--- description: Learn how Ricochet360 can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ricochet360 Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Ricochet360](/software/127955/ricochet) # Ricochet360 Canonical: https://www.getapp.za.com/software/127955/ricochet Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/127955/ricochet?page=2) > Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Ricochet360 Cloud-based phone system offers quick setup and no additional hardware costs, ideal for growing businesses. Lead management system captures leads in real-time and distributes to agents to maximize conversations. Marketing automation workflows nurture leads with automated email and SMS campaigns. Call intercept and skill-based routing optimize call center efficiency. Spam Guru analyzes likelihood of calls being flagged as spam to maximize valid connections. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 82 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ricochet360 - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$24,00 - **Pricing model**: Per User - **Pricing Details**: Minimum of $500 monthly (4-5 seats) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Calendar/Reminder System - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (14 total) - Constant Contact - Drupal - Google Sheets - Lead Manager - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) - [Online CRM Software](https://www.getapp.za.com/directory/232/online-crm/software) - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Marketing Automation Software](https://www.getapp.za.com/directory/308/marketing-automation/software) - [Sales Force Automation Software](https://www.getapp.za.com/directory/338/sales-force-automation/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.za.com/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 2. [HubSpot CRM](https://www.getapp.za.com/software/102533/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Kylas Sales CRM](https://www.getapp.za.com/software/2052749/kylas) — 4.8/5 (573 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [Meritto](https://www.getapp.za.com/software/2056186/comprehensive-admission-suite) — 4.6/5 (616 reviews) ## Reviews ### "Great Telemarketing System" — 5.0/5 > **Verified Reviewer** | *17 November 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The automation has been great. We go online and it auto dials, texts and emails. > > **Cons**: There is nothing in particular that jumps out to me ----- ### "Ricochet CRM" — 5.0/5 > **Sally** | *26 January 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: One of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff. The producers no longer need to plan out the day and try to figure out the best prospects to follow up with as the system cadence dials the best lead for them at any given moment. It prevents quoted prospects from slipping through the cracks. > > **Cons**: It can be a complicated system when making changes. Fortunately, \[sensitive content hidden\] from \[sensitive content hidden\] are extremely helpful, intuitive and competent in implementing solutions and changes needed to make the system better fit our specific needs. > > It has been mostly positive and is constantly evolving. The only suggestion I would make is continued training for advanced system capabilities after working on the system for a few years. ----- ### "Great product" — 5.0/5 > **Gilberto** | *14 April 2025* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: very user friendly, \[sensitive content hidden\] did a great job at guiding me through it..... > > **Cons**: Don't have experience with it yet, . > > Nothing to report yet, . ----- ### "\[sensitive content hidden\] is AMAZING\!\!" — 5.0/5 > **derrek** | *12 February 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Love everything about the system. No complaints > > **Cons**: It needs to be more streamlined for my service team to use the system. > > \[sensitive content hidden\] is AMAZING\!\! \[sensitive content hidden\] is a great \[sensitive content hidden\] and love the company and system ----- ### "Great Support\!" — 5.0/5 > **Christopher** | *10 February 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Really listens and builds the system towards your needs. > > **Cons**: Was difficult at first to train staff, but once you get the rhythm it is smooth. > > Great System to Scale\! ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/127955/ricochet?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/127955/ricochet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data