PackageX

About PackageX
PackageX is a modern logistics platform that helps warehouses, stores, and buildings multiply workforce efficiency and reduce operational costs.
We digitize data with groundbreaking AI scanning, orchestrate receiving and fulfillment workflows with easy-to-use apps, and extend legacy back-office systems with flexible APIs.
Today, over 100 leading brands, like Ricoh, Chicos, WeWork, and Hilton leverage PackageX.
Key benefits of PackageX
• No manual data entry is needed
• A complete chain of custody log for each package
• Optimized package storage and retrieval workflows
• Visual notifications to keep the recipient informed
• Comprehensive reporting and insights available through the desktop portal
• Improved staffing and engagement
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Reviews
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- Industry: Hospitality
- Company size: 10,000+ Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Software
Reviewed on 2019/11/14
We love using it and it allows us to notify members quickly for their packages
We love using it and it allows us to notify members quickly for their packages
Pros
Super easy to use and speeds up our mailroom process
Cons
Sometimes notifications have been sent to the wrong person accidentally
Response from PackageX
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must have for Mailrooms
Reviewed on 2024/11/12
Our overall experience with PackageX has been great. It is easy to get things sorted with their...
Our overall experience with PackageX has been great. It is easy to get things sorted with their quick ticket system. It is best for record keeping on both the recipient and the delivery professional end.
Pros
Flexibility
User friendliness
Record keeping
Cons
We like everything about this software and do not really have anything to point.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
This is an essential tool for office use
Reviewed on 2025/01/09
I’ve been using PackageX management app for three years now. This mailing management app is...
I’ve been using PackageX management app for three years now. This mailing management app is incredibly helpful. It not only helps our team efficiently manage company mail and packages but also saves us a lot of time. The interface is simple and intuitive, making it very easy to use. Highly recommended to anyone needing to deal with a large volume of mail or packages, this is an essential tool!
Pros
The interface is simple and intuitive, making it very easy to use.
Cons
If it could set up automated reminders, it would be even better.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
PackageX
Reviewed on 2020/01/09
Pros
Makes our jobs easier for getting notifications about packages to members.
Cons
I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.
Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.
If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.
I wish there was a "select all" option for when someone is picking up all the packages for a company.
I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.
Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).
Response from PackageX
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.
We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.
Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.
- Industry: Package/Freight Delivery
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly recommend PackageX and Receive
Reviewed on 2024/11/15
PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal...
PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal problems. Since using the program, Less and less packages are missing because it does a good job at keeping track of every step.
Pros
-It is an easy and straight forward program to use.
-It has a lot of tools that make the mailroom's operation faster, simple, and flexible.
Cons
-Randomly checked out one of our packages when we didn't want it to.
-Barcode scanner feature is a little TOO fast and doesn't catch the tracking number but a different number.
PackageX FAQs
Below are some frequently asked questions for PackageX.Q. What type of pricing plans does PackageX offer?
PackageX offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Please contact the vendor for more pricing information.
Q. Who are the typical users of PackageX?
PackageX has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does PackageX support?
PackageX supports the following languages:
Chinese, Czech, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Malay, Norwegian, Polish, Russian, Spanish, Swedish, Traditional Chinese, Vietnamese
Q. Does PackageX support mobile devices?
PackageX supports the following devices:
Q. What other apps does PackageX integrate with?
We do not have any information about what integrations PackageX has
Q. What level of support does PackageX offer?
PackageX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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