sometimes. But it has enough issues to make it frustrating.

Cons

While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it.
The system often goes down during the day when we are busy and it completely handicaps us.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
Customer information should be automatically capitalized.
It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again.
The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.

Response from Bay-masteR

If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.

Sharon E.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software that does everything

Reviewed on 2019/08/13

cost and efficiency.

cost and efficiency.

Pros

I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.

Cons

There were no cons to this program. Everything was what I expected and more

Miquael G.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Baymaster techie

Reviewed on 2019/08/05

Pros

Ease of use
High level of functionality for the price
High level of customization

Cons

Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online

Alternatives Considered

ALLDATA

Reasons for Switching to Bay-masteR

It came highly recommended by my last employer
Showing 5 reviews of 39 Read all reviews

Bay-masteR FAQs

Below are some frequently asked questions for Bay-masteR.

Bay-masteR offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is based on number of features selected. • Bay-masteR Cloud Shop Management & Tech Data - starting from $119 per month • Bay-masteR Tech Data - $99 per month

Bay-masteR has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000

Bay-masteR supports the following languages:

English

Bay-masteR supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bay-masteR integrates with the following applications:

QuickBooks Online Advanced

Bay-masteR offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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