Mercury One

Billing management solution for medical clinics

4,9 /5 (8 reviews) Write a Review!

Mercury One Overview

What is Mercury One?

Mercury One is a cloud-based solution designed to help small clinics and medical practitioners manage processes related to billing, payments, compliance, and more. The platform comes with a demographic data capture functionality, which enables organizations to collect patient information such as age, gender and income.

Mercury One includes a centralized database, which enables managers to store data such as patient history, lines of treatment, and diagnostic reports for future reference. Primary features include table-driven search, patient portal, scheduling, and more. The charge input system lets users update charges to patient accounts as per fee schedules. The built-in credit card system allows administrators to accept payments and process bulk transactions in batches.

Mercury One lets medical practitioners view insurance claims and handle auto-update of payments into the system via electronic remittance advance (ERA) posting. Plus, it supports integration with various third-party systems such as electronic medical records (EMR) and electronic health records (EHR) via an application programming interface (API).

Mercury One Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CrisSoft for pricing details.


Mercury One Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Mercury One login via access code
Mercury One patient search
Mercury One screenshot: Mercury One login via access code Mercury One screenshot: Mercury One patient search

Mercury One Reviews

Mercury One Reviews

Overall rating
4,9
/
5
Excellent
8

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
4,9
Ease of Use
4,5
Customer Support
4,8
100% recommended this app
Joseph K.

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user...

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks


Frank L.

Mercury Medical for Emergency Rooms Clients


Albert P.

Mercury Medical Billing Software

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed


Melissa H.

Mercury Medical is an extremely robust software. It's integration potential is endless and...

Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.


Nichole P.

I worked with Crissoft and the support at my previous job and I've never loved a program more.

I learned a lot from my trainers and I was lucky enough to work with Paul and Ginger to learn new things regarding the program and willing to give feedback on what I though the program should add. Learning new software is always a plus for my job title.


Joseph K.
Company size: 11-50 Employees

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.

Used Daily for 2+ years
Reviewed on 2018/05/08
Review Source: Capterra

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

Pros

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

Cons

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Frank L.
Industry: Hospital & Health Care

Mercury Medical for Emergency Rooms Clients

Reviewed on 2014/04/26
Review Source: SoftwareAdvice

Pros

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Cons

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Albert P.
Industry: Financial Services
Company size: 2-10 Employees

Mercury Medical Billing Software

Used Daily for 1-5 months
Reviewed on 2016/11/11
Review Source: SoftwareAdvice

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines.
The technical team had excellent understanding of their product
The entire team was friendly and very accommodating of the number of questions and requests made.
Training program was good.

Cons

The support team appeared to be short-staffed
A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side.
A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Melissa H.
Industry: Financial Services
Company size: 11-50 Employees

Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!

Used Daily for 1+ year
Reviewed on 2017/07/20
Review Source: SoftwareAdvice

Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.

Pros

The support offered by the Mercury Medical group is top notch. We have dealt with several PM systems and have never been so well supported.

Cons

Because of the capabilities of this software, there was a bit of a learning curve. More features = more moving parts that all need to be understood.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Nichole P.
Industry: Medical Practice
Company size: 11-50 Employees

I worked with Crissoft and the support at my previous job and I've never loved a program more.

Used Other for 1+ year
Reviewed on 2017/07/27
Review Source: Capterra

I learned a lot from my trainers and I was lucky enough to work with Paul and Ginger to learn new things regarding the program and willing to give feedback on what I though the program should add. Learning new software is always a plus for my job title.

Pros

I love that it's easy to use and you can request custom features and the support team works on the changes with you the best that they can. They formatted our program to work with a certain specialty and our doctors were very pleased. I actually tried to push my new job into working with Crissoft because I approve of the program and people so much.

Cons

I can't say to much about cons because everyone I worked with was great. The program was very open minded and easy to use. I had one doctor who struggled with the scheduling section but I don't think that was a programming issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 8 user ratings
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Mercury One Pricing

Mercury One Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CrisSoft for pricing details.

Contact CrisSoft for pricing details.

Value for Money
4/5
Based on 8 user ratings
Compare value for money rating with alternatives
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Mercury One Features

Mercury One Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,9/5
Based on 8 user ratings
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Categories

Additional information for Mercury One

Additional information for Mercury One

Key features of Mercury One

  • Appointment Management
  • Assessment Management
  • Audit Trail
  • Billing & Invoicing
  • Claims Management
  • Employee Management
  • Facility Scheduling
  • Forms Management
  • Inventory Management
  • Multi-Location
  • Progress Tracking
  • Routing
  • Scheduling
  • Self Service Portal

Mercury One FAQs

Mercury One FAQs

Below are some frequently asked questions for Mercury One.

Q. What type of pricing plans does Mercury One offer?

Mercury One offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CrisSoft for pricing details.

Q. What are the main features of Mercury One?

Mercury One offers the following features:

  • Appointment Management
  • Assessment Management
  • Audit Trail
  • Billing & Invoicing
  • Claims Management
  • Employee Management
  • Facility Scheduling
  • Forms Management
  • Inventory Management
  • Multi-Location
  • Progress Tracking
  • Routing
  • Scheduling
  • Self Service Portal

Q. Who are the typical users of Mercury One?

Mercury One has the following typical customers:

Small Business

Q. What languages does Mercury One support?

Mercury One supports the following languages:

English

Q. What type of pricing plans does Mercury One offer?

Mercury One has the following pricing plans:

Subscription

Q. Does Mercury One support mobile devices?

We do not have any information about what devices Mercury One supports

Q. What other apps does Mercury One integrate with?

We do not have any information about what integrations Mercury One has

Q. What level of support does Mercury One offer?

Mercury One offers the following support options:

Phone Support, Knowledge Base, Online Support