About Panviva

Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.

The solution comes with an editing tool, which enables subject matter experts to capture, create, edit and modify content for end-users. Panviva helps content developers prepare personalized content based on user roles, specific regions, business units, and application versions. Supervisors can identify changes in policies, products, or processes and send alerts to employees to ensure compliance.

Panviva offers API-based integration, which helps businesses connect chatbots, IVR systems, and FAQs with the content repository and deliver quick customer service. It lets supervisors improve guidance materials by tracking content usage and collecting feedback/comments from clients. Panviva is suitable for businesses in industries such as banking, finance, healthcare, manufacturing, utilities, telecommunications, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Panviva content navigation
Panviva content notifications
Panviva process guidance
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Panviva video
Panviva screenshot: Panviva content navigation Panviva screenshot: Panviva content notifications Panviva screenshot: Panviva process guidance

Features

Total features of Panviva: 37

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Audit Trail
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Commenting
  • Compliance Management
  • Content Management
  • Content Repository
  • Course Authoring
  • Customer Experience Management
  • Data Capture and Transfer
  • Document Management
  • Document Review
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Collection
  • Knowledge Base Management
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Performance Metrics
  • Project Management
  • Ratings & Reviews
  • Real Time Data
  • Real Time Reporting
  • Scheduling
  • Search Functionality
  • Self Service Portal
  • Training Management
  • Usage Tracking
  • Version Control
  • WYSIWYG Editor
  • Workflow Management

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Reviews

Overall rating

5 /5
(1)
Value for Money
0/5
Features
5/5
Ease of Use
5/5
Customer Support
0/5

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Showing 1 review
Daniel A.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great process management tool, easy to use

Reviewed on 2016/12/01

We just recently brought on this product for our call center and support staff. It's a simple to...

We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.

Pros

Easy enough that any employee can figure it out, regardless of skill or aptitude.

Cons

Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.

Panviva FAQs

Below are some frequently asked questions for Panviva.

Panviva offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Panviva for pricing details

Panviva offers the following features:

  • CRM Integration
  • Content Management
  • Customer Service Integration
  • Data Integration
  • Document Conversion
  • Document Management
  • Knowledge Base Management
  • Performance Metrics
  • Performance Support
  • Process Management
  • Project Management
  • Self Service Portal
  • Workflow Management

Panviva has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Panviva supports the following languages:

English

We do not have any information about what devices Panviva supports

We do not have any information about what integrations Panviva has

Panviva offers the following support options:

Phone Support, Knowledge Base, Video Tutorials

Related categories

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