About PackageX Mailroom
Mailroom by PackageX is the new (and smart 😉) way to manage business mailrooms. 📦💌
Our cloud-based mailroom management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Mailroom is easy to use, highly scalable, and works across industries, including:
1. 🎓 Higher Education,
2. 🏡 Real Estate, and
3. 👨💻 Virtual Offices,
4. 🏢 Co-working Spaces, and
5. 🛎️ Hotels & Restaurants
How it works?
Simply snap a photo of any package or delivery label (even handwritten! ✍️), and PackageX Mailroom management software will:
🌟 Automatically extract all relevant information,
🌟 Match deliveries to the correct recipients,
🌟 Manage notifications,
🌟 Send alerts and reminders to all recipients,
🌟 Collect proof of pickups, and
🌟 Keep track of every item that enters and leaves your mailroom
Why PackageX Mailroom?
👉 Trusted by smart teams at WeWork, DelVal, and more in 100+ cities worldwide
👉 100% powered by the cloud. No specialized hardware needed!
👉 Scan packages and notify recipients with the click of a single button
👉 Painless inbound and outbound package tracking
👉 Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient
👉 Read printed, handwritten and even partially destroyed labels
👉 Users can assign a designated pickup person to collect all of their business's packages
👉 Fully contactless delivery management options
👉 Real-time data and insightful analytics for smarter mailroom operation management
👉 Custom branding features to personalize email communication
👉 Access to our ""Virtual Mailroom"" features. Convenient call to action buttons within your notification emails.
👉 Touch and Face ID Login
👉 24/7 access to our world-class customer support team
Pricing starting from:
US$99,99/month
- Free Trial
- Free
- Subscription
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Key benefits of PackageX Mailroom
✔️ No manual data entry needed: our machine vision technology can even read handwritten labels
✔️ No more follow-ups - send custom email reminders to recipients in case of pickup delays
✔️ Quicker retrieval - save each package's storage information for quicker, painless retrieval
✔️ Audit trail - keep tabs on the entire package journey automatically from receival to pickup
✔️ Goodbye clunky spreadsheets - make mailroom reporting a breeze with dashboards in PackageX Mailroom
✔️ Actions - recipients can request document scanning, mail forwarding, mail holding, or shredding/disposal.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$99,99/month
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Images


Features
Total features of PackageX Mailroom: 25
- API
- Activity Dashboard
- Activity Tracking
- Audit Trail
- Auditing
- Automatic Notifications
- Barcode Scanning
- Barcode Support
- Chat
- Client Portal
- Communication Management
- Digital Signature
- Electronic Signature Capture
- Incident Management
- Instant Messaging
- Labeling
- Location Tracking
- Package Tracking
- Real Time Notifications
- Receiving
- Reminders
- Self Service Portal
- Shipping Labels
- Shipping Management
- Status Tracking
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Reviews
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- Industry: Hospitality
- Company size: 10 000+ Employees
- Used Other for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Software
Reviewed on 2019/11/14
We love using it and it allows us to notify members quickly for their packages
We love using it and it allows us to notify members quickly for their packages
Pros
Super easy to use and speeds up our mailroom process
Cons
Sometimes notifications have been sent to the wrong person accidentally
Response from PackageX
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
- Industry: Education Management
- Company size: 501-1 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PackageX Review - University Mail Center
Reviewed on 2019/11/20
With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan...
With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.
Pros
No longer needing to key in a student's name when a package is delivered for him or her
Cons
The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.
Response from PackageX
Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.
- Industry: Hospitality
- Company size: 501-1 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
PackageX
Reviewed on 2020/01/09
Pros
Makes our jobs easier for getting notifications about packages to members.
Cons
I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.
Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.
If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.
I wish there was a "select all" option for when someone is picking up all the packages for a company.
I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.
Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).
Response from PackageX
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.
We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.
Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.
- Industry: Real Estate
- Company size: 10 000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good customer xp
Reviewed on 2020/05/04
1.000
1.000
Pros
I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!
Cons
The app is very good, my problem was regarding a message being sent automatically, but you fixed it..
Response from PackageX
Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at [email protected] and our support team will get back to you as soon as possible
- Industry: Real Estate
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
PackageX User Review
Reviewed on 2020/01/08
Pros
Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.
Cons
At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great:
1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them
Response from PackageX
Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.
Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.
PackageX Mailroom FAQs
Below are some frequently asked questions for PackageX Mailroom.Q. What type of pricing plans does PackageX Mailroom offer?
PackageX Mailroom offers the following pricing plans:
- Starting from: US$99,99/month
- Pricing model: Free, Subscription
- Free Trial: Available
Visit our website for detailed pricing information.
Q. What are the main features of PackageX Mailroom?
PackageX Mailroom offers the following features:
- Barcode Scanning
- Package Tracking
Q. Who are the typical users of PackageX Mailroom?
PackageX Mailroom has the following typical customers:
Small Business, Mid Size Business
Q. What languages does PackageX Mailroom support?
PackageX Mailroom supports the following languages:
English
Q. Does PackageX Mailroom support mobile devices?
PackageX Mailroom supports the following devices:
Android, iPhone, iPad
Q. What other apps does PackageX Mailroom integrate with?
We do not have any information about what integrations PackageX Mailroom has
Q. What level of support does PackageX Mailroom offer?
PackageX Mailroom offers the following support options:
Phone Support, Online Support
Related categories
See all software categories found for PackageX Mailroom.