CharityEngine

Donor management & Fundraising software for Nonprofits

3,9 /5 (19 reviews) Write a Review!

CharityEngine Overview

What is CharityEngine?

CharityEngine is a cloud-based Donor Management and Fundraising software designed to help Nonprofits of all sizes. It is designed to be intuitive for Nonprofit users and donors alike. It is designed as an all-in-one CRM platform to help Nonprofits build donor loyalty, automate marketing strategies, and capture important data to increase revenue.

CharityEngine 360 degree real-time interface offers users many tools needed to plan strategies, run initiatives, and show all donors how much you care. This unified platform includes a custom dashboard that displays the organization activities, connections, transactions, donation history, reports and more in a single preview. Easily generate reports and created segmented lists to help with planning, reporting and presentations.

CharityEngine Top features include; online donations, peer-to-peer, email marketing, direct mail, event management, engagement tracking, user center, campaign analysis, automated billing, PCI-certified payment processing, fraud protection and more. As well as best-in class integration tools; Quickbooks, PayPal, Double the Donation, Visa approved preferred list, WealthEngine, Microsoft Outlook, Blackbaud Raiser's Edge, FirstData, Google Maps, Authorize.net, VeriSign and more.

CharityEngine Overview

Pricing

Starting from
US$149,00/month

Pricing options

Free Trial
Subscription
Value for money

Free 10-Day Trial of our Sandbox, no cc required.

Unlimited Donation Forms & Payment Tools starting at $149/month.
- Create beautiful, branded donation forms for one-time & monthly giving with built-in payment processing, email auto-responders & get best-in-class security. Accept Credit Cards, ACH, & PayPal, with direct bank integration so you get your funds automatically.

eCRM & Online tools for Virtual Fundraising starting at $289/month
- See how much easier and more cost-effective digital fundraising and communications can be when your forms, email marketing, social tracking, and even events, peer-to-peer, and advocacy all run online together.

All-in-one Fundraising Platform starting at $349/month
- When your CRM and all of your donor tools like peer-to-peer, online forms, events, user center, major gifts, corporate tracking, direct mail, and everything else need to be in one place.


CharityEngine Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Real-time updates
MobilePay for Contactless Donations Mobile app
CharityEngine Donor Dashboard
CharityEngine self-service donor portal
CharityEngine marketing automation
Online Donation Forms Back-end and Front-end
Online Fundraising Landing Page
CharityEngine video CharityEngine screenshot: Real-time updates CharityEngine screenshot: MobilePay for Contactless Donations Mobile app CharityEngine screenshot: CharityEngine Donor Dashboard CharityEngine screenshot: CharityEngine self-service donor portal CharityEngine screenshot: CharityEngine marketing automation CharityEngine screenshot: Online Donation Forms Back-end and Front-end CharityEngine screenshot: Online Fundraising Landing Page

CharityEngine Reviews

CharityEngine Reviews

Overall rating
3,9
/
5
Excellent
9

Very good
2

Average
6

Poor
1

Terrible
1

Value for Money
3,5
Features
3,9
Ease of Use
3,4
Customer Support
3,6
58% recommended this app
Michelle H.

Power behind your reporting


Benjamin M.

Not just Donor Management

The system not only solves some of the most complex donor management system needs, but in some cases it's working for my association customers to manage membership needs as well. As for associations that have a donor arm, which is where we've done a lot of work, this system is easy to integrate as needed but is a real 360 degree view while also having top notch web forms, marketing automation and other critical items that are huge money and time savers for nonprofits


Margie E.

Design seems tailored more to mass mailers than high dollar cultivators

I was brought in to the organization after they had spent 9 months trying to transition to Charity Engine. I found that the data transfer from our old system was not done correctly and it took a lot of time to get that sorted out. It isn't intuitive, and is over complicated. It is hard to find what you are looking for in the navigation.


Nick L.

A view from a non-profit Food Bank.

As the donor database manager, I spend each and every day within CharityEngine. Processing donations, tracking pledges, building forms, event management, reporting and more. The overall experience I have had with CharityEngine is hands down some of the best. Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.


John C.

Great comprehensive solution!


