Genuity IT Admin Suite

Genuity IT Admin Suite

IT management platform for businesses of all sizes

About Genuity IT Admin Suite

Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process workflows for IT departments. Key features include ticket management, network monitoring, asset performance tracking, and spend analysis.

The application comes with a contract management module, which lets team members manage documents, automate renewals and visualize usage through graphs. Administrators can identify operational errors or performance issues and receive alerts in real-time, preventing unplanned downtime and network failures. The system’s expense management feature helps stakeholders analyze vendor purchases and inspect the breakdown of monthly transactions.

Genuity IT Admin Suite lets agents manage asset profiles and control service requests concerning hardware/software, optimizing ticketing processes across the organization. The solution enables supervisors to maintain asset inventory, track quality statuses, and record expiration dates and warranties associated with every entity. It also helps managers calculate phone and data expenditures, as well as compare rates with competitors.


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Not sure about Genuity IT Admin Suite? Compare with a popular alternative

Genuity IT Admin Suite

5 (4)
VS.
Highly reviewed

Starting Price

US$29,99
month
US$9,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

79
467

Integrations

3
34

Ease of Use

5,0 (4)
4,5 (4 719)

Value for Money

5,0 (4)
4,3 (4 719)

Customer Service

4,8 (4)
4,5 (4 719)
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Reviews

Overall rating

5 /5
(4)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
4,8/5

Already have Genuity IT Admin Suite?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 4 reviews of 4
Verified Reviewer
Overall rating
  • Industry: Libraries
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genuity IT Admin Suite is ideal for software as a service implementation.

Reviewed on 2021/07/25

My institution has deployed MIS solution using the software.

My institution has deployed MIS solution using the software.

Pros

My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management.

Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues.

The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials.

Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly.

With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals.

The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located

Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users.

Cons

I wish the software could support Android and iPhone devices

Alternatives Considered

Blissfully

Reasons for Choosing Genuity IT Admin Suite

Following user reviews

Switched From

SAP Ariba

Reasons for Switching to Genuity IT Admin Suite

Following community suggestion.
Samuel
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Get the most bang for your buck!

Reviewed on 2023/11/14

Very good. They are helpful, and the service was easy to implement. I like that they listen to your...

Very good. They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.

Pros

Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.

Cons

Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.

Arnissa
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genuity is awesome!

Reviewed on 2023/12/13

Pros

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

Cons

I haven't found anything to dislike about this program.

Alternatives Considered

Zendesk Suite

Reasons for Choosing Genuity IT Admin Suite

Spiceworks doesn't offer half of what Genuity offers.

Reasons for Switching to Genuity IT Admin Suite

Genuity has the Asset Management Tool and Saas Tool integrated into their program.
Manuela
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use, great bang for buck

Reviewed on 2022/09/30

This is the second company I've set up Genuity at and it's always a great experience. The team is...

This is the second company I've set up Genuity at and it's always a great experience. The team is fantastic for support, and any issues that come up they are quick to respond and get back to me with updates before I need to ask them.

Pros

How easy it is to use. I'm able to explain to employees who aren't as knowledgeable in using computers/software and it clicks right away. I love that i can have multiple spaces to manage IT & Facilities.

Cons

I wish it has more integrations with MDM's and HRS systems.

Genuity IT Admin Suite FAQs

Below are some frequently asked questions for Genuity IT Admin Suite.

Genuity IT Admin Suite offers the following pricing plans:

  • Starting from: US$29,99/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

$29.99 per company per month

Genuity IT Admin Suite has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000

Genuity IT Admin Suite supports the following languages:

English

Genuity IT Admin Suite supports the following devices:

Genuity IT Admin Suite integrates with the following applications:

DocuSign, Google Workspace, Microsoft 365

Genuity IT Admin Suite offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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