Pomelo Health
Patient Engagement tools to simplify patient-provider flow.
4,3 /5 (30 reviews) Write a Review!Pomelo Health Overview
What is Pomelo Health?
Pomelo Health, formerly Chronometriq, is a cloud-based appointment management suite designed to help medical facilities manage patient appointment bookings using self-service check-in kiosks, appointment reminders, and wait-time notifications. It lets administrative staff modify appointments according to the availability of physicians and patient requirements.
Key features of Pomelo Health include email reminders, calendar management, online booking, mobile access, no-show tracking, and faculty/staff management. Using the healthcare practice’s website, patients can update their phone numbers and email addresses, list symptoms, find doctor availability, and receive confirmation emails. Appointment reminder functionality enables healthcare professionals to send SMS, email, or voice messages for delivering specific instructions and gathering feedback from patients.
Pomelo Health comes with a self-service check-in kiosk, which allows patients to display medical records and appointment details, as well as provide instructions for directing them to the appropriate waiting rooms. Its walk-in management system helps patients enter ticket number in the mobile application, and receive notifications when the doctor is available, eliminating patient wait-time.
Pomelo Health Overview
Pricing
Pricing options
Contact Pomelo Health for pricing details.
Pomelo Health Features
Media
Pomelo Health Reviews
Pomelo Health Reviews
I was hoping for a better product
There were difficulties setting up and learning curves.
Good service
We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.
Compare overall rating with alternatives
Compare with alternatives
Integrated to EMR's! No double entry needed
Pros
Integration to EMRs, secure, user friendly, customizable
Cons
even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex
Family Practice using Chronometriq
Very happy with it overall.
Pros
It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
Cons
The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
I was hoping for a better product
There were difficulties setting up and learning curves.
Pros
That we are using a Canadian Company. Our old appointment reminder system was in the US.
Cons
The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Response from Chronometriq
Hi Anne,
Thanks for your collaboration in providing your feedback to us.
Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!
In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!
You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.
Thank you again, and have a great day!
The Chronometriq Team
Family Practice - Online Booking
It is a great service for patients!
Pros
The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
Cons
We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!
Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
Good service
We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.
Pros
I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options
Cons
Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it
Compare user recommendation rating with alternatives
Compare with alternatives
Pomelo Health Pricing
Pomelo Health Pricing
Contact Pomelo Health for pricing details.
Contact Pomelo Health for pricing details.
Compare value for money rating with alternatives
Compare with alternatives
Pomelo Health Features
Pomelo Health Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Pomelo Health
Additional information for Pomelo Health
Key features of Pomelo Health
- Calendar Management
- Facility Scheduling
- Mobile Access
- Multi-Location
- Self Service Portal
Pomelo Health FAQs
Pomelo Health FAQs
Below are some frequently asked questions for Pomelo Health.
Q. What type of pricing plans does Pomelo Health offer?
Pomelo Health offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Pomelo Health for pricing details.
Q. What are the main features of Pomelo Health?
Pomelo Health offers the following features:
- Calendar Management
- Facility Scheduling
- Mobile Access
- Multi-Location
- Self Service Portal
Q. Who are the typical users of Pomelo Health?
Pomelo Health has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Pomelo Health support?
Pomelo Health supports the following languages:
English
Q. What type of pricing plans does Pomelo Health offer?
Pomelo Health has the following pricing plans:
Subscription
Q. Does Pomelo Health support mobile devices?
Pomelo Health supports the following devices:
Android, iPhone
Q. What other apps does Pomelo Health integrate with?
We do not have any information about what integrations Pomelo Health has
Q. What level of support does Pomelo Health offer?
Pomelo Health offers the following support options:
Phone Support, Online Support, FAQs
