Pomelo Health

Patient Engagement tools to simplify patient-provider flow.

About Pomelo Health

Pomelo Health, formerly Chronometriq, is a cloud-based appointment management suite designed to help medical facilities manage patient appointment bookings using self-service check-in kiosks, appointment reminders, and wait-time notifications. It lets administrative staff modify appointments according to the availability of physicians and patient requirements.

Key features of Pomelo Health include email reminders, calendar management, online booking, mobile access, no-show tracking, and faculty/staff management. Using the healthcare practice’s website, patients can update their phone numbers and email addresses, list symptoms, find doctor availability, and receive confirmation emails. Appointment reminder functionality enables healthcare professionals to send SMS, email, or voice messages for delivering specific instructions and gathering feedback from patients.

Pomelo Health comes with a self-service check-in kiosk, which allows patients to display medical records and appointment details, as well as provide instructions for directing them to the appropriate waiting rooms. Its walk-in management system helps patients enter ticket number in the mobile application, and receive notifications when the doctor is available, eliminating patient wait-time.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English, French, Spanish

Features

Total features of Pomelo Health: 97

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Desktop Notifications
  • E-Prescribing
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Health Record Access
  • Intake Management
  • Lab Results
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Engagement Software
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Push Notifications
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Mail
  • Waiting Time Tracking
  • Waitlist Status Tracking

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Reviews

Overall rating

4,3 /5
(39)
Value for Money
4/5
Features
4/5
Ease of Use
4,1/5
Customer Support
4,3/5

Already have Pomelo Health?

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Showing 5 reviews of 39
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Integrated to EMR's! No double entry needed

Reviewed on 2019/03/31

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann V.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Family Practice using Chronometriq

Reviewed on 2019/08/22

Very happy with it overall.

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Anne M.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I was hoping for a better product

Reviewed on 2019/11/19

There were difficulties setting up and learning curves.

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from Chronometriq

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Alicia F.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Family Practice - Online Booking

Reviewed on 2019/11/19

It is a great service for patients!

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good service

Reviewed on 2019/11/19

We are over ally happy with chronometriqu.
They have good customer support that we always could...

We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Showing 5 reviews of 39 Read all reviews

Pomelo Health FAQs

Below are some frequently asked questions for Pomelo Health.

Pomelo Health offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact Pomelo Health for pricing details.

We do not have any information about Pomelo Health features

Pomelo Health has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Pomelo Health supports the following languages:

English, French, Spanish

Pomelo Health supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations Pomelo Health has

Pomelo Health offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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