Verascape

Customer service and order tracking solution for businesses

About Verascape

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

The Verascape platform helps administrators identify customers, find their order information, communicate the order status, and provide them with line item details. It allows users to resolve customer queries including benefits status, renewal date, renewal processing, claims submission, claims status, and dispositions, whilst also providing features to help customers locate this information themselves using self service tools. Customers can access backorder information and receive alternative product details via voice and digital channels. Plus, the solution manages collateral requests and provides customer product data, catalogs, warranty documents, and more.

Verascape includes an intelligent call routing module which uses predictive algorithms to determine the customer status and purchase history, helping managers analyze data points to set up call-routing workflows. It enables agents to access the credit profiles of customers in real-time and identify cross-selling opportunities. The system is suitable for businesses in sectors such as retail, financial services, hospitality, professional services, travel, transportation, utilities, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Features

Total features of Verascape: 46

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Computer Telephony Integration
  • Contract Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Service Analytics
  • Escalation Management
  • Fault Management
  • IVR / Voice Recognition
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Loyalty Program
  • Multiple Data Sources
  • Order Processing
  • Product Catalog
  • Product Data Management
  • Prospecting Tools
  • Returns Management
  • Rules-Based Workflow
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Mail
  • Work Order Management

Alternatives

Zendesk

4,3
#1 Alternative to Verascape
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Zoho Desk

4,5
#2 Alternative to Verascape
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Deskero

4,7
#3 Alternative to Verascape
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

BOSS Solutions Suite

4,6
#4 Alternative to Verascape
BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both...

Verascape FAQs

Below are some frequently asked questions for Verascape.

Verascape offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Verascape for pricing details

Verascape offers the following features:

  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Customer Notices
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Database Access
  • Escalation Management
  • Fault Management
  • Order Taking
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Mail
  • Work Order Management

Verascape has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Verascape supports the following languages:

English

We do not have any information about what devices Verascape supports

We do not have any information about what integrations Verascape has

Verascape offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Verascape.