PackageX Mailroom

The mailroom management software for smart teams. 📦💌

About PackageX Mailroom

Mailroom by PackageX is the new (and smart 😉) way to manage business mailrooms. 📦💌

Our cloud-based mailroom management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Mailroom is easy to use, highly scalable, and works across industries, including:

1. 🎓 Higher Education,
2. 🏡 Real Estate, and
3. 👨‍💻 Virtual Offices,
4. 🏢 Co-working Spaces, and
5. 🛎️ Hotels & Restaurants

How it works?
Simply snap a photo of any package or delivery label (even handwritten! ✍️), and PackageX Mailroom management software will:
🌟 Automatically extract all relevant information,
🌟 Match deliveries to the correct recipients,
🌟 Manage notifications,
🌟 Send alerts and reminders to all recipients,
🌟 Collect proof of pickups, and
🌟 Keep track of every item that enters and leaves your mailroom

Why PackageX Mailroom?
👉 Trusted by smart teams at WeWork, DelVal, and more in 100+ cities worldwide
👉 100% powered by the cloud. No specialized hardware needed!
👉 Scan packages and notify recipients with the click of a single button
👉 Painless inbound and outbound package tracking
👉 Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient
👉 Read printed, handwritten and even partially destroyed labels
👉 Users can assign a designated pickup person to collect all of their business's packages
👉 Fully contactless delivery management options
👉 Real-time data and insightful analytics for smarter mailroom operation management
👉 Custom branding features to personalize email communication
👉 Access to our ""Virtual Mailroom"" features. Convenient call to action buttons within your notification emails.
👉 Touch and Face ID Login
👉 24/7 access to our world-class customer support team

Pricing starting from:

US$99,99/month

  • Free Trial
  • Free
  • Subscription

Key benefits of PackageX Mailroom

✔️ No manual data entry needed: our machine vision technology can even read handwritten labels
✔️ No more follow-ups - send custom email reminders to recipients in case of pickup delays
✔️ Quicker retrieval - save each package's storage information for quicker, painless retrieval
✔️ Audit trail - keep tabs on the entire package journey automatically from receival to pickup
✔️ Goodbye clunky spreadsheets - make mailroom reporting a breeze with dashboards in PackageX Mailroom
✔️ Actions - recipients can request document scanning, mail forwarding, mail holding, or shredding/disposal.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China, Germany

Supported Languages

English

Pricing starting from:

US$99,99/month

  • Free Trial
  • Free
  • Subscription

Images

Mailroom Management Software for Smart Teams
OCR Software - Package Label Scanning
Internal Mail Tracking System - Package Notifications
Delivery Management Software - e-Signatures and Proof of Package Delivery
Business Mailroom Analytics Dashboard
Mailroom Management Software Integrations
Digital Mailroom Automation Software
Digital Mailroom Automation Software
Digital Mailroom Automation Software
Digital Mailroom Automation Software
View 11 more
PackageX Mailroom video
PackageX Mailroom video
PackageX Mailroom screenshot: Mailroom Management Software for Smart Teams PackageX Mailroom screenshot: OCR Software - Package Label Scanning PackageX Mailroom screenshot: Internal Mail Tracking System - Package Notifications PackageX Mailroom screenshot: Delivery Management Software - e-Signatures and Proof of Package Delivery PackageX Mailroom screenshot: Business Mailroom Analytics Dashboard PackageX Mailroom screenshot: Mailroom Management Software Integrations PackageX Mailroom screenshot: Digital Mailroom Automation Software PackageX Mailroom screenshot: Digital Mailroom Automation Software PackageX Mailroom screenshot: Digital Mailroom Automation Software PackageX Mailroom screenshot: Digital Mailroom Automation Software

Features

Total features of PackageX Mailroom: 25

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Chat
  • Client Portal
  • Communication Management
  • Digital Signature
  • Electronic Signature Capture
  • Incident Management
  • Instant Messaging
  • Labeling
  • Location Tracking
  • Package Tracking
  • Real Time Notifications
  • Receiving
  • Reminders
  • Self Service Portal
  • Shipping Labels
  • Shipping Management
  • Status Tracking

Alternatives

iLobby Delivers

0
#1 Alternative to PackageX Mailroom
iLobby Delivers is a cloud-based mail & parcel management solution, which helps businesses monitor visitors and...

Envoy

4,8
#2 Alternative to PackageX Mailroom
Envoy’s workplace platform has redefined how offices interact with visitors, keep employees safe and healthy, manage...

SwipedOn

4,8
#3 Alternative to PackageX Mailroom
Get back to business safely with a secure, contactless sign in solution that manages your visitors, employees,...

Stamps.com

4,4
#4 Alternative to PackageX Mailroom
Stamps.com is an online postage purchasing & shipping label printing solution for small office mailers & online sellers...

Reviews

Overall rating

4,3 /5
(27)
Value for Money
4,6/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,7/5

Already have PackageX Mailroom?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 27
Alex L.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Software

Reviewed on 2019/11/14

We love using it and it allows us to notify members quickly for their packages

We love using it and it allows us to notify members quickly for their packages

Pros

Super easy to use and speeds up our mailroom process

Cons

Sometimes notifications have been sent to the wrong person accidentally

Response from PackageX

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

Stu S.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PackageX Review - University Mail Center

Reviewed on 2019/11/20

With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan...

With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.

Pros

No longer needing to key in a student's name when a package is delivered for him or her

Cons

The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Response from PackageX

Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

Sami L.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

PackageX

Reviewed on 2020/01/09

Pros

Makes our jobs easier for getting notifications about packages to members.

Cons

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.

Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.

If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.

I wish there was a "select all" option for when someone is picking up all the packages for a company.

I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.

Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Response from PackageX

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.

Rodrigo D.
Overall rating
  • Industry: Real Estate
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good customer xp

Reviewed on 2020/05/04

1.000

1.000

Pros

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Cons

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Response from PackageX

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at [email protected] and our support team will get back to you as soon as possible

Esther P.
Overall rating
  • Industry: Real Estate
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

PackageX User Review

Reviewed on 2020/01/08

Pros

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great:

1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them

Response from PackageX

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.

Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.

Showing 5 reviews of 27 Read all reviews

PackageX Mailroom FAQs

Below are some frequently asked questions for PackageX Mailroom.

PackageX Mailroom offers the following pricing plans:

  • Starting from: US$99,99/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Visit our website for detailed pricing information.

PackageX Mailroom offers the following features:

  • Barcode Scanning
  • Package Tracking

PackageX Mailroom has the following typical customers:

Small Business, Mid Size Business

PackageX Mailroom supports the following languages:

English

PackageX Mailroom supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations PackageX Mailroom has

PackageX Mailroom offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for PackageX Mailroom.