Lola

Corporate travel booking and management

4,9 /5 (61 reviews) Write a Review!

Lola Overview

What is Lola?

Lola is a cloud-based travel management solution for corporate travel that offers tools for flight and accommodation booking, travel policy management, automatic expense tracking, and spend reporting. It allows businesses to plan, book, manage, and analyze travel plans for employees, and integrate with third party booking platforms and expense tracking and reporting solutions including Abacus, Certify, Expensify, SAP Concur, and more.

With Lola, businesses can book corporate travel using the mobile app, which offers an extensive inventory of flights, hotels, cars, and trips for employees and managers to book directly within the platform. Employees are able to save their preferences, such as favorite airlines and hotels, ongoing loyalty programs, and preferred payment options, so that future searches are filtered accordingly. Employers are able to add their custom travel policies and pricing caps into the Lola app so that they are notified when an employee books travel that does not align with policies.

The reporting tools within Lola provide businesses with insight into important metrics such as travel spend by team, travel spend by individual, future spend forecasts, budgets, and more. Travel expenses are input automatically when bookings are made and integration with third party expense platforms and corporate credit cards ensures that spending can be tracked in real time.

Lola Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
Subscription
Value for money

Lola pricing model has three different tiers. The Starter plan costs $125 / month (or $1,500 / year) for businesses with up to 50 employees and costs $25 / year for each additional employee. The Essential plan starts at $400 / month (or $4,800 / year) for businesses with up to 200 employees and costs $22 / year for each additional employee. The Advanced plan costs $950 / month (or $11,400 / year) for businesses with up to 500 employees, and costs $20 / year for each additional employee.


Lola Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Lola spend dashboard
Lola employee tracking
Lola employee database
Lola policy input
Lola video Lola screenshot: Lola spend dashboard Lola screenshot: Lola employee tracking Lola screenshot: Lola employee database Lola screenshot: Lola policy input

Lola Reviews

Lola Reviews

Overall rating
4,9
/
5
Excellent
53

Very good
8

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,6
Ease of Use
4,9
Customer Support
5
100% recommended this app
Heather B.

Super Easy to Use, Best Customer Service Ever

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!


Laura B.

Lola makes booking travel easy!

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!


Josh W.

Good product and value


Lucy W.

Their support is top notch!

It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!


Chad B.

Customer Service is Key when traveling

I travel a lot for my business and We started using Lola on Jan 1st. Lets just say they blow every travel agency out of the water. Their customer service is amazing. No matter time of day or night week days or weekends they are amazing.

One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight the next morning. When I told them I could not they told me I did not have a choice. Since I am a bigger person and cannot fit in the seat with the arms down they told me I was not getting on the flight. I called Lola to see what we could do. I had to be at a customer site the next morning at 7:00 am and the flight did not get in until 8:30 am and was an hour drive to the customer. So I had to go that night. Keep in mind this was on St. Patty's day.

Lola went out of their way to get me on a flight. Since there was not another option they purchased me a first class ticket on their dime, and because of that allowed me to get to my customer on time.

Customer service at its best when they do anything to help you out.


Heather B.
Industry: Music
Company size: 51-200 Employees

Super Easy to Use, Best Customer Service Ever

Used Daily for 6-12 months
Reviewed on 2020/03/11
Review Source: Capterra

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!

Pros

The customer service. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. The reporting and the maps of where everyone is at any given time is absolutely wonderful as it enables us to know if we have any employees in a specific area should I crisis occur. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

Cons

Occasionally some airlines are cheaper when directly booked from their website. Sometimes the website is a little slow when searching. I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Laura B.
Industry: Media Production
Company size: 201-500 Employees

Lola makes booking travel easy!

Used Daily for 6-12 months
Reviewed on 2019/05/24
Review Source: Capterra

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!

Pros

I like that the software is user friendly and you dont have to be super tech saavy to navigate it! The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF. They answer in a timely fashion and are able to help solve any last minute issues or unforseen events with ease and grace. They make my job a lot easier and less stressful for travel - it is so appreciated!!

Cons

Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. I am unsure of how this new addition will work with our corporate accounts set up with direct billing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Josh W.
Industry: Accounting
Company size: 51-200 Employees

Good product and value

Used Monthly for 1-5 months
Reviewed on 2019/06/12
Review Source: Capterra

Pros

The app makes it simple and easy to book and organize travel for teams

Cons

When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Lucy W.
Industry: Internet
Company size: 201-500 Employees

Their support is top notch!

