Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

5 /5 (22 reviews) Write a Review!

Ricochet360 Overview

What is Ricochet360?

Ricochet360 is the All-in-One Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Ricochet360 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Ricochet360 Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Ricochet360 activity dashboard
Ricochet360 contact details
Ricochet360 admin dashboard
Ricochet360 sales reporting
Ricochet360 prospect dialing tool
Ricochet360 video Ricochet360 screenshot: Ricochet360 activity dashboard Ricochet360 screenshot: Ricochet360 contact details Ricochet360 screenshot: Ricochet360 admin dashboard Ricochet360 screenshot: Ricochet360 sales reporting Ricochet360 screenshot: Ricochet360 prospect dialing tool

Ricochet360 Reviews

Ricochet360 Reviews

Overall rating
5
/
5
Excellent
21

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,9
Ease of Use
4,8
Customer Support
5
100% recommended this app
Nik K.

Robust Software with a learning curve

Overall, Ricochet is the top of it's class compared to other dialers.


Verified Reviewer

Best Automation Tool

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.


Jason K.

Good Lead Management system for the MOney


Verified Reviewer

Great Telemarketing System


Marshawna J.

Great product

My overall experience with ricochet has been great.


Nik K.
Industry: Insurance
Company size: 2-10 Employees

Robust Software with a learning curve

Used Daily for 1-5 months
Reviewed on 2020/06/09
Review Source: Capterra

Overall, Ricochet is the top of it's class compared to other dialers.

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 11-50 Employees

Best Automation Tool

Used Daily for 1-5 months
Reviewed on 2020/02/14
Review Source: Capterra

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros

Automates processes.
Easy to roll out.
Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jason K.
Industry: Insurance
Company size: 11-50 Employees

Good Lead Management system for the MOney

Used Daily for 1-5 months
Reviewed on 2019/01/20
Review Source: Capterra

Pros

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons

A bit challenging to set up initially, integration of prior lead data did not go as expected.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Insurance
Company size: 2-10 Employees

Great Telemarketing System

Used Daily for 1-5 months
Reviewed on 2020/11/17
Review Source: Capterra

Pros

The automation has been great. We go online and it auto dials, texts and emails.

Cons

There is nothing in particular that jumps out to me

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marshawna J.
Industry: Telecommunications
Company size: 51-200 Employees

Great product

Used Daily for 1-5 months
Reviewed on 2020/08/20
Review Source: Capterra

My overall experience with ricochet has been great.

Pros

Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom

Cons

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 22 user ratings
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Ricochet360 Pricing

Ricochet360 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,9/5
Based on 22 user ratings
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Ricochet360 Features

Ricochet360 Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,9/5
Based on 22 user ratings
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Categories

Additional information for Ricochet360

Additional information for Ricochet360

Key features of Ricochet360

  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Dashboard
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • FCC Compliance
  • FTC Compliance
  • Field Sales Management
  • IVR / Voice Recognition
  • Instant Retrieval
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Referral Tracking
  • Reporting & Statistics
  • Social Media Integration
  • Task Management
  • Template Management
  • Territory Management
  • Text to Speech
  • Voice Mail
  • Workflow Management

Ricochet360 FAQs

Ricochet360 FAQs

Below are some frequently asked questions for Ricochet360.

Q. What type of pricing plans does Ricochet360 offer?

Ricochet360 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Ricochet360?

Ricochet360 offers the following features:

  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Dashboard
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • FCC Compliance
  • FTC Compliance
  • Field Sales Management
  • IVR / Voice Recognition
  • Instant Retrieval
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Referral Tracking
  • Reporting & Statistics
  • Social Media Integration
  • Task Management
  • Template Management
  • Territory Management
  • Text to Speech
  • Voice Mail
  • Workflow Management

Q. Who are the typical users of Ricochet360?

Ricochet360 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Ricochet360 support?

Ricochet360 supports the following languages:

English

Q. What type of pricing plans does Ricochet360 offer?

Ricochet360 has the following pricing plans:

Subscription

Q. Does Ricochet360 support mobile devices?

Ricochet360 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Ricochet360 integrate with?

Ricochet360 integrates with the following applications:

Constant Contact, Drupal, Mailchimp, Salesforce Marketing Cloud, SendGrid, Velocify, Wordpress

Q. What level of support does Ricochet360 offer?

Ricochet360 offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials