RESMARK

Reservation and booking management for tour operators

4,8 /5 (31 reviews) Write a Review!

RESMARK Overview

What is RESMARK?

RESMARK is a robust reservation management solution that assists activity, event, and tour managers with bookings and reservations. Key features include integrated digital waivers, automated emails, CRM, distribution management, marketing, custom forms, lead generation, and reporting.

RESMARK enables administrators to collect leads from multiple channels using custom forms, import leads into the database, and run customizable follow-up email campaigns at scheduled intervals. It allows managers to create date-based products, define per-unit availability, and modify rosters. Plus, team members can set ticket prices for various price tiers, create price categories for multiple sales channels, and define payment settings per tour.

RESMARK allows businesses to create a custom website to sell multiple tours, and brands can add logos, business information, images, and color themes to the site. Tour managers can create pre-tour policy forms and collect acknowledgements and acceptances from customers. RESMARK can manage bookings for travel agents, hotels, cruise ships, activity desks, regional travel websites, and destination marketing companies.

RESMARK Overview

Pricing

Starting from
US$95,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.​

As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver.

Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.


RESMARK Features

Devices
Business size
S M L
Markets
United States, Canada, Mexico
Supported Languages
English

Media

RESMARK works on all devices.
RESMARK product grid view.
RESMARK automated emails dashboard.
RESMARK sales analytics
RESMARK order activity tracking
RESMARK activity booking dashboard
RESMARK admin dashboard
RESMARK questionnaire creation
RESMARK payment processing
RESMARK video RESMARK screenshot: RESMARK works on all devices. RESMARK screenshot: RESMARK product grid view. RESMARK screenshot: RESMARK automated emails dashboard. RESMARK screenshot: RESMARK sales analytics RESMARK screenshot: RESMARK order activity tracking RESMARK screenshot: RESMARK activity booking dashboard RESMARK screenshot: RESMARK admin dashboard RESMARK screenshot: RESMARK questionnaire creation RESMARK screenshot: RESMARK payment processing

RESMARK Reviews

RESMARK Reviews

Overall rating
4,8
/
5
Excellent
27

Very good
3

Average
0

Poor
1

Terrible
0

Value for Money
3,3
Features
4
Ease of Use
4,5
Customer Support
5
97% recommended this app
Kenneth long L.

The most functional reservations software you will find

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.


Lisa T.

Resmark


Christine W.

3 Years Using Resmark

Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier.

Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping.

Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks.

Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities.

Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items.

You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site.

Overall, great system and looking forward to new features.


Jesse D.

Resmark Rocks!

Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made.

I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back.

There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently.

Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)


Erik S.

Resmark has made a world of difference for our small company!

We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us.
Resmark literally acts as another administrative assistant, only this "employee" rarely makes any mistakes and works around the clock!
At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there. However, the value of Resmark is outstanding. No other system that we tested came close to being as robust as Resmark, and we see the system paying for itself already (only halfway into our season).

I also feel the need to talk about the customer support that Resmark offers. I am blown away by how easy they are to reach, and how helpful they are. There is a bit of a learning curve to figuring out how to set things up (at least for techno-challenged people like me), but the friendly folks at Resmark have been an invaluable resource. Their knowledge of the system is comprehensive, and they are incredibly quick to fix any problems that arise.

i can recommend Resmark without reservation. It has made our company more efficient and effective, and it has taken a huge administrative load off of our backs.


Kenneth long L.
Industry: Recreational Facilities & Services
Company size: 51-200 Employees

The most functional reservations software you will find

Used Daily for 2+ years
Reviewed on 2017/02/10
Review Source: Capterra

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros

Ease of use, constant upgrades and development, great customer support

Cons

comparatively expensive

Response from RESMARK Systems

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lisa T.
Industry: Recreational Facilities & Services
Company size: 51-200 Employees

Resmark

Used Daily for 2+ years
Reviewed on 2019/06/17
Review Source: Capterra

Pros

The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Cons

Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Response from RESMARK Systems

Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Christine W.

