CommBox

Cloud-based contact center and customer service solution

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CommBox Overview

What is CommBox?

CommBox is a cloud-based contact center solution designed to help enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients based on priority, skills, and availability.

CommBox allows agents to collaborate, consult, and interact with team members during ongoing conversations, which helps improve workflows and the customer experience in real-time. Managers can utilize artificial intelligence (AI) chatbots to record agents' responses in custom knowledge bases and fetch automated responses to resolve queries quickly. Plus, the solution comes with a customizable dashboard, which lets businesses monitor performance and generate reports based on user activities and customer interactions.

CommBox enables administrators to configure system settings and define triggers to send automatic messages, change inquiry status, and tag team members in messages. The application allows users to track client activity across the company website, identify customer intentions, and provide predefined responses accordingly. CommBox also offers co-browsing tools to guide clients through complex forms, which helps brands improve user experience.

CommBox Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription

Contact CommBox for pricing details.


CommBox Features

Devices
Business size
S M L
Markets
United States, Germany
Supported Languages
English

Media

CommBox configure rules screenshot
CommBox define intents screenshot
CommBox team collaboration
CommBox video CommBox video CommBox video CommBox video CommBox screenshot: CommBox configure rules screenshot CommBox screenshot: CommBox define intents screenshot CommBox screenshot: CommBox team collaboration
User recommendation
0/10
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CommBox Pricing

CommBox Pricing

Starting from
N/A
Free Trial
Subscription

Contact CommBox for pricing details.

Contact CommBox for pricing details.

Value for Money
0/5
Based on 0 user ratings
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CommBox Features

CommBox Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
0/5
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Categories

Additional information for CommBox

Additional information for CommBox

Key features of CommBox

  • 360 Degree Feedback
  • Action Management
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Auto-Responders
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Complaint Monitoring
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Email Distribution
  • Email Integration
  • Feedback Collection
  • Feedback Management
  • Interactive Content
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Analytics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integration
  • Workflow Management

CommBox FAQs

CommBox FAQs

Below are some frequently asked questions for CommBox.

Q. What type of pricing plans does CommBox offer?

CommBox offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CommBox for pricing details.

Q. What are the main features of CommBox?

CommBox offers the following features:

  • 360 Degree Feedback
  • Action Management
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Auto-Responders
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Complaint Monitoring
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Email Distribution
  • Email Integration
  • Feedback Collection
  • Feedback Management
  • Interactive Content
  • Multi-Channel Communication
  • Performance Metrics
  • Predictive Analytics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integration
  • Workflow Management

Q. Who are the typical users of CommBox?

CommBox has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does CommBox support?

CommBox supports the following languages:

English

Q. What type of pricing plans does CommBox offer?

CommBox has the following pricing plans:

Subscription

Q. Does CommBox support mobile devices?

We do not have any information about what devices CommBox supports

Q. What other apps does CommBox integrate with?

CommBox integrates with the following applications:

Oracle CRM On Demand, SAP CRM, Salesforce Marketing Cloud

Q. What level of support does CommBox offer?

CommBox offers the following support options:

Phone Support, Online Support