Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

About Ricochet360

Ricochet360 is the All-in-One Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Ricochet360 activity dashboard
Ricochet360 contact details
Ricochet360 admin dashboard
Ricochet360 sales reporting
Ricochet360 prospect dialing tool
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Ricochet360 video
Ricochet360 screenshot: Ricochet360 activity dashboard Ricochet360 screenshot: Ricochet360 contact details Ricochet360 screenshot: Ricochet360 admin dashboard Ricochet360 screenshot: Ricochet360 sales reporting Ricochet360 screenshot: Ricochet360 prospect dialing tool

Features

Total features of Ricochet360: 103

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Scheduling
  • Campaign Specific Caller ID
  • Cataloging/Categorization
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Support
  • Dashboard
  • Data Management
  • Direct Mail Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Field Sales Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multiple Parties
  • Opportunity Management
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Workflow Management

Alternatives

Agile CRM

4,2
#1 Alternative to Ricochet360
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively...

Zoho CRM

4,2
#2 Alternative to Ricochet360
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Bitrix24

4
#3 Alternative to Ricochet360
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

Salesforce Sales Cloud

4,4
#4 Alternative to Ricochet360
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Reviews

Overall rating

5 /5
(23)
Value for Money
4,9/5
Features
4,9/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 23
Nik K.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Robust Software with a learning curve

Reviewed on 2020/06/09

Overall, Ricochet is the top of it's class compared to other dialers.

Overall, Ricochet is the top of it's class compared to other dialers.

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Automation Tool

Reviewed on 2020/02/14

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a...

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros

Automates processes.
Easy to roll out.
Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

Corey G.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest dialer we have used

Reviewed on 2021/02/25

It has been a very easy transition and the experience has been great.

It has been a very easy transition and the experience has been great.

Pros

We used so many dialing systems before Ricochet 360. All hard to use, hard to train on and hard to teach others how to used. After 5 platforms we found ricochet 360 and we have stayed with them the longest

Cons

I don’t like that you can not mass assign leads to people. You can’t mass delete leads. You have to individually fix errors

Jason K.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Lead Management system for the MOney

Reviewed on 2019/01/20

Pros

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons

A bit challenging to set up initially, integration of prior lead data did not go as expected.

David K.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Tool

Reviewed on 2019/11/05

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily...

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Pros

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me.
2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient.
3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Showing 5 reviews of 23 Read all reviews

Ricochet360 FAQs

Below are some frequently asked questions for Ricochet360.

Ricochet360 offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Minimum of $500 monthly (4-5 seats)

We do not have any information about Ricochet360 features

Ricochet360 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Ricochet360 supports the following languages:

English

Ricochet360 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ricochet360 integrates with the following applications:

Constant Contact, Drupal, Mailchimp, Salesforce Marketing Cloud, SendGrid, Velocify, WordPress

Ricochet360 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Ricochet360.