Michelle H.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Power behind your reporting

Used Daily for 2+ years
Reviewed on 2020/11/18
Review Source: Capterra

Pros

CharityEngine is a great CRM tool, for me the feature I use most often is query builder to create custom reports of specific parts and types of data. I love the functionality available in Query Builder, and since my organization has some pretty complex data structures, CE makes it really easy for me to get exactly the data I need at any given time.

Cons

Sometimes when there are updates to the software, some functionalities are down temporarily, but their team always works swiftly to make sure everything is running smooth!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Benjamin M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Not just Donor Management

Used Weekly for 1+ year
Reviewed on 2019/08/22
Review Source: Capterra

The system not only solves some of the most complex donor management system needs, but in some cases it's working for my association customers to manage membership needs as well. As for associations that have a donor arm, which is where we've done a lot of work, this system is easy to integrate as needed but is a real 360 degree view while also having top notch web forms, marketing automation and other critical items that are huge money and time savers for nonprofits

Pros

For a multi-tenant system, I'm really surprised at the extensibility of the system. Without "customizing" everything, it's really flexible and configurable to meet a lot of different business rules that are unique to my customers. Their data model and ability to query and layer queries is really impressive compared to similar systems in the market.

Cons

Hard to say, I think it may be somewhat difficult to set up if you aren't trained on it like my team is as an integration and implementation firm. We work with many similar systems in the market though and I'd say comparatively, it's easier to set up than most other member and donor management systems. I wish it had some additional functionality like the Association Management Systems (AMS) market has around testing, certification and things like that, we could have consolidated down to fewer systems in the stack for our customers who we implemented it for, but that's not what we bought it for. I'm super pleased with what's there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Margie E.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Design seems tailored more to mass mailers than high dollar cultivators

Used Daily for 2+ years
Reviewed on 2020/07/23
Review Source: Capterra

I was brought in to the organization after they had spent 9 months trying to transition to Charity Engine. I found that the data transfer from our old system was not done correctly and it took a lot of time to get that sorted out. It isn't intuitive, and is over complicated. It is hard to find what you are looking for in the navigation.

Pros

Query capability. Online forms. Payment processing.

Cons

We can't use for generating acknowledgement letters because they won't format correctly. We didn't use initially for email communication, but they have improved that feature. It is very clunky to add or update individual records, requiring user to go in and out of many screens and remember to flag things, such as address is preferred, and remember to click a save button. Far too many steps. It doesn't help with grant management. Event management also is not good. It is difficult and time consuming to record activities (meetings, phone calls) that you have had with your donors, and then they are not exportable on reports.

Response from CharityEngine

Margie, thank you for your feedback. It looks like we missed on training here. Many of the issues you've cited, such as properly formatted acknowledgement letters or recording and reporting on activities are core capabilities and we're going to make sure we get you up and running. Better knowledge around how to navigate the platform may also help lead to less clicks to get what you need. I believe our team has already reached out to you for additional help and training and hopefully you are already on a path to a better experience. Thank you for your partnership and for letting CharityEngine be part of the wonderful work you are doing at Center for Education Reform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Nick L.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

A view from a non-profit Food Bank.

Used Daily for 2+ years
Reviewed on 2019/07/11
Review Source: Capterra

As the donor database manager, I spend each and every day within CharityEngine. Processing donations, tracking pledges, building forms, event management, reporting and more. The overall experience I have had with CharityEngine is hands down some of the best. Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.

Pros

The convenience, and ease of all fundraising streamlines comes within CharityEngine. From simple donation processing, to online forms, event registrations and individualize marketing tools, CharityEngine is the powerhouse software. CharityEngine continues to improve with each and every release bringing more and more improvements for continued growth in the fundraising segments. Managing our major gifts program through CharityEngine has allowed our gift officers to track opportunities, pledges and payments, reporting and all, in real-time.

Cons

Although we integrated CharityEngine just shy of a little over two years ago, it seems like just yesterday! We continue to grow as an organization, and within that growth we continue to grow within CharityEngine. That being said, each and every day I continue to learn more and more that CharityEngine can do. Of course, we run into a hurdle here and there, but fortunately, we have a great support team behind us, and for that fact we really haven’t run into anything we find as a dislike.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John C.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Great comprehensive solution!

