Ricochet360

About Ricochet360
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.
Key benefits of Ricochet360
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Reviews
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- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Robust Software with a learning curve
Reviewed on 2020/06/09
Overall, Ricochet is the top of it's class compared to other dialers.
Overall, Ricochet is the top of it's class compared to other dialers.
Pros
Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.
Cons
There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[sensitive content hidden] is AMAZING!!
Reviewed on 2024/02/12
[sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content...
[sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content hidden] and love the company and system
Pros
Love everything about the system. No complaints
Cons
It needs to be more streamlined for my service team to use the system.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ricochet 360 review
Reviewed on 2022/05/20
We no longer use this service. we were using it in a mortgage call center to manage leads and auto...
We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.
Pros
Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.
Cons
Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would recommend
Reviewed on 2023/07/17
System has lots of features. Takes awhile to learn them but I really like the system right now for...
System has lots of features. Takes awhile to learn them but I really like the system right now for managing the office.
Pros
It helps my employees to not have to think as much about which lead to call. One lead comes in, its called, and then you move onto the next lead.
Cons
It is a little costly. I wish it was more affordable in the past. I would have tried it awhile ago.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Automation Tool
Reviewed on 2020/02/14
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a...
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.
Pros
Automates processes.
Easy to roll out.
Maximizes callers' efforts.
Cons
The software works perfectly. At this time everything is exceeding our expectations.
Ricochet360 FAQs
Below are some frequently asked questions for Ricochet360.Q. What type of pricing plans does Ricochet360 offer?
Ricochet360 offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Minimum of $500 monthly (4-5 seats)
Q. Who are the typical users of Ricochet360?
Ricochet360 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Ricochet360 support?
Ricochet360 supports the following languages:
English
Q. Does Ricochet360 support mobile devices?
Ricochet360 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ricochet360 integrate with?
Ricochet360 integrates with the following applications:
Constant Contact, Drupal, Google Sheets, Lead Manager, Lead Manager & CRM, LinkedIn for Business, Mailchimp, Meta for Business, Salesforce Marketing Cloud, SendGrid, Twitter/X, Velocify, WordPress, Zapier
Q. What level of support does Ricochet360 offer?
Ricochet360 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Ricochet360.
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