Hospitable.com

4.8 (134)
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The automation tool helping hosts win back their time

About Hospitable.com

Hospitable gifts short-term rental hosts their valuable time back. Founded in 2016, Hospitable’s tools allow hosts to automate the most time-consuming hosting elements.

Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings.

Hospitable Direct allows hosts to build their own direct booking website with guest vetting, $5M damage protection, and payment processing built-in.

Hospitable Direct integrates with Google Vacation Rentals. That means you can create your direct booking website with Hospitable Direct, and your property will get listed on Google Vacation Rentals. You will get bookings with zero investment in promotion and without paying high third-party fees.


Key benefits of Hospitable.com

Smart messages:
- 50+ shortcodes for messages personalization
- Support of 29 languages
- One window for all messages across supported platforms
- Keeping the conversation history with returning guests
- Automatically responds to early check-in and late check-out requests based on availability
- Automatically upsells extended stay based on availability
- Automates reviews to guests and reminds guests to leave their review
- Integration with Mailchimp
- Adjusts communication for last-minute bookings: sends all info in one message instead of multiple messages: thank you, house rules, have a safe trip, etc.
- Responds to guests immediately or allows you to check and adjust the message before sending

Channel manager:
- Instant calendar and pricing synchronization across platforms: no more double-bookings
- Pricing updates made in the Hospitable calendar are sent to all connected listings
- Integration with pricing tools
- After receiving a direct booking, block the availability on all platforms in three clicks
- Metrics export with key data on bookings, revenue, team’s tasks

Team collaboration:
- Your cleaning team will receive an automated task to arrange the cleaning of your properties based on the booking schedule. Works for last-minute bookings and tight changeovers.
- Your cleaners are not obliged to use Hospitable. You can set up the notifications via SMS, email, and iCal integration.
- Set up different roles for people within your organization: create Hospitable accounts and allow access only to the information they need.


Images

Hospitable.com Software - Hospitable dashboard
Hospitable.com Software - Hospitable conversation details
Hospitable.com Software - Hospitable calendar
Hospitable.com Software - Hospitable guest experience dashboard
Hospitable.com Software - Hospitable settings section
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Hospitable.com Software - Hospitable dashboard
Hospitable.com Software - Hospitable conversation details
Hospitable.com Software - Hospitable calendar
Hospitable.com Software - Hospitable guest experience dashboard
Hospitable.com Software - Hospitable settings section

Not sure about Hospitable.com? Compare with a popular alternative

Hospitable.com

4.8 (134)
VS.
Highly reviewed

Starting Price

US$29.00
month
€0.00
month

Pricing Options

Free version
Free trial
Free version
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Features

44
93

Integrations

13
16

Ease of Use

4.7 (134)
4.5 (186)

Value for Money

4.7 (134)
4.5 (186)

Customer Service

4.7 (134)
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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(134)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

Already have Hospitable.com?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 134
John
John
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart BnB saves me hours per week managing vacation rentals!

Reviewed on 2019/08/28

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less...

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.

Pros

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Cons

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Alternatives Considered

Guesty

Reasons for Switching to Hospitable.com

Features, price, and customer service.

Response from Hospitable.com

Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come!

Andonis
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good enough for basic needs of running a hospitality business/es

Reviewed on 2022/09/06

Good enough to, maybe, one day go back to it if they improved their product with at least a full...

Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.

Pros

Straight-forward (especially if you're already experienced with other similar products).
It took half hour to have my first property up and running!
Support is good enough (at times it can be better)!

Cons

Lack of booking engine integration,
Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

Kent
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decent, functional application, but quite expensive for what you get

Reviewed on 2021/03/10

This was a well-designed application and does what it says it does.

Only issue I had was the...

This was a well-designed application and does what it says it does.

Only issue I had was the scheduling of a 'bad review'. I had it all ready to go, but it failed to submit to Airbnb for some reason. I asked their support team for assistance, but it was already too late. Whilst the support team were friendly, they never followed up with why the issue occurred, nor did they offer any compensation for the failure of their app.

I find the cost very high for the features you get. There are other software apps that do everything Smartbnb does and more, for half the price.

Pros

Beautiful design, lovely to look at and good functionality.
Friendly and helpful support staff.
Does what it says it does (with one exception as detailed below)

Cons

* The cost is quite high for the available features.
* No ability to have direct booking customers and take bookings. It's literally just a messaging platform.

Tim
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplifies short term rental management

Reviewed on 2020/05/04

The biggest thing by far is the automated email platform. It's highly customisable, and after a...

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros

Automated email system
The calendar showing bookings across both AirBnB & HomeAway platforms
Integrated messaging
An indication at the bottom of the window showing likelihood of winning booking

Cons

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Alternatives Considered

Guesty Lite and iGMS

Reasons for Choosing Hospitable.com

I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more.

Switched From

iGMS

Reasons for Switching to Hospitable.com

YourPorter was too slow & clunky iGMS was a combination of features & price
Manos
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unbelievable software for Short Term Rentals

Reviewed on 2019/10/28

We have seen an improved ranking and overall experience from our customers has improved. Fast...

We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us.

Pros

It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Cons

Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Alternatives Considered

Cloudbeds, Smoobu, iGMS and Guesty

Reasons for Choosing Hospitable.com

ImtelliIntelligence in automated messaging.

Switched From

Guesty Lite

Reasons for Switching to Hospitable.com

Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright!

Response from Hospitable.com

Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!

Showing 5 reviews of 134 Read all reviews

Hospitable.com FAQs

Below are some frequently asked questions for Hospitable.com.

Hospitable.com offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Hospitable's pricing is based on the number of active listings, starting from $40 per month for two listings. The price per listing decreases the more listings a user has. Users only pay for listings that receive bookings on each given billing month. View the Hospitable website, or contact Hospitable for more details.

Hospitable.com has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Hospitable.com supports the following languages:

English

Hospitable.com supports the following devices:

Android (Mobile), iPhone (Mobile)

Hospitable.com integrates with the following applications:

August, Autohost, DACK, DPGO, Mailchimp, PriceLabs, Rategenie, RemoteLock, ResortCleaning, StayFi, Turno, Vrbo, Wheelhouse

Hospitable.com offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Hospitable.com.