Mercury Medical

4.8 (16)
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Billing management solution for medical clinics

About Mercury Medical

Mercury One is a cloud-based solution designed to help small clinics and medical practitioners manage processes related to billing, payments, compliance, and more. The platform comes with a demographic data capture functionality, which enables organizations to collect patient information such as age, gender and income.

Mercury One includes a centralized database, which enables managers to store data such as patient history, lines of treatment, and diagnostic reports for future reference. Primary features include table-driven search, patient portal, scheduling, and more. The charge input system lets users update charges to patient accounts as per fee schedules. The built-in credit card system allows administrators to accept payments and process bulk transactions in batches.

Mercury One lets medical practitioners view insurance claims and handle auto-update of payments into the system via electronic remittance advance (ERA) posting. Plus, it supports integration with various third-party systems such as electronic medical records (EMR) and electronic health records (EHR) via an application programming interface (API).


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Mercury Medical Software - Customizable Menus and Access
Mercury Medical Software - Account Overview
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Mercury Medical Software - Customizable Menus and Access
Mercury Medical Software - Account Overview

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Reviews

Overall rating

4.8 /5
(16)
Value for Money
4.5/5
Features
4.9/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Mercury Medical?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 16
PAULA
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AWESOME SYSTEM AND SUPPORT

Reviewed on 2021/04/02

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I...

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS.

Pros

THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING

Cons

I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS

Alternatives Considered

CentricFlow

Reasons for Choosing Mercury Medical

MERCURY MEDICAL IS MORE FUNCTIONAL AND USER FRIENDLY AND HAS A BETTER OVERALL HANDLE OF MY BUSINESS NEEDS

Switched From

OpenPM

Reasons for Switching to Mercury Medical

THE BETTER SYSTEM
Joji
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best

Reviewed on 2023/11/19

My overall experience has been life changing.

My overall experience has been life changing.

Pros

It's the most Highly advance medical firm and top class Service

Cons

Nothing much the staffs are all friendly.

Albert
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mercury Medical Billing Software

Reviewed on 2016/11/11

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed...

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at.
Software product: Well constructed, intuitive and easy to use
Technical expertise: The technical team is very knowledgeable and knows their product very well.
Support team: The support team was very good, however, appeared to be short-staffed

Pros

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines.
The technical team had excellent understanding of their product
The entire team was friendly and very accommodating of the number of questions and requests made.
Training program was good.

Cons

The support team appeared to be short-staffed
A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side.
A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Tanner
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Impressive Software

Reviewed on 2022/09/27

Pros

When you learn Mercury the program is a really nice program to use. The support staff if we ever needed anything has been top tier getting back with answers quickly. I really like their batch system for posting things in the program. Also being able to recall statements from previous months is also a lovely addition! I think the program is cared for by people who truly want it to become a better program, they are always willing to take feedback and even take suggestions on things you may want.

Cons

I feel like learning the program is probably the hardest thing to learn with there being so many menus and other things. However if you are just a regular user most of the other things should be hidden to you. I really wish there was a button to go back to the main menu right away instead of clicking exit till you get out.

Joseph
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user...

Reviewed on 2018/05/08

Nearly unlimited customization and the ability to account for everything with an audit trail that...

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

Pros

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

Cons

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

Showing 5 reviews of 16 Read all reviews

Mercury Medical FAQs

Below are some frequently asked questions for Mercury Medical.

Mercury Medical offers the following pricing plans:

  • Free Trial: Available

$449.00 per simultaneous user.

Mercury Medical has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Mercury Medical supports the following languages:

English

Mercury Medical supports the following devices:

We do not have any information about what integrations Mercury Medical has

Mercury Medical offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

See all software categories found for Mercury Medical.