CommBox

Cloud-based contact center and customer service solution

About CommBox

CommBox is a cloud-based contact center solution designed to help enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients based on priority, skills, and availability.

CommBox allows agents to collaborate, consult, and interact with team members during ongoing conversations, which helps improve workflows and the customer experience in real-time. Managers can utilize artificial intelligence (AI) chatbots to record agents' responses in custom knowledge bases and fetch automated responses to resolve queries quickly. Plus, the solution comes with a customizable dashboard, which lets businesses monitor performance and generate reports based on user activities and customer interactions.

CommBox enables administrators to configure system settings and define triggers to send automatic messages, change inquiry status, and tag team members in messages. The application allows users to track client activity across the company website, identify customer intentions, and provide predefined responses accordingly. CommBox also offers co-browsing tools to guide clients through complex forms, which helps brands improve user experience.

Devices

Business size

S M L

Markets

Germany, United States

Supported Languages

English

Images

CommBox configure rules screenshot
CommBox define intents screenshot
CommBox team collaboration
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CommBox video
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CommBox screenshot: CommBox configure rules screenshot CommBox screenshot: CommBox define intents screenshot CommBox screenshot: CommBox team collaboration

Features

Total features of CommBox: 64

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • For Developers
  • IVR / Voice Recognition
  • Intent Recognition
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

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Zoho Desk

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#2 Alternative to CommBox
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LiveAgent

4,7
#3 Alternative to CommBox
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

User.com

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#4 Alternative to CommBox
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CommBox FAQs

Below are some frequently asked questions for CommBox.

CommBox offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact CommBox for pricing details.

We do not have any information about CommBox features

CommBox has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CommBox supports the following languages:

English

CommBox supports the following devices:

CommBox integrates with the following applications:

Oracle CRM On Demand, SAP Customer Experience, Salesforce Marketing Cloud

CommBox offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for CommBox.