QAlert

Citizen request management solution for local & county gov

4,5 /5 (6 reviews) Write a Review!

QAlert Overview

What is QAlert?

QAlert is a web-based enterprise citizen request management (CRM) solution used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Used by over 300 clients nation-wide to improve citizen service, increase efficiency, re-engineer processes, and measure performance.

Complete with components for staff and citizens to facilitate issue resolution and promote citizen engagement, QAlert is utilized in local and county government offices serving as few as 1,700 citizens and in as many as 2 million. Pricing is based on population and our clients are never charged for updates to the software. QAlert supports requests submitted via phone call, app, email, web, tweet, or text, clients are able to customize QAlert to meet the needs of their citizen service initiatives.

Since 1998, we have worked hard to earn and maintain our strong reputation for successful, affordable, and timely implementations. We continually add new features and update our software at least twice a year. By listening to our customers, we can also incorporate their most dynamic and beneficial ideas - all while offering unparalleled education and support services.

QAlert Overview

Pricing

Starting from
US$10 800,00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the population of the served government. Contact QScend for more information on pricing.


QAlert Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, Spanish

Media

QAlert internal requests
QAlert citizen self-serve portal
QAlert companion iPad application
QAlert video QAlert screenshot: QAlert internal requests QAlert screenshot: QAlert citizen self-serve portal QAlert screenshot: QAlert companion iPad application

QAlert Reviews

QAlert Reviews

Overall rating
4,5
/
5
Excellent
3

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
3,7
Ease of Use
4,3
Customer Support
5
100% recommended this app
Rebecca L.

QAlert for the City of Aspen

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.


Tatyana C.

QAlert Review


Hannah M.

Review


Wendy U.

Quick Implementation

Great value! It has allowed us to expand our services and number of responders without additional costs.


Paul A.

Amazing Government CRM Software

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.


Rebecca L.
Industry: Government Administration
Company size: 201-500 Employees

QAlert for the City of Aspen

Used Daily for 1-5 months
Reviewed on 2019/10/03
Review Source: Capterra

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Pros

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Cons

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Response from QScend Technologies

We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tatyana C.
Industry: Public Relations & Communications
Company size: 1 001-5 000 Employees

QAlert Review

Used Daily for 1+ year
Reviewed on 2019/10/03
Review Source: Capterra

Pros

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Cons

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Response from QScend Technologies

Thank you for your continued support of QAlert, we appreciate you taking the time to write this review!

We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Hannah M.
Industry: Government Administration
Company size: 1 001-5 000 Employees

Review

Used Daily for 6-12 months
Reviewed on 2019/10/11
Review Source: Capterra

Pros

Easy to make changes to request types and routes and great customer service.

Cons

Reporting Features need to be more robust

Response from QScend Technologies

Thank you for your continued support of QAlert!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Wendy U.
Industry: Government Administration
Company size: 11-50 Employees

Quick Implementation

Used Daily for 2+ years
Reviewed on 2019/10/18
Review Source: Capterra

Great value! It has allowed us to expand our services and number of responders without additional costs.

Pros

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Cons

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Response from QScend Technologies

We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul A.
Industry: Government Administration
Company size: 51-200 Employees

Amazing Government CRM Software

Used Daily for 2+ years
Reviewed on 2019/10/05
Review Source: Capterra

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.

Pros

Ease of use, EXCELLENT customer support. Training Department.

Cons

There is really nothing that comes to mind as a con.

Response from QScend Technologies

Thank you for your continued support of QAlert!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 6 user ratings
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QAlert Pricing

QAlert Pricing

Starting from
US$10 800,00/year
Free Trial
Subscription
Value for money

Pricing is based on the population of the served government. Contact QScend for more information on pricing.

Pricing is based on the population of the served government. Contact QScend for more information on pricing.

Value for Money
4,8/5
Based on 6 user ratings
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QAlert Features

QAlert Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Custom Forms
Customizable Reporting
Document Management
Geographic Maps
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
3,7/5
Based on 6 user ratings
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Categories

Additional information for QAlert

Additional information for QAlert

Key features of QAlert

  • Case Management
  • Incident Management
  • Self Service Portal
  • Work Order Management

Benefits

- Intuitive CRM Interface: QAlert web-based software allows users to easily accomplish every task using one complete solution.

- Resident Self-Serve Portal: Allow residents to submit a request, check the status of an existing request, or browse the knowledge-base right from a branded portal.

- Robust Reporting: Interactive reporting dashboards allow staff to use reports to identify trends and make educated decisions.

- Automated Notifications: QAlert makes it easy for everyone to stay in the loop through automated routing, escalations and notifications.

- Companion iPad App: Eliminate paperwork, increase efficiency, and shorten response times with the QAlert Mobile iPad app for field staff.

QAlert FAQs

QAlert FAQs

Below are some frequently asked questions for QAlert.

Q. What type of pricing plans does QAlert offer?

QAlert offers the following pricing plans:

Starting from: US$10 800,00/year

Pricing model: Subscription

Free Trial: Not Available

Pricing is based on the population of the served government. Contact QScend for more information on pricing.

Q. What are the main features of QAlert?

QAlert offers the following features:

  • Case Management
  • Incident Management
  • Self Service Portal
  • Work Order Management

Q. Who are the typical users of QAlert?

QAlert has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does QAlert support?

QAlert supports the following languages:

English, Spanish

Q. What type of pricing plans does QAlert offer?

QAlert has the following pricing plans:

Subscription

Q. Does QAlert support mobile devices?

QAlert supports the following devices:

Android, iPad

Q. What other apps does QAlert integrate with?

QAlert integrates with the following applications:

Citizenserve, CityWorks, Comcate Service Request, VUEWorks

Q. What level of support does QAlert offer?

QAlert offers the following support options:

Phone Support, Knowledge Base, Online Support, Video Tutorials