About Kennel Link

Kennel Link is a web-based kennel management solution designed to help pet facilities streamline boarding, grooming and daycare activities. Key features include reservations, payment processing, email & text reminders, contract management, billing, and document storage.

The application allows facilities to maintain customer details along with information such as emergency contact, vaccination records, pet photos, and more. Kennel Link lets team members collect online registrations, set up boarding rates, and calculate discounts & holiday costs. It includes a public access feature, which enables clients to make online boarding reservation requests via the calendar, select rooms, and add notes for caretakers.

Kennel Link comes with point of sale (POS) functionality allowing teams to manage and record sales orders through barcode scanning and electronic payments. With its credit card processing feature, staff members can initiate transactions, capture signatures through mobile devices or kiosks, and distribute gift cards. Employees can also create a daily schedule during check-in, prepare a task list, and generate reports.

Pricing starting from:

US$50,00/month

  • Free Trial
  • Subscription

Key benefits of Kennel Link

Manage customer and pet information
Make reservations for boarding, grooming and/or daycare appointments
Text or email reservation reminders
Allow customers to make boarding reservations online
Store documents such as vaccination records and customer contracts electronically

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$50,00/month

  • Free Trial
  • Subscription

Images

Kennel Link cash flow summary
Kennel Link grooming appointment
Kennel Link reservations
View 4 more
Kennel Link video
Kennel Link video
Kennel Link screenshot: Kennel Link cash flow summary Kennel Link screenshot: Kennel Link grooming appointment Kennel Link screenshot: Kennel Link reservations

Features

Total features of Kennel Link: 43

  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Backup and Recovery
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Client Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Facility Scheduling
  • Inventory Management
  • Mobile Grooming
  • Multiple User Accounts
  • Personalization
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Progress Reports
  • Receipt Management
  • Records Management
  • Reminders
  • Remote Access/Control
  • Reservations Management
  • Sales Orders
  • Scheduling
  • Secure Data Storage
  • Service Catalog
  • Task Planning
  • Task Scheduling
  • User Management

Alternatives

Kennel Connection

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SimplyBook.me

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SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With...

Salonist

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Reviews

Overall rating

4,7 /5
(55)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Kennel Link?

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Showing 5 reviews of 55
Chris T.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product with out of the box ease of use!

Reviewed on 2019/12/12

We run our daily operation through KennelLink and have been for 10+ past years.

We run our daily operation through KennelLink and have been for 10+ past years.

Pros

KennelLink is so user-friendly. It's intuitive with no learning curve.

Cons

It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.

Response from Kennel Link

Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance.
Wishing you the best,
The Kennel Link Team

Stace A.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Kennel Link

Reviewed on 2019/12/13

We use the software for daycare, boarding and boutique items which may be purchased at the time the...

We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.

Pros

We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced

Cons

There isn't anything i dislike about Kennel Link

Response from Kennel Link

Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you!
Wishing you the best,
The Kennel Link Team

Shelley R.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Functional, but lacking

Reviewed on 2019/12/12

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the...

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

Pros

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

Cons

I feel we dont have any customer support.
There are weird things happening in our system that we cannot account for.

Response from Kennel Link

Thank you for your review. We appreciate your feedback. We were unaware that you were have problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option.
Wishing you the best,
The Kennel Link Team

Andrey T.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pet Boarding Made Easy

Reviewed on 2019/12/16

I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't...

I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.

Pros

Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on:
1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link.
2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world.
3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately.
4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have.
5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.

Cons

It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.

Response from Kennel Link

Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come.
Wishing you the best,
The Kennel Link Team

Tom K.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PupTown, LLC likes it...

Reviewed on 2019/12/13

It has run flawless since inception.

It has run flawless since inception.

Pros

It was an easy conversion from a past program we had used. It is straight forward and presents things cleanly and professionally. I think I've called to get a few changes made and they were taken on in a positive manner. And, if I needed support I have always had a quick and understandable response. Previously we had a server based system. The cloud is failure free, fast and makes Kennel Link available on my phone too.
Being able to go back and edit the account/billing screens is very helpful when a mistake in billing occurs.

Cons

The main page user interface is a little clunky when you first start using the program. It would be nice to be allowed to hide certain selections to further streamline the home page. We do not use special services at all but it always shows up upon check-in. We'd like to make check-in and check-out as fast as possible. We have upwards of 60 dogs coming and going during peak morning and evening times ( 3 hr span each) which makes 1 transaction every 4 minutes.

Response from Kennel Link

Thank you for taking the time to review Kennel Link. I'm glad the system is working well for you and that our customer support team is meeting your expectations! We are currently working on a new customer interface that will hopefully make your experience with our software a better one. It should streamline functionality and give Kennel Link a more modern look.
Wishing you the best,
The Kennel Link Team

Showing 5 reviews of 55 Read all reviews

Kennel Link FAQs

Below are some frequently asked questions for Kennel Link.

Kennel Link offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Grooming Management: $50/month. No limit on number of customers or groomers. Doggie Daycare Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75). Boarding Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75).. Combination - any 2 modules: $55/month for 40 spaces combined, $0.50/month for each additional space (max. $80). Deluxe - all 3 modules: $60/month for 40 spaces combined, $0.50/month for each additional space (max. $85). Public Access module: $5/month. Drop Box module: $5/month. Texting module: $20/month +$0.01 per text segment.

We do not have any information about Kennel Link features

Kennel Link has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kennel Link supports the following languages:

English

Kennel Link supports the following devices:

Kennel Link integrates with the following applications:

Dropbox Business, QuickBooks Online Advanced

Kennel Link offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Kennel Link.