Kennel Link
About Kennel Link
Kennel Link is a web-based kennel management solution designed to help pet facilities streamline boarding, grooming and daycare activities. Key features include reservations, payment processing, email & text reminders, contract management, billing, and document storage.
The application allows facilities to maintain customer details along with information such as emergency contact, vaccination records, pet photos, and more. Kennel Link lets team members collect online registrations, set up boarding rates, and calculate discounts & holiday costs. It includes a public access feature, which enables clients to make online boarding reservation requests via the calendar, select rooms, and add notes for caretakers.
Kennel Link comes with point of sale (POS) functionality allowing teams to manage and record sales orders through barcode scanning and electronic payments. With its credit card processing feature, staff members can initiate transactions, capture signatures through mobile devices or kiosks, and distribute gift cards. Employees can also create a daily schedule during check-in, prepare a task list, and generate reports.
Key benefits of Kennel Link
Manage customer and pet information
Make reservations for boarding, grooming and/or daycare appointments
Text or email reservation reminders
Allow customers to make boarding reservations online
Store documents such as vaccination records and customer contracts electronically
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Alternatives
Kennel Connection
Gingr
Paw Partner
PetExec
Reviews
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- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product with out of the box ease of use!
Reviewed on 2019/12/12
We run our daily operation through KennelLink and have been for 10+ past years.
We run our daily operation through KennelLink and have been for 10+ past years.
Pros
KennelLink is so user-friendly. It's intuitive with no learning curve.
Cons
It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.
Alternatives Considered
Kennel ConnectionReasons for Switching to Kennel Link
KennelLink was by far the most intuitive and easiest to use. Someone with little to no computer experience could pick it up and use it in no time.Response from Kennel Link
Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance.
Wishing you the best,
The Kennel Link Team
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent software for a decent price
Reviewed on 2023/10/16
We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs...
We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding.
Pros
Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in
Cons
Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc)
Response from Kennel Link
Thank you for your review. It’s true if you want to add or remove a pet from a reservation, you need to recreate it. You can, however, edit every other aspect of a reservation. Regarding the customer flag, there is a pop up when making a reservation or checking the pet out. Maybe you have pop-ups blocked? It’s not possible to retain a fixed price with a specific customer but you can add a note in the Name Extras field such as Military, Senior, etc. That note shows on every report and when making a reservation. When utilizing the Who’s in Daycare report, you can check dogs in, charge for their visit and check them out. You can see all future daycare reservations for a customer by clicking on Edit/Delete Reservation. This will show you a complete list. To see attendance, you can click on Card History. We offer online reservations for boarding and daycare where your customer can make reservations quickly and easily. I hope this helps.
Wishing you the best,
The Kennel Link Team
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Functional, but lacking
Reviewed on 2019/12/12
Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the...
Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you
Pros
Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed
Cons
I feel we dont have any customer support.
There are weird things happening in our system that we cannot account for.
Response from Kennel Link
Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option.
Wishing you the best,
The Kennel Link Team
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kennel Link
Reviewed on 2023/09/05
This program has grown with my business and I consider my self lucky to have found them
This program has grown with my business and I consider my self lucky to have found them
Pros
I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them
Cons
I would like to be able to use other companies for credit card integration
Response from Kennel Link
Thank you for your review. We are truly happy that Kennel Link is working for your company! We strive to provide great customer service and are glad that we are meeting your needs. Although we only integrate with one card processing company, you are free to use any processor you’d like. It’s true, however, that you do lose some great benefits by not using our processor (ease of use, saving cards on file, automatically recording payments when cards are processed, etc). Please let us know if you have any questions or if we can help in any way.
Wishing you the best,
The Kennel Link Team
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
100% Satisfied With Kennel Link
Reviewed on 2023/09/03
We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and...
We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise.
Pros
Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill.
Cons
There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.
Kennel Link FAQs
Below are some frequently asked questions for Kennel Link.Q. What type of pricing plans does Kennel Link offer?
Kennel Link offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Grooming Management: $50/month. No limit on number of customers or groomers. Doggie Daycare Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75). Boarding Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75).. Combination - any 2 modules: $55/month for 40 spaces combined, $0.50/month for each additional space (max. $80). Deluxe - all 3 modules: $60/month for 40 spaces combined, $0.50/month for each additional space (max. $85). Public Access module: $5/month. Drop Box module: $5/month. Texting module: $20/month +$0.01 per text segment.
Q. Who are the typical users of Kennel Link?
Kennel Link has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kennel Link support?
Kennel Link supports the following languages:
English
Q. Does Kennel Link support mobile devices?
Kennel Link supports the following devices:
Q. What other apps does Kennel Link integrate with?
Kennel Link integrates with the following applications:
Dropbox Business, QuickBooks Online Advanced
Q. What level of support does Kennel Link offer?
Kennel Link offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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