Innform

Learning management system (LMS) for hospitality businesses

About Innform

Innform is a cloud-based learning management system (LMS) designed to assist hospitality businesses with course authoring and staff training. Key features include compliance management, course delivery, performance metrics, custom branding, collaboration, and reporting capabilities.

The Innform platform enables administrators to create customizable video courses in multiple languages, helping educate staff on skills such as cocktail-making, customer service, housekeeping, body language, and more. Its course authoring tool comes with a drag-and-drop interface, allowing learning teams to merge text, images, and videos to create content, as well as import data from external sources. Administrators can also assign specific courses and quizzes to different categories of employees.

Innform includes a performance dashboard, which lets managers visualize data from different regions and departments, monitor the progress of individual team members, identify skill gaps in the workforce, and track team engagement with learning content. Additionally, experienced employees can be nominated as mentors and connected with trainees to promote collaboration and knowledge transfer.

Pricing starting from:

£2,00/month

  • Free Trial
  • Free
  • Subscription

Devices

Business size

S M L

Markets

United States, Canada, China, Japan, Germany, Brazil, Mexico

Supported Languages

English

Pricing starting from:

£2,00/month

  • Free Trial
  • Free
  • Subscription

Images

Innform course dashboard
Innform course creation dashboard
Innform performance tracking
Innform course assignment tool
Innform employee learning dashboard
View 6 more
Innform video
Innform screenshot: Innform course dashboard Innform screenshot: Innform course creation dashboard Innform screenshot: Innform performance tracking Innform screenshot: Innform course assignment tool Innform screenshot: Innform employee learning dashboard

Features

Total features of Innform: 29

  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Asynchronous Learning
  • Blended Learning
  • Certificate Management
  • Certification Management
  • Compliance Management
  • Course Authoring
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Gamification
  • Learning Management
  • Multi-Language
  • Multimedia Support
  • Performance Metrics
  • Performance Reports
  • Progress Reports
  • Progress Tracking
  • Question Library
  • Reporting & Statistics
  • SCORM Compliance
  • Skills Assessment
  • Status Reporting
  • Text to Speech
  • Training Management
  • Video Management

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Eurekos

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Reviews

Overall rating

4,5 /5
(4)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 4
Eva U.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great easy to use e-learning platform for hospitality!

Reviewed on 2019/10/03

A great tool specialized in e-learning for hospitality. This replaced all our dropbox files &...

A great tool specialized in e-learning for hospitality. This replaced all our dropbox files & papers in the restaurants.

Pros

- Easy to use
- Ability to create your own content
- Great way to control if employees followed the manuals and procedures

Cons

- Not yet able to create folders in the back end to make a split between FOH - BOH procedures
- More letter types & sizes while creating own content
- More ready-made learning courses on fast-casual

Response from Innform

Hey Eva, Thanks so much for taking the time to review Innform! It's great to read that you're getting a lot of value from the tool :)

It's indeed the case that we haven't yet implemented folders to help you organise custom content. This is in currently being developed and will be released soon! Thanks so much for the rest of the suggestions we're releasing 100 readymade video courses by the end of 2019, however we noted your request on 'fast-casual' topics.

To leave more feedback and requests, do reach out of us from the Innform help section.

Best,
Michael

Michael D.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Experience combined with exceptional Product Value

Reviewed on 2019/11/07

Learning and development is a challenge for the hospitality industry – people come and go at a high...

Learning and development is a challenge for the hospitality industry – people come and go at a high rate, they speak different languages and many of the mare working in the industry for the first time. It takes time and energy to train new recruits around important skills like customer service and management. We needed a tool that can provide great LMS features but also a library of courses that we could simply 'turn on' and assign to our employees from day 1. This is possible with Innform, and they release new courses every week which is helpful to us and exciting for our learners!

Pros

We are able to organise our company by the different properties we manage, and the different groups within each property. We're able to assign an admin to each group and then overlook the whole operation with a brids eye view. It's wonderful to finally be able to do that with thousands of employees. Innform works great on all devices and the company is really quick to support us and return our calls.

Cons

Not many complaints – although it would be great if our employees can do their learning offline.

Response from Innform

Thank you for this review Michael! We're delighted to see you've been having such a positive experience with Innform.

We noted your feedback regarding the possibility of offline learning. This has been added to our list of considerations for 2020 we value these contributions and are always happy to hear ideas on how we can further improve our product.

Thank you,
Michael, Co-founder

Charlotte P.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Innform LMS

Reviewed on 2021/03/01

Overall, really impressed with the software and the customer service team, who have always been...

Overall, really impressed with the software and the customer service team, who have always been really helpful and patient when I am having technical issues (I am not a technical person so this is much appreciated). The price is good and I can see this software being so helpful for training new staff as the business expands and opens new cafes.

Pros

The software is really simple and easy to use from both an admin and staff POV. It is really easy to create content, embed pictures/documents/videos, and track user completion. Staff are able to easily complete courses and they enjoy the quizzes. It makes staff training much simpler and easier, and reduces the need for lots of texts to group chats, buts of paper floating about in folders, and reduces mixed messaging to staff.

Cons

The only con is that it tends to glitch quite a lot. There are often glitches when I am creating content- just little things like a photo disappears when I try to move it, or occasionally content I have made will just delete itself. This doesn't happen often enough to stop me thinking the software is great, but it is a little annoying every now and then.
Staff also experience glitches occasionally, the most common complaint being that they have completed a training but the course hasn't switched from 'assigned' to 'completed', even when they have been through it a few times.

Response from Innform

Thank you very much for this review, Charlotte! We are very pleased to hear that you and your learners find Innform simple to use this is one of our key objectives!

I am sorry to hear that you've experienced some glitches. Innform is an evolving product therefore improvements are being implemented on a weekly basis. Your feedback is of great help for us, so we will take extra care on this point.

The Innform support team will be in touch to look into these issues for you.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Modern LMS, very user friendly, great support team and cost effective.

Reviewed on 2020/10/19

Pros

The software is very user friendly and very cost effective. Very easy to make your courses look engaging and easy to integrate videos, pictures and quizzes within courses.

Cons

Lacks basic functionalities such as GIF integration within the module creations. Additionally, the receptiveness of the website is sometimes lagging or non responsive.

Response from Innform

Thank you very much for this review! :) We're delighted to hear that you find Innform easy to use. We take special care in refining the tool week on week with new feature updates and improvements to the user experience. Our team has taken note of the functionalities that you feel are lacking in the product and these are now added to our list of considerations! Thanks again and I hope that you keep enjoying Innform :)

Innform FAQs

Below are some frequently asked questions for Innform.

Innform offers the following pricing plans:

  • Starting from: £2,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Innform offers a 'Basic' version free of cost, which allows users to create one training course. Its 'Essential' version costs £2/person/month if billed monthly, or £1.80/person/month if billed annually, and comes with full access to ready-made courses. The 'Pro' version costs £5/person/month if billed monthly, or £4.50/person/month if billed annually, and includes multilingual training and advanced reporting. Large companies can request pricing information for the “Enterprise” version, which offers a full suite of features such as single sign-on (SSO) and free access to compliance courses.

Innform offers the following features:

  • Asynchronous Learning
  • Blended Learning
  • Certification Management
  • Gamification
  • SCORM Compliance
  • eCommerce

Innform has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Innform supports the following languages:

English

We do not have any information about what devices Innform supports

Innform integrates with the following applications:

Dropbox Business, Google Drive, LinkedIn, Slack, Yammer

Innform offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

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