Pomelo Health

Patient Engagement tools to simplify patient-provider flow.

4,3 /5 (30 reviews) Write a Review!

Pomelo Health Overview

What is Pomelo Health?

Pomelo Health, formerly Chronometriq, is a cloud-based appointment management suite designed to help medical facilities manage patient appointment bookings using self-service check-in kiosks, appointment reminders, and wait-time notifications. It lets administrative staff modify appointments according to the availability of physicians and patient requirements.

Key features of Pomelo Health include email reminders, calendar management, online booking, mobile access, no-show tracking, and faculty/staff management. Using the healthcare practice’s website, patients can update their phone numbers and email addresses, list symptoms, find doctor availability, and receive confirmation emails. Appointment reminder functionality enables healthcare professionals to send SMS, email, or voice messages for delivering specific instructions and gathering feedback from patients.

Pomelo Health comes with a self-service check-in kiosk, which allows patients to display medical records and appointment details, as well as provide instructions for directing them to the appropriate waiting rooms. Its walk-in management system helps patients enter ticket number in the mobile application, and receive notifications when the doctor is available, eliminating patient wait-time.

Pomelo Health Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Pomelo Health for pricing details.


Pomelo Health Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Pomelo Health video

Pomelo Health Reviews

Pomelo Health Reviews

Overall rating
4,3
/
5
Excellent
14

Very good
11

Average
5

Poor
0

Terrible
0

Value for Money
4
Features
4,1
Ease of Use
4,3
Customer Support
4,6
83% recommended this app
Verified Reviewer

Integrated to EMR's! No double entry needed


Johann V.

Family Practice using Chronometriq

Very happy with it overall.


Anne M.

I was hoping for a better product

There were difficulties setting up and learning curves.


Alicia F.

Family Practice - Online Booking

It is a great service for patients!


Sorour H.

Good service

We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.


Verified Reviewer
Industry: Hospital & Health Care
Company size: 11-50 Employees

Integrated to EMR's! No double entry needed

Used Daily for 1+ year
Reviewed on 2019/03/31
Review Source: Capterra

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Johann V.
Industry: Medical Practice
Company size: 2-10 Employees

Family Practice using Chronometriq

Used Daily for 1+ year
Reviewed on 2019/08/22
Review Source: Capterra

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anne M.
Industry: Medical Practice
Company size: 2-10 Employees

I was hoping for a better product

Used Daily for 6-12 months
Reviewed on 2019/11/19
Review Source: Capterra

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from Chronometriq

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Alicia F.
Industry: Medical Practice
Company size: 2-10 Employees

Family Practice - Online Booking

Used Daily for 1+ year
Reviewed on 2019/11/19
Review Source: Capterra

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sorour H.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Good service

Used Daily for 2+ years
Reviewed on 2019/11/19
Review Source: Capterra

We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 30 user ratings
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Pomelo Health Pricing

Pomelo Health Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Pomelo Health for pricing details.

Contact Pomelo Health for pricing details.

Value for Money
4/5
Based on 30 user ratings
Compare value for money rating with alternatives
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Pomelo Health Features

Pomelo Health Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,1/5
Based on 30 user ratings
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Categories

Additional information for Pomelo Health

Additional information for Pomelo Health

Key features of Pomelo Health

  • Calendar Management
  • Facility Scheduling
  • Mobile Access
  • Multi-Location
  • Self Service Portal

Pomelo Health FAQs

Pomelo Health FAQs

Below are some frequently asked questions for Pomelo Health.

Q. What type of pricing plans does Pomelo Health offer?

Pomelo Health offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Pomelo Health for pricing details.

Q. What are the main features of Pomelo Health?

Pomelo Health offers the following features:

  • Calendar Management
  • Facility Scheduling
  • Mobile Access
  • Multi-Location
  • Self Service Portal

Q. Who are the typical users of Pomelo Health?

Pomelo Health has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Pomelo Health support?

Pomelo Health supports the following languages:

English

Q. What type of pricing plans does Pomelo Health offer?

Pomelo Health has the following pricing plans:

Subscription

Q. Does Pomelo Health support mobile devices?

Pomelo Health supports the following devices:

Android, iPhone

Q. What other apps does Pomelo Health integrate with?

We do not have any information about what integrations Pomelo Health has

Q. What level of support does Pomelo Health offer?

Pomelo Health offers the following support options:

Phone Support, Online Support, FAQs