CallSource

Performance management solution for sales & marketing calls

4,4 /5 (191 reviews) Write a Review!

CallSource Overview

What is CallSource?

CallSource is a cloud-based performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, and more. The platform comes with a lead scoring functionality, which enables users to identify prospects and revenue generating opportunities.

CallSource includes a reviews module, which collects reviews posted across social channels and allows teams to monitor, manage, and respond to customer queries via a centralized dashboard. It offers a host of features such as lead management, automated responses, custom phone numbers, web traffic tracking, call recording and alerts/notifications. Its telephone performance analysis (TPA) tool lets managers analyze as well as score sales calls and monitor employees’ performance to improve the rate of conversion. Besides, its call coaching module allows users to manage training and enhance the call handling skills of employees.

The CallSource platform includes EveryLead, a marketing platform, which enables marketers to handle marketing campaigns and inventory, as well as compare pricing with competitors. Plus, it allows organizations to gain insight into lead conversions, online interactions, market trends, and more via Google Analytics.

CallSource Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CallSource for pricing details.


CallSource Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CallSource call management
CallSource reporting dashboard
CallSource video CallSource screenshot: CallSource call management CallSource screenshot: CallSource reporting dashboard

CallSource Reviews

CallSource Reviews

Overall rating
4,4
/
5
Excellent
114

Very good
48

Average
20

Poor
5

Terrible
4

Value for Money
4,2
Features
4,2
Ease of Use
4,3
Customer Support
4,5
85% recommended this app
Kali C.

No Better Way to Track Calls

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.


Blake M.

Thank you


Jamie P.

Not My Favorite Call Reviewing Program, But Effective


Lea E.

Call Source Review

Good working relationship easy to get a hold of someone.


Nick W.

Call Source is a great service at an okay price

CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.


Kali C.
Industry: Retail
Company size: 501-1 000 Employees

No Better Way to Track Calls

Used Daily for 6-12 months
Reviewed on 2019/08/21
Review Source: Capterra

My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Pros

I like that can see which of our ads are working best by tracking each incoming call through their source.

Cons

I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Response from CallSource

Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you!

- CallSource

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Blake M.
Industry: Consumer Services
Company size: 51-200 Employees

Thank you

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

Pros

Customer support staff - were engaged in our account and helpful with set up

Cons

Cross functionality with how it ties into other programs

Response from CallSource

Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s).

- CallSource

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie P.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Not My Favorite Call Reviewing Program, But Effective

Used Weekly for 2+ years
Reviewed on 2020/02/18
Review Source: Capterra

Pros

Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Cons

Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Response from CallSource

Hi Jamie,

Thank you so much for your feedback; we greatly appreciate it.

I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account!

Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that.

Thanks again!
CallSource

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Lea E.
Industry: Automotive
Company size: 201-500 Employees

Call Source Review

Used Daily for 6-12 months
Reviewed on 2019/08/15
Review Source: Capterra

Good working relationship easy to get a hold of someone.

Pros

Calls fall in fairly quickly instead of days later

Cons

Sources of where the calls are coming from do not come into my CRM

Response from CallSource

Hi Lea,

Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process.

Thanks!
CallSource

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nick W.
Industry: Consumer Services
Company size: 11-50 Employees

Call Source is a great service at an okay price

Used Monthly for 2+ years
Reviewed on 2019/08/07
Review Source: Capterra

CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.

Pros

Good functionality of the site
Accurate tracking data
Provides actionable results
Easily to set up and implement

Cons

Turn-over in account reps makes it difficult to stay in touch
Price is slightly higher than competitors
The dashboard reporting is not completely relevant, you have to drill down into the reports to receive actionable data

Response from CallSource

Hi Nick,

Thank you for your detailed review; if you have specific requests on reports that would be easier for you to utilize, please let your account rep know so that we can send that request over to our product team. We appreciate your feedback and are glad to hear that CallSource has helped you get actionable results!

- CallSource

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,3/10
Based on 191 user ratings
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CallSource Pricing

CallSource Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CallSource for pricing details.

Contact CallSource for pricing details.

Value for Money
4,2/5
Based on 191 user ratings
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CallSource Features

CallSource Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 191 user ratings
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Categories

Additional information for CallSource

Additional information for CallSource

Key features of CallSource

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • IVR / Voice Recognition
  • Key Performance Indicators
  • Keyword Tracking
  • Scorecarding
  • Sentiment Analysis

CallSource FAQs

CallSource FAQs

Below are some frequently asked questions for CallSource.

Q. What type of pricing plans does CallSource offer?

CallSource offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CallSource for pricing details.

Q. What are the main features of CallSource?

CallSource offers the following features:

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • IVR / Voice Recognition
  • Key Performance Indicators
  • Keyword Tracking
  • Scorecarding
  • Sentiment Analysis

Q. Who are the typical users of CallSource?

CallSource has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does CallSource support?

CallSource supports the following languages:

English

Q. What type of pricing plans does CallSource offer?

CallSource has the following pricing plans:

Subscription

Q. Does CallSource support mobile devices?

We do not have any information about what devices CallSource supports

Q. What other apps does CallSource integrate with?

CallSource integrates with the following applications:

3CX, 8x8 Virtual Office, Clarity Connect, ELEAD1ONE, Five9, MarketSharp

Q. What level of support does CallSource offer?

CallSource offers the following support options:

Phone Support, Online Support, FAQs