Pomelo Health

4.2 (41)
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A fresh approach to patient engagement.

About Pomelo Health

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare facilities' workflows.

Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more.

Pomelo Health software fully integrates with the leading EMR/EHR and PMS.

Trusted by over 20,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.


Key benefits of Pomelo Health

- Deliver a great patient experience before, during, and after the visit with key patient engagement tools such as online booking, appointment reminders, telemedicine, secure messaging, and more.

- Save over 120 hours of staff time per employee per month by allowing your patients to book online
Increase your practice efficiency and reduce admin hassle by allowing your patients to self-check-in using their mobile devices.

- Share sensitive documents like test results or treatment plans and allow patients to send you attachments like forms using our secure messaging platform.

- Digitize patient forms that will automatically populate the patient's chart and update the patient information in your practice EMR.

- Decrease your practice no-show rate by up to 85% by sending automated reminders by SMS, email, or voice message.


Images

Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics.
Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month.
Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software.
View 6 more
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics.
Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month.
Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software.

Not sure about Pomelo Health? Compare with a popular alternative

Pomelo Health

4.2 (41)
VS.

Starting Price

US$1.00
month
CA$0.35
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

122
43

Integrations

No integrations found
No integrations found

Ease of Use

4.1 (41)
4.9 (16)

Value for Money

3.9 (41)
4.6 (16)

Customer Service

4.3 (41)
5.0 (16)
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Reviews

Overall rating

4.2 /5
(41)
Value for Money
3.9/5
Features
3.9/5
Ease of Use
4.1/5
Customer Support
4.3/5

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Showing 5 reviews of 41
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Integrated to EMR's! No double entry needed

Reviewed on 2019/03/31

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Rachael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable patient engagement software that is simple for most people to use

Reviewed on 2025/02/05

Overall a positive experience as clients find it easy to use and reliable for appointment reminders...

Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place.

Pros

Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.

Cons

No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints.

Anne
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I was hoping for a better product

Reviewed on 2019/11/19

There were difficulties setting up and learning curves.

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from TELUS

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Johann
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Family Practice using Chronometriq

Reviewed on 2019/08/22

Very happy with it overall.

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Alicia
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Family Practice - Online Booking

Reviewed on 2019/11/19

It is a great service for patients!

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Showing 5 reviews of 41 Read all reviews

Pomelo Health FAQs

Below are some frequently asked questions for Pomelo Health.

Pomelo Health offers the following pricing plans:

  • Starting from: US$1.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Pomelo Health for pricing details.

Pomelo Health has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Pomelo Health supports the following languages:

English, French, Spanish

Pomelo Health supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Pomelo Health has

Pomelo Health offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for Pomelo Health.