Verascape

Customer service and order tracking solution for businesses

About Verascape

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

The Verascape platform helps administrators identify customers, find their order information, communicate the order status, and provide them with line item details. It allows users to resolve customer queries including benefits status, renewal date, renewal processing, claims submission, claims status, and dispositions, whilst also providing features to help customers locate this information themselves using self service tools. Customers can access backorder information and receive alternative product details via voice and digital channels. Plus, the solution manages collateral requests and provides customer product data, catalogs, warranty documents, and more.

Verascape includes an intelligent call routing module which uses predictive algorithms to determine the customer status and purchase history, helping managers analyze data points to set up call-routing workflows. It enables agents to access the credit profiles of customers in real-time and identify cross-selling opportunities. The system is suitable for businesses in sectors such as retail, financial services, hospitality, professional services, travel, transportation, utilities, and more.

Pricing starting from:

US$0,40

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Verascape

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$0,40

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Verascape

Images

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Verascape video

Features

Total features of Verascape: 35

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Computer Telephony Integration
  • Customer Database
  • Customer Service Analytics
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Multiple Scripts
  • Outbound Call Center
  • Phone Key Input
  • Progressive Dialer
  • Queue Management
  • Rules-Based Workflow
  • Self Service Portal
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Customization
  • Voice Mail

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Verascape FAQs

Below are some frequently asked questions for Verascape.

Verascape offers the following pricing plans:

  • Starting from: US$0,40
  • Pricing model: Free Version
  • Free Trial: Available

Contact Verascape for pricing details

Verascape has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Verascape supports the following languages:

English

Verascape supports the following devices:

Android (Mobile)

We do not have any information about what integrations Verascape has

Verascape offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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