ThermoGrid

Business Management software for field service companies

About ThermoGrid

ThermoGrid is a cloud-based contractor management software solution designed for Field Service, HVAC-R, Plumbing, and Electrical companies that consolidates the full business cycle with features such as Scheduling & Dispatching, Inventory Management, Payroll, Invoicing, Marketing and more.

The system comes with smart dispatching, which automatically suggests Users to specific Jobs based on their role, skills, location, performance, and any scheduling conflicts to generate a positive client experience and generate the most revenue for your business. In addition, contractors can control bookings through a calendar interface that tracks leads all the way through the sales process and reports visual data with conversion rates and total bookings in a set time period.

ThermoGrid comes with GPS capabilities that can track employees' locations through the mobile app and monitors interactions with customers. The solution also provides a client database which stores information such as previous requests, contact information, uploaded job photos, and payment information. This database allows field service companies to manage their employees and gauge their performance based on Key Performance Indicators (KPIs)


Images

ThermoGrid Software - Easy Click and Drag Dispatching
ThermoGrid Software - Professional Invoice presentation
ThermoGrid Software - attach photos on estimates and invoices
ThermoGrid Software - Item/Task Templates and Descriptions
ThermoGrid Software - Custom Workflows to meet your needs
View 6 more
ThermoGrid video
ThermoGrid Software - Easy Click and Drag Dispatching
ThermoGrid Software - Professional Invoice presentation
ThermoGrid Software - attach photos on estimates and invoices
ThermoGrid Software - Item/Task Templates and Descriptions
ThermoGrid Software - Custom Workflows to meet your needs

Not sure about ThermoGrid? Compare with a popular alternative

ThermoGrid

4,4 (76)
VS.
Highly reviewed

Starting Price

US$110,00
month
US$100,00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

105
109

Integrations

2
10

Ease of Use

4,2 (76)
4,2 (299)

Value for Money

4,5 (76)
4,0 (299)

Customer Service

4,5 (76)
4,4 (299)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,4 /5
(76)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,2/5
Customer Support
4,5/5

Already have ThermoGrid?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 76
Tim
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

HVAC paperless.

Reviewed on 2020/07/28

Like it for being able to have history available of calls, from the past.

Like it for being able to have history available of calls, from the past.

Pros

Takes awhile to find out all the benefits it has to offer.

Cons

Switching back and forth to complete processes. Remembering to hit save on some pages and not others.

Response from ECI Software Solutions

Tim, thank you for the positive review!

Just so you know we only have one area in TG you have to click save and it is the checklist for custom job docs. The reason for this is because if we saved between each click on the checklist it would slow it down on how quickly you could fill out the checklist.

All the other data will save automatically without clicking a save button.

You are correct there are many benefits in TG and you are all doing a great job of getting them implemented.

Faxin
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Needs improvement

Reviewed on 2022/08/24

Overall I will give this software a 6/10. It is a great product but there needs to be a major...

Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use

Pros

The product is really easy to learn to use

Cons

The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers

Response from ECI Software Solutions

Hello,

Thank you for sharing your thoughts on ThermoGrid.

We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness.

However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page.

Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features.

Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you.

Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success.

Best regards,

ThermoGrid Team

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Im sure it works well for the guy that designed it

Reviewed on 2018/09/12

I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video"...

I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment.

Pros

It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too.

Cons

It was incomplete in capability and very difficult to adjust at the job site.

Response from ECI Software Solutions

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.

I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.

All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.

We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.

David
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

TG Review

Reviewed on 2023/05/25

Thermogrid has brought organization to our business.

Thermogrid has brought organization to our business.

Pros

Scheduling and tracking capabilities. Generates gross margin.

Cons

Complexity. Technicians have a hard time using it with mobile devices.

Response from ECI Software Solutions

Hello,

Thank you for your review of ThermoGrid.

We're pleased to hear that you find value in our scheduling and tracking capabilities, as well as the generation of gross margin data.

We provide the option for browser navigation as well as an Android or Apple App. We understand that software complexity can sometimes be a challenge and are actively working on enhancing user experience and making the interface more user-friendly, particularly for technicians using mobile devices.

It's gratifying to learn that ThermoGrid has brought organization to your business. Our aim is to provide tools that streamline operations and contribute to your success.

Thank you for choosing ThermoGrid and for sharing your feedback. If you have any further insights or needs, please feel free to reach out. We're here to support you.

Best regards,

ThermoGrid Team

Nathan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

TG Review

Reviewed on 2020/07/29

It has been a huge help for us for getting a better handle on the business. Things such as tracking...

It has been a huge help for us for getting a better handle on the business. Things such as tracking numbers, KPI's, club memberships, and much more are so much more accurate and easier now with ThermoGrid!

Pros

The system is easy to use and covers all areas of your business.

Cons

There really ins't anything that we dislike about the product or their services. If/when we have an issue, they are great about resolving it right away!

Response from ECI Software Solutions

Thank you Nathan for the positive review! We love working with your team and will continue to provide you with great service and a great platform.

Showing 5 reviews of 76 Read all reviews

ThermoGrid FAQs

Below are some frequently asked questions for ThermoGrid.

ThermoGrid offers the following pricing plans:

  • Starting from: US$110,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Please contact ThermoGRID directly for pricing details.

ThermoGrid has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ThermoGrid supports the following languages:

English, Spanish

ThermoGrid supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ThermoGrid integrates with the following applications:

QuickBooks Online, QuickBooks Online Advanced

ThermoGrid offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ThermoGrid.