Used Other for 1+ year
Reviewed on 2019/06/07
Review Source: Capterra

It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!

Pros

Their support is awesome, and it was great to have someone to turn to when flights got delayed. Sadly, they couldn’t help me with checking in (I would’ve done it myself anyway) or booking me on a new flight when I missed my connection because of the weird relationship between British Airways and American Airlines. But the woman on support tried her best and was super helpful telling me where I needed to go to rebook and which flights had availability. She gave me the info I needed to rebook on a flight that was only a few hours away instead of 12 hours away.

Cons

I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. I had to log in to the AA website to retrieve my booking ref.
I also find the search a little buggy sometimes and I'd love to have access to the iPhone app from the UK.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chad B.
Industry: Computer Software
Company size: 51-200 Employees

Customer Service is Key when traveling

Used Monthly for 6-12 months
Reviewed on 2019/04/02
Review Source: Capterra

I travel a lot for my business and We started using Lola on Jan 1st. Lets just say they blow every travel agency out of the water. Their customer service is amazing. No matter time of day or night week days or weekends they are amazing.

One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight the next morning. When I told them I could not they told me I did not have a choice. Since I am a bigger person and cannot fit in the seat with the arms down they told me I was not getting on the flight. I called Lola to see what we could do. I had to be at a customer site the next morning at 7:00 am and the flight did not get in until 8:30 am and was an hour drive to the customer. So I had to go that night. Keep in mind this was on St. Patty's day.

Lola went out of their way to get me on a flight. Since there was not another option they purchased me a first class ticket on their dime, and because of that allowed me to get to my customer on time.

Customer service at its best when they do anything to help you out.

Pros

Easy of use, very easy to book, chat for customer service, customer service as a whole is amazing.

Cons

Nothing, I have not found one thing I did not like about this software or this company

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 61 user ratings
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Lola Pricing

Lola Pricing

Starting from
US$125,00/month
Free Trial
Subscription
Value for money

Lola pricing model has three different tiers. The Starter plan costs $125 / month (or $1,500 / year) for businesses with up to 50 employees and costs $25 / year for each additional employee. The Essential plan starts at $400 / month (or $4,800 / year) for businesses with up to 200 employees and costs $22 / year for each additional employee. The Advanced plan costs $950 / month (or $11,400 / year) for businesses with up to 500 employees, and costs $20 / year for each additional employee.

Lola pricing model has three different tiers. The Starter plan costs $125 / month (or $1,500 / year) for businesses with up to 50 employees and costs $25 / year for each additional employee. The Essential plan starts at $400 / month (or $4,800 / year) for businesses with up to 200 employees and costs $22 / year for each additional employee. The Advanced plan costs $950 / month (or $11,400 / year) for businesses with up to 500 employees, and costs $20 / year for each additional employee.

Value for Money
4,9/5
Based on 61 user ratings
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Lola Features

Lola Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,6/5
Based on 61 user ratings
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Categories

Additional information for Lola

Additional information for Lola

Key features of Lola

  • Mobile Access
  • Policy Management
  • Reminders

Lola FAQs

Lola FAQs

Below are some frequently asked questions for Lola.

Q. What type of pricing plans does Lola offer?

Lola offers the following pricing plans:

Starting from: US$125,00/month

Pricing model: Subscription

Free Trial: Not Available

Lola pricing model has three different tiers. The Starter plan costs $125 / month (or $1,500 / year) for businesses with up to 50 employees and costs $25 / year for each additional employee. The Essential plan starts at $400 / month (or $4,800 / year) for businesses with up to 200 employees and costs $22 / year for each additional employee. The Advanced plan costs $950 / month (or $11,400 / year) for businesses with up to 500 employees, and costs $20 / year for each additional employee.

Q. What are the main features of Lola?

Lola offers the following features:

  • Mobile Access
  • Policy Management
  • Reminders

Q. Who are the typical users of Lola?

Lola has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Lola support?

Lola supports the following languages:

English

Q. What type of pricing plans does Lola offer?

Lola has the following pricing plans:

Subscription

Q. Does Lola support mobile devices?

Lola supports the following devices:

Android, iPhone, iPad

Q. What other apps does Lola integrate with?

Lola integrates with the following applications:

Abacus, Blissfully, Certify Expense, Chrome River EXPENSE, Expensify, Expensify, Fyle, Nexonia Expenses, SAP Concur

Q. What level of support does Lola offer?

Lola offers the following support options:

Phone Support, Online Support