RetailEdge
About RetailEdge
RetailEdge is a point of sale solution which helps retail businesses manage inventory and sales orders. Key features of the platform include barcode scanning, item listing, customer history tracking, credit card processing, price management, invoicing, secure data storage, and gift card distribution.
The RetailEdge application enables managers to track the sale of goods, calculate sales margins, estimate profits, and monitor performance of specific items, vendors, or departments. Employees can use RetailEdge to track customer interests, store credits, and suitable discounts/promo codes in order to increase engagement among buyers. It allows supervisors to view stock levels and generate reorders to maintain inventory across multiple locations.
RetailEdge offers API-based, as well as third-party, integrations with Shopify, ShipStation, Locally, and Brandify, letting owners set up an online store, process orders and manage quantities or cost modifications. Stores can use the loyalty program feature to issue credits to customers and reward points with every purchase. Plus, it helps employees create custom receipts, print IDs for buyers and export sales information to external files.
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smokey Shay’s review
Reviewed on 2021/05/13
I have had nothing but positive interactions with the customer service department of retail edge...
I have had nothing but positive interactions with the customer service department of retail edge everything has been incredibly smooth and very easy to use
Pros
The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system
Cons
The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Old Dog, New Tricks
Reviewed on 2023/03/23
Overall, BEST purchase I have made in the last 2 years. I sleep better at night knowing my POS is...
Overall, BEST purchase I have made in the last 2 years. I sleep better at night knowing my POS is working, updated and backed up!
Pros
The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information
Cons
Not enough training included in purchase price.
Reasons for Choosing RetailEdge
the company was out of business and didn't offer support or updates any longerReasons for Switching to RetailEdge
I wanted to OWN my information! Retail edge allows me to do that!- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Some wonderful features but when we had inconsistencies and inaccuracies, the team could not...
Reviewed on 2018/07/10
Pros
The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.
Cons
inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back...
Reviewed on 2017/12/09
Pros
I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.
Cons
The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great point of sale software with an amazing support team. Fifteen years of business and very...
Reviewed on 2017/10/23
Pros
RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!
RetailEdge FAQs
Below are some frequently asked questions for RetailEdge.Q. What type of pricing plans does RetailEdge offer?
RetailEdge offers the following pricing plans:
- Starting from: US$495.00/one-time
- Free Trial: Available
RetailEdge is designed for retailers looking for a fully functional POS software. Packed with features for just $495, RetailEdge provides a powerful POS solution that is not only easy to install, use and configure, but affordable to maintain and run. No recurring charges are required and it offers an abundance of functions and features that do not require significant training (one hour of free training is included) or re-training to get businesses up and running. RetailEdge saves businesses on upfront costs and ongoing costs as well. It has no hidden costs, recurring charges, or credit card processing fees. RetailEdge is designed to provide a higher return on investment (ROI) and provide software and services that work for businesses.
Q. Who are the typical users of RetailEdge?
RetailEdge has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RetailEdge support?
RetailEdge supports the following languages:
English
Q. Does RetailEdge support mobile devices?
RetailEdge supports the following devices:
Q. What other apps does RetailEdge integrate with?
RetailEdge integrates with the following applications:
QuickBooks Online Advanced, ShipStation, Shopify
Q. What level of support does RetailEdge offer?
RetailEdge offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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