Pomelo Health

About Pomelo Health
Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare facilities' workflows.
Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more.
Pomelo Health software fully integrates with the leading EMR/EHR and PMS.
Trusted by over 20,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.
Key benefits of Pomelo Health
- Deliver a great patient experience before, during, and after the visit with key patient engagement tools such as online booking, appointment reminders, telemedicine, secure messaging, and more.
- Save over 120 hours of staff time per employee per month by allowing your patients to book online
Increase your practice efficiency and reduce admin hassle by allowing your patients to self-check-in using their mobile devices.
- Share sensitive documents like test results or treatment plans and allow patients to send you attachments like forms using our secure messaging platform.
- Digitize patient forms that will automatically populate the patient's chart and update the patient information in your practice EMR.
- Decrease your practice no-show rate by up to 85% by sending automated reminders by SMS, email, or voice message.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Integrated to EMR's! No double entry needed
Reviewed on 2019/03/31
Pros
Integration to EMRs, secure, user friendly, customizable
Cons
even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable patient engagement software that is simple for most people to use
Reviewed on 2025/02/05
Overall a positive experience as clients find it easy to use and reliable for appointment reminders...
Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place.
Pros
Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.
Cons
No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I was hoping for a better product
Reviewed on 2019/11/19
There were difficulties setting up and learning curves.
There were difficulties setting up and learning curves.
Pros
That we are using a Canadian Company. Our old appointment reminder system was in the US.
Cons
The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Response from TELUS
Hi Anne,
Thanks for your collaboration in providing your feedback to us.
Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!
In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!
You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.
Thank you again, and have a great day!
The Chronometriq Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Family Practice using Chronometriq
Reviewed on 2019/08/22
Very happy with it overall.
Very happy with it overall.
Pros
It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
Cons
The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Family Practice - Online Booking
Reviewed on 2019/11/19
It is a great service for patients!
It is a great service for patients!
Pros
The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
Cons
We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!
Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
Pomelo Health FAQs
Below are some frequently asked questions for Pomelo Health.Q. What type of pricing plans does Pomelo Health offer?
Pomelo Health offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Pomelo Health for pricing details.
Q. Who are the typical users of Pomelo Health?
Pomelo Health has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Pomelo Health support?
Pomelo Health supports the following languages:
English, French, Spanish
Q. Does Pomelo Health support mobile devices?
Pomelo Health supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pomelo Health integrate with?
We do not have any information about what integrations Pomelo Health has
Q. What level of support does Pomelo Health offer?
Pomelo Health offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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