3 Years Using Resmark

Reviewed on 2014/07/24
Review Source: Capterra

Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier.

Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping.

Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks.

Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities.

Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items.

You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site.

Overall, great system and looking forward to new features.

Jesse D.

Resmark Rocks!

Reviewed on 2014/07/23
Review Source: Capterra

Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made.

I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back.

There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently.

Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)

Rating breakdown

Ease of Use
Customer Support

Erik S.

Resmark has made a world of difference for our small company!

Reviewed on 2014/07/22
Review Source: Capterra

We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us.
Resmark literally acts as another administrative assistant, only this "employee" rarely makes any mistakes and works around the clock!
At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there. However, the value of Resmark is outstanding. No other system that we tested came close to being as robust as Resmark, and we see the system paying for itself already (only halfway into our season).

I also feel the need to talk about the customer support that Resmark offers. I am blown away by how easy they are to reach, and how helpful they are. There is a bit of a learning curve to figuring out how to set things up (at least for techno-challenged people like me), but the friendly folks at Resmark have been an invaluable resource. Their knowledge of the system is comprehensive, and they are incredibly quick to fix any problems that arise.

i can recommend Resmark without reservation. It has made our company more efficient and effective, and it has taken a huge administrative load off of our backs.

Rating breakdown

Ease of Use
Customer Support

User recommendation
7,7/10
Based on 31 user ratings
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RESMARK Pricing

RESMARK Pricing

Starting from
US$95,00/month
Free Trial
Free
Subscription
Value for money

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.​

As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver.

Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.​

As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver.

Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.

Value for Money
3,3/5
Based on 31 user ratings
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RESMARK Features

RESMARK Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4/5
Based on 31 user ratings
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Categories

Additional information for RESMARK

Additional information for RESMARK

Key features of RESMARK

  • Customer Service Integration
  • Marketing Management
  • Online Payment Processing
  • Reservations Management
  • Resource Management
  • Vendor Management
  • Website Integration

Benefits

• Gather valuable data for each participant with fully integrated digital waivers from WaiverSign.
• Create stronger brand loyalty and a better user experience by sending automated emails before and after the launch date
• Sell more activities and grow your business by connecting with other suppliers and resellers.
• Understand your business with robust, customizable reports.
• Receive top-notched support from a US-based customer support team.

RESMARK FAQs

RESMARK FAQs

Below are some frequently asked questions for RESMARK.

Q. What type of pricing plans does RESMARK offer?

RESMARK offers the following pricing plans:

Starting from: US$95,00/month

Pricing model: Free, Subscription

Free Trial: Available

Resmark pricing is super simple. No booking limits, no user limits, no choosing which features will be best for you. With our pricing packages, you get access to everything Resmark. You'll also get unlimited access to our support team to ensure your success. A small 2%-3.5% transaction fee (depending on the package) will be passed on to the customer with each transaction. If you prefer, this can be absorbed and paid by you directly.​ As a bonus, you'll also get our built-in digital waiver program, WaiverSign, which includes 100 signed waivers every month and only $0.10 for each additional signed waiver. Businesses processing over $3 million per year can request custom pricing for the “Enterprise” version.

Q. What are the main features of RESMARK?

RESMARK offers the following features:

  • Customer Service Integration
  • Marketing Management
  • Online Payment Processing
  • Reservations Management
  • Resource Management
  • Vendor Management
  • Website Integration

Q. Who are the typical users of RESMARK?

RESMARK has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does RESMARK support?

RESMARK supports the following languages:

English

Q. What type of pricing plans does RESMARK offer?

RESMARK has the following pricing plans:

Free, Subscription

Q. Does RESMARK support mobile devices?

We do not have any information about what devices RESMARK supports

Q. What other apps does RESMARK integrate with?

RESMARK integrates with the following applications:

Google Analytics

Q. What level of support does RESMARK offer?

RESMARK offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base