About Mercury Medical

Mercury One is a cloud-based solution designed to help small clinics and medical practitioners manage processes related to billing, payments, compliance, and more. The platform comes with a demographic data capture functionality, which enables organizations to collect patient information such as age, gender and income.

Mercury One includes a centralized database, which enables managers to store data such as patient history, lines of treatment, and diagnostic reports for future reference. Primary features include table-driven search, patient portal, scheduling, and more. The charge input system lets users update charges to patient accounts as per fee schedules. The built-in credit card system allows administrators to accept payments and process bulk transactions in batches.

Mercury One lets medical practitioners view insurance claims and handle auto-update of payments into the system via electronic remittance advance (ERA) posting. Plus, it supports integration with various third-party systems such as electronic medical records (EMR) and electronic health records (EHR) via an application programming interface (API).

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mercury Medical

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mercury Medical

Images

Mercury Medical Software - Mercury One login via access code
Mercury Medical Software - Mercury One patient search
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Mercury Medical Software - Mercury One login via access code Mercury Medical Software - Mercury One patient search

Features

Total features of Mercury Medical: 60

  • API
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Billing & Invoicing
  • Claims Management
  • Claims Scrubbing
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Code Processing
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Dashboard
  • Dunning Management
  • EDI
  • EMR HL7 Bridge
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Employee Management
  • Facility Scheduling
  • Faculty/Staff Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Medical Billing
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • PACS Integration
  • Paper-Based Claims
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payor Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Records Management
  • Recurring Appointments
  • Remittance Advice
  • Routing
  • Scanning Input
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning

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Reviews

Overall rating

4,9 /5
(9)
Value for Money
4,2/5
Features
4,9/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 9
Paula J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AWESOME SYSTEM AND SUPPORT

Reviewed on 2021/04/02

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I...

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS.

Pros

THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING

Cons

I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS

Alternatives Considered

CentricFlow

Reasons for Choosing Mercury Medical

MERCURY MEDICAL IS MORE FUNCTIONAL AND USER FRIENDLY AND HAS A BETTER OVERALL HANDLE OF MY BUSINESS NEEDS

Reasons for Switching to Mercury Medical

THE BETTER SYSTEM
Joseph K.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user...

Reviewed on 2018/05/08

Nearly unlimited customization and the ability to account for everything with an audit trail that...

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

Pros

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

Cons

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

Albert P.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mercury Medical Billing Software

Reviewed on 2016/11/11

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed...

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines.
The technical team had excellent understanding of their product
The entire team was friendly and very accommodating of the number of questions and requests made.
Training program was good.

Cons

The support team appeared to be short-staffed
A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side.
A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Frank L.
Overall rating
  • Industry: Hospital & Health Care
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mercury Medical for Emergency Rooms Clients

Reviewed on 2014/04/26

Pros

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Cons

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Melissa H.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mercury Medical is an extremely robust software. It's integration potential is endless and...

Reviewed on 2017/07/20

Software transitions are ugly no matter what software you use. While the time to fully learn the...

Software transitions are ugly no matter what software you use. While the time to fully learn the software must be taken, Mercury's support group is always available to help you along.

Pros

The support offered by the Mercury Medical group is top notch. We have dealt with several PM systems and have never been so well supported.

Cons

Because of the capabilities of this software, there was a bit of a learning curve. More features = more moving parts that all need to be understood.

Showing 5 reviews of 9 Read all reviews

Mercury Medical FAQs

Below are some frequently asked questions for Mercury Medical.

Mercury Medical offers the following pricing plans:

  • Free Trial: Available

Contact CrisSoft for pricing details.

Mercury Medical has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Mercury Medical supports the following languages:

English

Mercury Medical supports the following devices:

We do not have any information about what integrations Mercury Medical has

Mercury Medical offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

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