Used Daily for 2+ years
Reviewed on 2019/08/24
Review Source: Capterra

Pros

- Flexibility and ease of use
- Robust functionality that facilitates/addresses all of our fundraising, marketing and donor management needs.
- very responsive customer support

Cons

No complaints. This is a great, very cost effective solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
6,3/10
Based on 19 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

CharityEngine Pricing

CharityEngine Pricing

Starting from
US$149,00/month
Free Trial
Subscription
Value for money

Free 10-Day Trial of our Sandbox, no cc required.

Unlimited Donation Forms & Payment Tools starting at $149/month.
- Create beautiful, branded donation forms for one-time & monthly giving with built-in payment processing, email auto-responders & get best-in-class security. Accept Credit Cards, ACH, & PayPal, with direct bank integration so you get your funds automatically.

eCRM & Online tools for Virtual Fundraising starting at $289/month
- See how much easier and more cost-effective digital fundraising and communications can be when your forms, email marketing, social tracking, and even events, peer-to-peer, and advocacy all run online together.

All-in-one Fundraising Platform starting at $349/month
- When your CRM and all of your donor tools like peer-to-peer, online forms, events, user center, major gifts, corporate tracking, direct mail, and everything else need to be in one place.

Free 10-Day Trial of our Sandbox, no cc required.

Unlimited Donation Forms & Payment Tools starting at $149/month.
- Create beautiful, branded donation forms for one-time & monthly giving with built-in payment processing, email auto-responders & get best-in-class security. Accept Credit Cards, ACH, & PayPal, with direct bank integration so you get your funds automatically.

eCRM & Online tools for Virtual Fundraising starting at $289/month
- See how much easier and more cost-effective digital fundraising and communications can be when your forms, email marketing, social tracking, and even events, peer-to-peer, and advocacy all run online together.

All-in-one Fundraising Platform starting at $349/month
- When your CRM and all of your donor tools like peer-to-peer, online forms, events, user center, major gifts, corporate tracking, direct mail, and everything else need to be in one place.

Value for Money
3,5/5
Based on 19 user ratings
Compare value for money rating with alternatives
Compare with alternatives

CharityEngine Features

CharityEngine Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,9/5
Based on 19 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for CharityEngine

Additional information for CharityEngine

Key features of CharityEngine

  • Auction Management
  • Campaign Management
  • Communication Management
  • Dashboard
  • Event Management
  • Receipt Management
  • Social Media Integration
  • Volunteer Management

CharityEngine FAQs

CharityEngine FAQs

Below are some frequently asked questions for CharityEngine.

Q. What type of pricing plans does CharityEngine offer?

CharityEngine offers the following pricing plans:

Starting from: US$149,00/month

Pricing model: Subscription

Free Trial: Available

Free 10-Day Trial of our Sandbox, no cc required. Unlimited Donation Forms & Payment Tools starting at $149/month. - Create beautiful, branded donation forms for one-time & monthly giving with built-in payment processing, email auto-responders & get best-in-class security. Accept Credit Cards, ACH, & PayPal, with direct bank integration so you get your funds automatically. eCRM & Online tools for Virtual Fundraising starting at $289/month - See how much easier and more cost-effective digital fundraising and communications can be when your forms, email marketing, social tracking, and even events, peer-to-peer, and advocacy all run online together. All-in-one Fundraising Platform starting at $349/month - When your CRM and all of your donor tools like peer-to-peer, online forms, events, user center, major gifts, corporate tracking, direct mail, and everything else need to be in one place.

Q. What are the main features of CharityEngine?

CharityEngine offers the following features:

  • Auction Management
  • Campaign Management
  • Communication Management
  • Dashboard
  • Event Management
  • Receipt Management
  • Social Media Integration
  • Volunteer Management

Q. Who are the typical users of CharityEngine?

CharityEngine has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does CharityEngine support?

CharityEngine supports the following languages:

English

Q. What type of pricing plans does CharityEngine offer?

CharityEngine has the following pricing plans:

Subscription

Q. Does CharityEngine support mobile devices?

CharityEngine supports the following devices:

Android

Q. What other apps does CharityEngine integrate with?

CharityEngine integrates with the following applications:

Authorize.net, CharityEngine, DonorDrive, Facebook, Google Analytics, Microsoft Dynamics SL, PayPal, QuickBooks Online, Symantec Solutions For Small Business, Twitter

Q. What level of support does CharityEngine offer?

CharityEngine offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials