About Verascape
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
The Verascape platform helps administrators identify customers, find their order information, communicate the order status, and provide them with line item details. It allows users to resolve customer queries including benefits status, renewal date, renewal processing, claims submission, claims status, and dispositions, whilst also providing features to help customers locate this information themselves using self service tools. Customers can access backorder information and receive alternative product details via voice and digital channels. Plus, the solution manages collateral requests and provides customer product data, catalogs, warranty documents, and more.
Verascape includes an intelligent call routing module which uses predictive algorithms to determine the customer status and purchase history, helping managers analyze data points to set up call-routing workflows. It enables agents to access the credit profiles of customers in real-time and identify cross-selling opportunities. The system is suitable for businesses in sectors such as retail, financial services, hospitality, professional services, travel, transportation, utilities, and more.
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Features
Total features of Verascape: 46
- ACH Payment Processing
- API
- Activity Dashboard
- Alerts / Escalation
- Appointment Management
- Auto-Dialer
- Automatic Call Distribution
- Benefits Management
- Call Center Management
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Campaign Management
- Computer Telephony Integration
- Contract Management
- Credit Card Processing
- Customer Accounts
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Profiling
- Customer Service Analytics
- Escalation Management
- Fault Management
- IVR / Voice Recognition
- Inventory Management
- Knowledge Base Management
- Lead Capture
- Loyalty Program
- Multiple Data Sources
- Order Processing
- Product Catalog
- Product Data Management
- Prospecting Tools
- Returns Management
- Rules-Based Workflow
- Self Service Portal
- Status Reporting
- Status Tracking
- Survey Management
- Surveys & Feedback
- Text to Speech
- Voice Mail
- Work Order Management
Alternatives
Zendesk
Zoho Desk
Deskero

BOSS Solutions Suite
Verascape FAQs
Below are some frequently asked questions for Verascape.Q. What type of pricing plans does Verascape offer?
Verascape offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact Verascape for pricing details
Q. What are the main features of Verascape?
Verascape offers the following features:
- Alerts / Escalation
- Appointment Management
- Auto-Dialer
- Automatic Call Distribution
- Automatic Customer Notices
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Complaint Monitoring
- Computer Telephony Integration
- Contract Management
- Customer Database
- Customer Experience Management
- Database Access
- Escalation Management
- Fault Management
- Order Taking
- Self Service Portal
- Survey Management
- Surveys & Feedback
- Text to Speech
- Voice Mail
- Work Order Management
Q. Who are the typical users of Verascape?
Verascape has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Verascape support?
Verascape supports the following languages:
English
Q. Does Verascape support mobile devices?
We do not have any information about what devices Verascape supports
Q. What other apps does Verascape integrate with?
We do not have any information about what integrations Verascape has
Q. What level of support does Verascape offer?
Verascape offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
Related categories
See all software categories found for Verascape.