Dovetail

User experience & data analysis for product & design teams

About Dovetail

Dovetail is a cloud-based user research solution, which assists product, design and development teams with user research and collaboration. Key features include usability testing, file sharing, pattern recognition, full-text search, tagging, graphical reporting, and analytics.

The Dovetail platform enables administrators to store user research data on a unified portal, establish procedures for customer interviews, embed images, videos, and recordings in notes, and capture demographic and qualitative data. It allows teams to analyze data including notes, survey responses, or transcripts, create a standard set of tags for various projects, explore metrics on charts or graphs, and use the natural language processing (NLP) tool for sentiment analysis.

Dovetail enables managers to promote collaboration between product teams, user experience designers, and other stakeholders, as well as provide role-based permissions to users, maintain project data, and store billing information for multiple clients. Team members can search for notes, tags, or insights across various projects and export data in CSV-format.

Pricing starting from:

US$15,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$15,00/month

  • Free Trial
  • Subscription

Images

Dovetail project highlights
Dovetail dashboard
Dovetail product tags
Dovetail user registration
Dovetail content analysis
View 6 more
Dovetail video
Dovetail screenshot: Dovetail project highlights Dovetail screenshot: Dovetail dashboard Dovetail screenshot: Dovetail product tags Dovetail screenshot: Dovetail user registration Dovetail screenshot: Dovetail content analysis

Features

Total features of Dovetail: 41

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Categorisation/Grouping
  • Collaboration Tools
  • Commenting / Notes
  • Content Library
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • Feedback Management
  • File Transfer
  • For Mobile
  • For Websites
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Predictive Analytics
  • Process Control
  • Project Management
  • Project Templates
  • Real-time Updates
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Sentiment Analysis
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Text Analysis
  • Text Editing
  • Trend Analysis
  • Usability Testing
  • User Research Analysis
  • Video Management
  • Visual Analytics
  • Workflow Management

Alternatives

Tableau

4,5
#1 Alternative to Dovetail
Tableau helps people and organizations become more data-driven as the trusted leader in analytics.

EnjoyHQ

4,8
#2 Alternative to Dovetail
EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research...

Qualtrics CoreXM

4,8
#3 Alternative to Dovetail
Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

Pendo

4,5
#4 Alternative to Dovetail
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and...

Reviews

Overall rating

4,5 /5
(40)
Value for Money
4,5/5
Features
4,1/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Dovetail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 40
Stephanie P.
Overall rating
  • Industry: Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dovetail really makes analysis and sharing insights easy

Reviewed on 2019/11/14

I love Dovetail for our research analysis and repository tool. We're always identifying new ways to...

I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

Pros

I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights.

It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

Cons

I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Response from Dovetail Research

Thank you for the great review Stephanie! We really appreciate your feedback and help improving the product, and love working with you. Lots more planned for 2020 as we grow our team, so stay tuned!

Caitlin M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5 001-10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system for managing a research library for UX

Reviewed on 2019/11/13

I think this is the best tool on the market for UX research repositories. Does it have every...

I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Pros

I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Cons

My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.

The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Response from Dovetail Research

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

Dan S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Far too buggy for what it is

Reviewed on 2020/06/05

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I...

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)

Pros

The inline Anthropological Coding UI is pretty nice.

Cons

bad transcription, buggy, load times, price

Alex D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great way to maximise research effectiveness

Reviewed on 2020/12/07

Fantastic, has helped me answer research questions from stakeholders that otherwise would have been...

Fantastic, has helped me answer research questions from stakeholders that otherwise would have been difficult or impossible.

Pros

Video transcription and tagging - now considered the new essential repertoire for my research. Easy to use, easy to share with others, great for organising tagged findings.

Cons

The insights feature is not the easiest r most comprehensive to pull together your overall findings to summarise to stakeholders. (e.g. can't separate out different types or phases of insights so can end up with 1 big bucket of hundreds of items. Not that intuitive to add things to insights as you go along).

Response from Dovetail Research

Hey Alex! Thanks for the awesome review. Great to hear you love Dovetail.

Thomas B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Now to effectively use your qualitative research

Reviewed on 2019/06/12

As our business space grows we are using Dovetail to capture data that is then used to validate...

As our business space grows we are using Dovetail to capture data that is then used to validate ideas about new products or features as well as use our archive to identify insights and painpoints we were not aware of prior.

Pros

The ability to tag data and then synthesise that data with quick and easy functionality is really effective in comparing notes across multiple qualitative research documents.

Cons

The UX around building insights takes a little bit of discovery. Adding tags or highlights into an insight has resulted in me adding, deleting, trying again... a few times.

Response from Dovetail Research

Thanks for the review Thomas! We're always improving and have more plans to make insights better. If you have any thoughts, don't hesitate to email us.

Showing 5 reviews of 40 Read all reviews

Dovetail FAQs

Below are some frequently asked questions for Dovetail.

Dovetail offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starts at $15 / month for one contributor, and unlimited free viewer accounts.

We do not have any information about Dovetail features

Dovetail has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Dovetail supports the following languages:

English

Dovetail supports the following devices:

Dovetail integrates with the following applications:

Aha!, Airtable, Asana, CMNTY Platform, Canny, Delighted, Dropbox Business, Evernote Business, Facebook, Feefo, Freshdesk, GitHub, Gmail, Google Analytics, Google Forms, Help Scout, Intercom, Jira, Microsoft OneNote, ProdPad, Productboard, Promoter.io, Slack, SurveyMonkey, Survicate, Trello, Trint, Twitter, Typeform, Wufoo, Zapier, Zendesk

Dovetail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Dovetail.