About Panviva
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
The solution comes with an editing tool, which enables subject matter experts to capture, create, edit and modify content for end-users. Panviva helps content developers prepare personalized content based on user roles, specific regions, business units, and application versions. Supervisors can identify changes in policies, products, or processes and send alerts to employees to ensure compliance.
Panviva offers API-based integration, which helps businesses connect chatbots, IVR systems, and FAQs with the content repository and deliver quick customer service. It lets supervisors improve guidance materials by tracking content usage and collecting feedback/comments from clients. Panviva is suitable for businesses in industries such as banking, finance, healthcare, manufacturing, utilities, telecommunications, and more.
Pricing starting from:
N/A
- Free Trial
- Subscription
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Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Panviva: 37
- API
- Activity Tracking
- Alerts / Escalation
- Analytics
- Approval Process Control
- Audit Trail
- Automatic Notifications
- CRM Integration
- Change Management
- Commenting
- Compliance Management
- Content Management
- Content Repository
- Course Authoring
- Customer Experience Management
- Data Capture and Transfer
- Document Management
- Document Review
- Employee Onboarding
- Engagement Analytics
- Feedback Collection
- Knowledge Base Management
- Multi-Channel Distribution
- Multi-Channel Management
- Performance Metrics
- Project Management
- Ratings & Reviews
- Real Time Data
- Real Time Reporting
- Scheduling
- Search Functionality
- Self Service Portal
- Training Management
- Usage Tracking
- Version Control
- WYSIWYG Editor
- Workflow Management
Alternatives
Zendesk
Zoho Desk
Deskpro
LiveAgent
Reviews
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Write a Review!- Industry: Financial Services
- Company size: 51-200 Employees
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great process management tool, easy to use
Reviewed on 2016/12/01
We just recently brought on this product for our call center and support staff. It's a simple to...
We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.
Pros
Easy enough that any employee can figure it out, regardless of skill or aptitude.
Cons
Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.
Panviva FAQs
Below are some frequently asked questions for Panviva.Q. What type of pricing plans does Panviva offer?
Panviva offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Panviva for pricing details
Q. What are the main features of Panviva?
Panviva offers the following features:
- CRM Integration
- Content Management
- Customer Service Integration
- Data Integration
- Document Conversion
- Document Management
- Knowledge Base Management
- Performance Metrics
- Performance Support
- Process Management
- Project Management
- Self Service Portal
- Workflow Management
Q. Who are the typical users of Panviva?
Panviva has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Panviva support?
Panviva supports the following languages:
English
Q. Does Panviva support mobile devices?
We do not have any information about what devices Panviva supports
Q. What other apps does Panviva integrate with?
We do not have any information about what integrations Panviva has
Q. What level of support does Panviva offer?
Panviva offers the following support options:
Phone Support, Knowledge Base, Video Tutorials
Related categories
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