About UserGuiding

UserGuiding is a cloud-based digital adoption and user onboarding solution for teams, which allows users to create interactive product tours, generate custom onboarding flows, and analyze product adoption metrics. The platform allows businesses to create walkthroughs and tours with no coding knowledge, and all creations can be fully customized to align with company branding.

With UserGuiding, businesses can streamline user onboarding or new feature deployment by creating custom, interactive user guides with tools such as onboarding checklists, goal setting and tracking, static information boxes, and step-by-step product walkthroughs. All onboarding tours and workflows can be fully customized and user segments can be created to facilitate targeted learning experiences. Businesses can capture user insight and gain feedback on onboarding and walkthroughs using NPS surveys. Analytics dashboards also provide insight on important metrics such as the number of people completing each step, completion rates, and more.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$99,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Images

UserGuiding user segmentation
UserGuiding guide customization
UserGuiding live demos
View 5 more
UserGuiding video
UserGuiding screenshot: UserGuiding user segmentation UserGuiding screenshot: UserGuiding guide customization UserGuiding screenshot: UserGuiding live demos UserGuiding screenshot:

Features

Total features of UserGuiding: 35

  • Account Management
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Communication Management
  • Configurable Workflow
  • Contextual Guidance
  • Conversion Rate Optimization
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Employee Onboarding
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • In-App Training
  • Launch Management
  • Multi-Language
  • Onboarding
  • Real Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Self Service Tools
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • To-Do List
  • Training Management
  • Usage Tracking/Analytics
  • User Onboarding
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(47)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,8/5

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Showing 5 reviews of 47
Buğra G.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great onboarding tool!

Reviewed on 2020/07/16

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been...

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

Pros

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

Cons

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

Kent B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very customisable onboarding software

Reviewed on 2020/03/17

It is pretty clear that having a clear and effective onboarding process is vital for engagement and...

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.

Pros

UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.

Cons

The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views.

It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears.

Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide.

In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.

Response from UserGuiding

Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team.

Thanks for being with us, and stay healthy!
Mert

Youssef E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2019/11/20

so good

so good

Pros

Easy to use without any code implementation

Cons

less functionnality i would like if add possibilty to insert audio like we inject a text

Konrad D.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool to onboard your users

Reviewed on 2020/02/07

UserGuiding is going to help us solve issues with new user onboarding that currently takes a few...

UserGuiding is going to help us solve issues with new user onboarding that currently takes a few hrs and requires our employee and customer to be in front of computer to guide them through over the phone. Now our users will be able to self-serve.

Pros

Fairly easy to use and a lot of functionalities for developers to build on.

Cons

Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.

Mehmet ali G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Quality of Service and Easy to use Product

Reviewed on 2019/12/23

Since the first day I started using it, I was able to warm the product immediately because it was...

Since the first day I started using it, I was able to warm the product immediately because it was easy to use with its User-Friendly environment. I made an on-boarding pages for 2 sites in total with this product. One of these sites was for an in-house website and the other was for an off-site website, the feedback of them were really good.

Pros

The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.

Cons

İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.

Showing 5 reviews of 47 Read all reviews

UserGuiding FAQs

Below are some frequently asked questions for UserGuiding.

UserGuiding offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Start-Up Plan costs $99 per month - or $990 per year when billed annually - for 2000 monthly active users and a single team member. The Growth Plan costs $249 per month - or $2490 per year when billed annually - for 5000 monthly active users and unlimited team members. Enterprise plans are also available. Contact UserGuiding for a custom quote.

We do not have any information about UserGuiding features

UserGuiding has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

UserGuiding supports the following languages:

English

UserGuiding supports the following devices:

We do not have any information about what integrations UserGuiding has

UserGuiding offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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