CityWorks

Public asset management system for utility agencies

4,2 /5 (6 reviews) Write a Review!

CityWorks Overview

What is CityWorks?

CityWorks is a cloud-based solution designed to help local governments and utility agencies manage capital assets, workflows, communication, licensing, and permits. The GIS-centric platform lets users record infrastructure data in a geodatabase, monitor historical work, identify associated costs, and schedule preventative maintenance.

Key features of CityWorks include work order management, budgeting, permit issuance, code enforcement, equipment maintenance, and compliance management. Assets can be grouped according to various parameters such as age, type, location, and more, allowing agencies to create maintenance activities, build map visualizations, track active/overdue work orders, and share information with associated staff members.

CityWorks enables local governments to streamline business processes by using custom template designs for sharing and displaying information associated to specific departments. Using complex calculation types, users can handle assessments for cases, permits, and applications, streamlining workflows for staff members.

CityWorks helps users gain insight into operations by creating detailed reports, generating daily/yearly budgets, and defining key performance indicators (KPIs). With graphics and heat maps, teams can prioritize capital improvement funding and communicate risk analytics with efficiency.

CityWorks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Azteca Systems for pricing details.


CityWorks Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CityWorks utilities
CityWorks asset management
CityWorks controls
CityWorks work orders
CityWorks video CityWorks screenshot: CityWorks utilities CityWorks screenshot: CityWorks asset management CityWorks screenshot: CityWorks controls CityWorks screenshot: CityWorks work orders

CityWorks Reviews

CityWorks Reviews

Overall rating
4,2
/
5
Excellent
2

Very good
3

Average
1

Poor
0

Terrible
0

Value for Money
3,3
Features
4
Ease of Use
3,7
Customer Support
3,4
83% recommended this app
Verified Reviewer

great for public works

Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.).


Matt F.

Work and Asset Management Workhorse

Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.


Robert S.

Azteca Cityworks Review

It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.


Verified Reviewer

Expensive and difficult to use, but does what it's supposed to (most of the time)

Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.


Verified Reviewer

Cityworks, effective but not intuitive.

I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.


Verified Reviewer
Industry: Government Administration
Company size: 51-200 Employees

great for public works

Used Daily for 1+ year
Reviewed on 2019/03/15
Review Source: Capterra

Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.).

Pros

The mapping feature allows us to see problem areas instead of just looking at a list.

Cons

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Matt F.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Work and Asset Management Workhorse

Used Daily for 2+ years
Reviewed on 2019/12/17
Review Source: Capterra

Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.

Pros

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

Cons

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Robert S.
Industry: Government Administration
Company size: 1 001-5 000 Employees

Azteca Cityworks Review

Used Weekly for 2+ years
Reviewed on 2020/12/10
Review Source: Capterra

It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.

Pros

This system is highly configurable to help meet end user needs. Some of the recent web based add-ons have really helped what used to require a high learning curve. The ability to see work visually on a map and the direct connect to GIS is also quite nice.

Cons

I'd like to see more integrations with more 3rd party road applications (though this may not be their fault), a recent change to separate maps onto a different tab makes it hard on remote users working with tablets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Expensive and difficult to use, but does what it's supposed to (most of the time)

Used Weekly for 1-5 months
Reviewed on 2017/11/07
Review Source: Capterra

Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.

Pros

Good capabilities in both reporting, visualisation of work being done and cost associated with those areas. Integrates well with GIS data and does keep track of asset costs like it promises.

Cons

Managing the software in-house is difficult to do because it's not exactly intuitive. Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance. Working with third-party consultants can work, but then you have the added cost and hassle.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Government Administration
Company size: 1 001-5 000 Employees

Cityworks, effective but not intuitive.

Used Daily for 2+ years
Reviewed on 2018/09/26
Review Source: Capterra

I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Pros

I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets.
The reports can be customized to virtually any configuration.
Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging.
Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons

Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune.
Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages.
Extensive training is necessary to really use system effectively, untrained users can really mess up data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,5/10
Based on 6 user ratings
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CityWorks Pricing

CityWorks Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Azteca Systems for pricing details.

Contact Azteca Systems for pricing details.

Value for Money
3,3/5
Based on 6 user ratings
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CityWorks Features

CityWorks Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Case Management
Compliance Management
Customizable Reporting
Document Management
Document Storage
Equipment Tracking
Geographic Maps
Inspection Management
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
4/5
Based on 6 user ratings
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Categories

Additional information for CityWorks

Additional information for CityWorks

Key features of CityWorks

  • Bid Management
  • CRM Integration
  • Compliance Management
  • Contract Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Inspection Management
  • Inventory Management
  • Project Management
  • Self Service Portal
  • Work Order Management
  • Workflow Management

CityWorks FAQs

CityWorks FAQs

Below are some frequently asked questions for CityWorks.

Q. What type of pricing plans does CityWorks offer?

CityWorks offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Azteca Systems for pricing details.

Q. What are the main features of CityWorks?

CityWorks offers the following features:

  • Bid Management
  • CRM Integration
  • Compliance Management
  • Contract Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Inspection Management
  • Inventory Management
  • Project Management
  • Self Service Portal
  • Work Order Management
  • Workflow Management

Q. Who are the typical users of CityWorks?

CityWorks has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does CityWorks support?

CityWorks supports the following languages:

English

Q. What type of pricing plans does CityWorks offer?

CityWorks has the following pricing plans:

Subscription

Q. Does CityWorks support mobile devices?

CityWorks supports the following devices:

Android, iPhone, iPad

Q. What other apps does CityWorks integrate with?

CityWorks integrates with the following applications:

QAlert, TreePlotter INVENTORY, TreePlotter JOBS

Q. What level of support does CityWorks offer?

CityWorks offers the following support options:

Phone Support, Online Support