CallTrackingMetrics

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

About CallTrackingMetrics

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Features of CallTrackingMetrics include call tracking, call automation, analytics, communications management, phone number tracking, custom forms, chat, text messaging, and more. With the call tracking tools, businesses can track all inbound communications from across multiple channels and identify which marketing campaign the lead came from. Conversions can be tracked from calls, texts, chat conversations, and online forms. CallTrackingMetrics’ call automation functionality facilitates automatic routing of calls using artificial intelligence (AI). Calls and other leads can be routed to specific agents based on data such as client history, demographic, online activity, and more, and high value customers can be automatically identified based on words of intent, purchase history, and more.


Key benefits of CallTrackingMetrics

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions


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Not sure about CallTrackingMetrics? Compare with a popular alternative

CallTrackingMetrics

4,6 (126)
VS.
Highly reviewed

Starting Price

US$79,00
month
US$24,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

121
94

Integrations

43
13

Ease of Use

4,4 (126)
4,0 (271)

Value for Money

4,5 (126)
3,9 (271)

Customer Service

4,5 (126)
3,6 (271)
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Reviews

Overall rating

4,6 /5
(126)
Value for Money
4,5/5
Features
4,6/5
Ease of Use
4,4/5
Customer Support
4,5/5

Already have CallTrackingMetrics?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 126
Robert
Robert
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Goodbye physical phone! Hello soft phone!

Reviewed on 2020/09/25

Pros

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Cons

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

Diego
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software for the Price, Compared to other Options

Reviewed on 2020/08/20

We have been using the software for 4+ years. It is a good tool to implement for our clients as...

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Pros

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Cons

Reports are not as customizable as I would like.

Alternatives Considered

CallRail

Reasons for Choosing CallTrackingMetrics

CTM provided the ability to easily integrate with Google Ads. The interface was also much more user friendly and generally, nicer to look at than what DialgTech had.

Reasons for Switching to CallTrackingMetrics

Price. We were introduced to CallRail by a partner agency but the costs were more than what we were willing to pay. CTM provided most, if not all, of the features CallRail did but at a much better cost.
Rachel
Rachel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It is not ideal but does integrate with other programs and software

Reviewed on 2018/02/06

It is better than not having a program to track calls and it helps us to identify the sources for...

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Response from CallTrackingMetrics

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

Chris
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great call tracking and activity recording tool

Reviewed on 2024/02/06

Overall a positive experience. I'm impressed with the data available and the workflows available to...

Overall a positive experience. I'm impressed with the data available and the workflows available to users.

Pros

The amount of features available within CallTrackingMetrics is hard to beat. Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Cons

Their api documentation is lacking in some aspects. Namely, not all endpoints and not all options within an endpoint are documented. This has led to many instances of "reverse engineering" by making a change within the UI and watching the dev tools. Still, far from the worst documentation I've encountered, and the help from the CallTrackingMetrics team is outstanding.

Response from CallTrackingMetrics

Thank you for your positive feedback! We're thrilled you find CallTrackingMetrics a great tool with a wealth of features, and we appreciate your insights on API documentation; we'll work to enhance this aspect further to ensure a seamless experience for all users.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Alternative to Call Rail

Reviewed on 2021/03/17

It has been good.

It has been good.

Pros

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Cons

Not as technical as CallRail. There are fewer selections on placement and connection.

Alternatives Considered

CallRail and Google Voice

Reasons for Choosing CallTrackingMetrics

I actually use them both depending on the client. If a client requires HIPAA or something more technical I use Call Rail. However if it’s a small local business then Call Tracking Metrics is suitable.

Switched From

CallRail

Response from CallTrackingMetrics

Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.

Showing 5 reviews of 126 Read all reviews

CallTrackingMetrics FAQs

Below are some frequently asked questions for CallTrackingMetrics.

CallTrackingMetrics offers the following pricing plans:

  • Starting from: US$79,00/month
  • Pricing model: Subscription
  • Free Trial: Available

CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment.

CallTrackingMetrics has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

CallTrackingMetrics supports the following languages:

English

CallTrackingMetrics supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CallTrackingMetrics integrates with the following applications:

Acquisio, Adobe Analytics, AgencyAnalytics, Bizible, CAKE, Drift, Facebook Business Suite, Flowdock, Google Ads, Google Analytics 360, Google Data Studio, HubSpot CRM, Instapage, Kenshoo Infinity Suite, Kissmetrics, Lead Gen & CRM (formerly SharpSpring), Mailchimp, Marin Software, Marketo Engage, Meta for Business, Optimizely, Pipedrive, RankRanger, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SendGrid, Shopify, Slack, Snapchat, Stripe, Sunwave, Symplify, Twilio, Unbounce, VWO Testing, Whatagraph, Wix, WordPress, Yalla, Zapier, Zendesk Suite, Zoho CRM, Zoom

CallTrackingMetrics offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for CallTrackingMetrics.