Ricochet360

4.8 (54)
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Customer relationship management and auto dialer solution

About Ricochet360

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.


Key benefits of Ricochet360

  • Cloud-based phone system offers quick setup and no additional hardware costs, ideal for growing businesses.
  • Lead management system captures leads in real-time and distributes to agents to maximize conversations.
  • Marketing automation workflows nurture leads with automated email and SMS campaigns.
  • Call intercept and skill-based routing optimize call center efficiency.
  • Spam Guru analyzes likelihood of calls being flagged as spam to maximize valid connections.

  • Images

    Ricochet360 Software - Ricochet360 activity dashboard
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    Ricochet360 Software - Ricochet360 admin dashboard
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    Ricochet360 Software - Ricochet360 activity dashboard
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    Ricochet360 Software - Ricochet360 sales reporting
    Ricochet360 Software - Ricochet360 prospect dialing tool

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    Reviews

    Overall rating

    4.8 /5
    (54)
    Value for Money
    4.7/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have Ricochet360?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 54
    Nik
    Nik
    Overall rating
    • Industry: Insurance
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Robust Software with a learning curve

    Reviewed on 2020/06/09

    Overall, Ricochet is the top of it's class compared to other dialers.

    Overall, Ricochet is the top of it's class compared to other dialers.

    Pros

    Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

    Cons

    There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

    derrek
    Overall rating
    • Industry: Insurance
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    [sensitive content hidden] is AMAZING!!

    Reviewed on 2024/02/12

    [sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content...

    [sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content hidden] and love the company and system

    Pros

    Love everything about the system. No complaints

    Cons

    It needs to be more streamlined for my service team to use the system.

    Verified Reviewer
    Overall rating
    • Industry: Banking
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Ricochet 360 review

    Reviewed on 2022/05/20

    We no longer use this service. we were using it in a mortgage call center to manage leads and auto...

    We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

    Pros

    Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

    Cons

    Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

    Don
    Overall rating
    • Industry: Insurance
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Would recommend

    Reviewed on 2023/07/17

    System has lots of features. Takes awhile to learn them but I really like the system right now for...

    System has lots of features. Takes awhile to learn them but I really like the system right now for managing the office.

    Pros

    It helps my employees to not have to think as much about which lead to call. One lead comes in, its called, and then you move onto the next lead.

    Cons

    It is a little costly. I wish it was more affordable in the past. I would have tried it awhile ago.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Automation Tool

    Reviewed on 2020/02/14

    Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a...

    Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

    Pros

    Automates processes.
    Easy to roll out.
    Maximizes callers' efforts.

    Cons

    The software works perfectly. At this time everything is exceeding our expectations.

    Showing 5 reviews of 54 Read all reviews

    Ricochet360 FAQs

    Below are some frequently asked questions for Ricochet360.

    Ricochet360 offers the following pricing plans:

    • Starting from: US$24.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Minimum of $500 monthly (4-5 seats)

    Ricochet360 has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Ricochet360 supports the following languages:

    English

    Ricochet360 supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Ricochet360 integrates with the following applications:

    Constant Contact, Drupal, Google Sheets, Lead Manager, Lead Manager & CRM, LinkedIn for Business, Mailchimp, Meta for Business, Salesforce Marketing Cloud, SendGrid, Twitter/X, Velocify, WordPress, Zapier

    Ricochet360 offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Ricochet360.