CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

4,6 /5 (45 reviews) Write a Review!

CallTrackingMetrics Overview

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience.

Features of CallTrackingMetrics include call tracking, call automation, analytics, communications management, phone number tracking, custom forms, chat, text messaging, and more. With the call tracking tools, businesses can track all inbound communications from across multiple channels and identify which marketing campaign the lead came from. Conversions can be tracked from calls, texts, chat conversations, and online forms. CallTrackingMetrics’ call automation functionality facilitates automatic routing of calls using artificial intelligence (AI). Calls and other leads can be routed to specific agents based on data such as client history, demographic, online activity, and more, and high value customers can be automatically identified based on words of intent, purchase history, and more.

CallTrackingMetrics Overview

Pricing

Starting from
US$39,00/month

Pricing options

Free Trial
Subscription
Value for money

CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.


CallTrackingMetrics Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

CallTrackingMetrics ad performance reports
CallTrackingMetrics activity logging
CallTrackingMetrics visual reports
CallTrackingMetrics video CallTrackingMetrics screenshot: CallTrackingMetrics ad performance reports CallTrackingMetrics screenshot: CallTrackingMetrics activity logging CallTrackingMetrics screenshot: CallTrackingMetrics visual reports

CallTrackingMetrics Reviews

CallTrackingMetrics Reviews

Overall rating
4,6
/
5
Excellent
29

Very good
13

Average
2

Poor
1

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,3
Customer Support
4,6
93% recommended this app
Jennifer B.

Exceptional Value and the Support is Top Notch!

We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.


Dominic V.

Great marketing tool, subpar contact center application

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.


Verified Reviewer

Simple tracking, lacking features

It works but doesn't fully get the job done. We have switched most of our sites to other providers.


Rachel C.

It is not ideal but does integrate with other programs and software

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.


Diego L.

Great Software for the Price, Compared to other Options

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.


Jennifer B.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Exceptional Value and the Support is Top Notch!

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Pros

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Cons

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dominic V.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Great marketing tool, subpar contact center application

Used Daily for 6-12 months
Reviewed on 2020/08/24
Review Source: Capterra

I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Pros

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Cons

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 11-50 Employees

Simple tracking, lacking features

Used Daily for 6-12 months
Reviewed on 2020/10/10
Review Source: Capterra

It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Pros

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Cons

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Rachel C.

It is not ideal but does integrate with other programs and software

Used Daily for 2+ years
Reviewed on 2018/02/06
Review Source: Capterra

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Response from CallTrackingMetrics

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Diego L.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great Software for the Price, Compared to other Options

Used Daily for 2+ years
Reviewed on 2020/08/20
Review Source: Capterra

We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Pros

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Cons

Reports are not as customizable as I would like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 45 user ratings
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CallTrackingMetrics Pricing

CallTrackingMetrics Pricing

Starting from
US$39,00/month
Free Trial
Subscription
Value for money

CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.

CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.

Value for Money
4,5/5
Based on 45 user ratings
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CallTrackingMetrics Features

CallTrackingMetrics Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 45 user ratings
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Categories

Additional information for CallTrackingMetrics

Additional information for CallTrackingMetrics

Key features of CallTrackingMetrics

  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Computer Telephony Integration
  • Conversion Tracking
  • Escalation Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Predictive Dialer

Benefits

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

CallTrackingMetrics FAQs

CallTrackingMetrics FAQs

Below are some frequently asked questions for CallTrackingMetrics.

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics offers the following pricing plans:

Starting from: US$39,00/month

Pricing model: Subscription

Free Trial: Available

CallTrackingMetrics is available in three monthly plan options. The Business Plan costs $39 per month for call and text tracking, call recording, basic call routing, and more. The Marketing Plan costs $99 per month and includes everything in the Business Plan plus unlimited web form tracking, conversion analytics, enhanced security, and more. The Contact Center plan costs $299 per month and includes everything in the Marketing Plan plus additional integrations, advanced call routing, predictive dialer, a soft phone system, and more.

Q. What are the main features of CallTrackingMetrics?

CallTrackingMetrics offers the following features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Computer Telephony Integration
  • Conversion Tracking
  • Escalation Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Predictive Dialer

Q. Who are the typical users of CallTrackingMetrics?

CallTrackingMetrics has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does CallTrackingMetrics support?

CallTrackingMetrics supports the following languages:

English

Q. What type of pricing plans does CallTrackingMetrics offer?

CallTrackingMetrics has the following pricing plans:

Subscription

Q. Does CallTrackingMetrics support mobile devices?

CallTrackingMetrics supports the following devices:

Android, iPhone, iPad

Q. What other apps does CallTrackingMetrics integrate with?

CallTrackingMetrics integrates with the following applications:

ActiveCampaign, Lead Docket, Mailchimp, Marketo Engage, Paymo, Twitter, VWO Fullstack, VWO Testing, Wordpress, Xero

Q. What level of support does CallTrackingMetrics offer?

CallTrackingMetrics offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base