PackageX

4.3 (33)
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Scanning and receiving automation for logistics teams.

About PackageX

PackageX is a modern logistics platform that helps warehouses, stores, and buildings multiply workforce efficiency and reduce operational costs.

We digitize data with groundbreaking AI scanning, orchestrate receiving and fulfillment workflows with easy-to-use apps, and extend legacy back-office systems with flexible APIs.

Today, over 100 leading brands, like Ricoh, Chicos, WeWork, and Hilton leverage PackageX.


Key benefits of PackageX

• No manual data entry is needed
• A complete chain of custody log for each package
• Optimized package storage and retrieval workflows
• Visual notifications to keep the recipient informed
• Comprehensive reporting and insights available through the desktop portal
• Improved staffing and engagement


Images

PackageX Software - Custom Workflows
PackageX Software - Multi-hop Tracking
PackageX Software - Receive Connect
PackageX Software - Label OCR Scanning
PackageX Software - Automated Notifications
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PackageX video
PackageX Software - Custom Workflows
PackageX Software - Multi-hop Tracking
PackageX Software - Receive Connect
PackageX Software - Label OCR Scanning
PackageX Software - Automated Notifications

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Reviews

Overall rating

4.3 /5
(33)
Value for Money
4.5/5
Features
4.1/5
Ease of Use
4.5/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 33
Alex
Alex
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Software

Reviewed on 2019/11/14

We love using it and it allows us to notify members quickly for their packages

We love using it and it allows us to notify members quickly for their packages

Pros

Super easy to use and speeds up our mailroom process

Cons

Sometimes notifications have been sent to the wrong person accidentally

Response from PackageX

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

Avneet
Overall rating
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must have for Mailrooms

Reviewed on 2024/11/12

Our overall experience with PackageX has been great. It is easy to get things sorted with their...

Our overall experience with PackageX has been great. It is easy to get things sorted with their quick ticket system. It is best for record keeping on both the recipient and the delivery professional end.

Pros

Flexibility
User friendliness
Record keeping

Cons

We like everything about this software and do not really have anything to point.

Kate
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This is an essential tool for office use

Reviewed on 2025/01/09

I’ve been using PackageX management app for three years now. This mailing management app is...

I’ve been using PackageX management app for three years now. This mailing management app is incredibly helpful. It not only helps our team efficiently manage company mail and packages but also saves us a lot of time. The interface is simple and intuitive, making it very easy to use. Highly recommended to anyone needing to deal with a large volume of mail or packages, this is an essential tool!

Pros

The interface is simple and intuitive, making it very easy to use.

Cons

If it could set up automated reminders, it would be even better.

Sami
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

PackageX

Reviewed on 2020/01/09

Pros

Makes our jobs easier for getting notifications about packages to members.

Cons

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.

Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.

If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.

I wish there was a "select all" option for when someone is picking up all the packages for a company.

I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.

Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Response from PackageX

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.

Andrew
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Highly recommend PackageX and Receive

Reviewed on 2024/11/15

PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal...

PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal problems. Since using the program, Less and less packages are missing because it does a good job at keeping track of every step.

Pros

-It is an easy and straight forward program to use.
-It has a lot of tools that make the mailroom's operation faster, simple, and flexible.

Cons

-Randomly checked out one of our packages when we didn't want it to.
-Barcode scanner feature is a little TOO fast and doesn't catch the tracking number but a different number.

Showing 5 reviews of 33 Read all reviews

PackageX FAQs

Below are some frequently asked questions for PackageX.

PackageX offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Please contact the vendor for more pricing information.

PackageX has the following typical customers:

201–500, 501–1,000, 1,001–5,000

PackageX supports the following languages:

Chinese, Czech, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Malay, Norwegian, Polish, Russian, Spanish, Swedish, Traditional Chinese, Vietnamese

PackageX supports the following devices:

We do not have any information about what integrations PackageX has

PackageX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for PackageX.