Emerald

Customer relationship management (CRM) solution for tourism

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Emerald Overview

What is Emerald?

Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.

Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.

The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.

Emerald Overview

Pricing

Starting from
US$500,00

Pricing options

Free Trial
Subscription

Pricing includes a one-time payment of $500 per user.


Emerald Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Emerald campaign configuration
Emerald campaign type
Emerald customer search dashboard
Emerald video Emerald screenshot: Emerald campaign configuration Emerald screenshot: Emerald campaign type Emerald screenshot: Emerald customer search dashboard
User recommendation
0/10
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Emerald Pricing

Emerald Pricing

Starting from
US$500,00
Free Trial
Subscription

Pricing includes a one-time payment of $500 per user.

Pricing includes a one-time payment of $500 per user.

Value for Money
0/5
Based on 0 user ratings
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Emerald Features

Emerald Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
0/5
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Categories

Additional information for Emerald

Additional information for Emerald

Key features of Emerald

  • Contact Management
  • Email Integration
  • Lead Management
  • Mobile Access
  • Social Media Integration
  • Task Management

Emerald FAQs

Emerald FAQs

Below are some frequently asked questions for Emerald.

Q. What type of pricing plans does Emerald offer?

Emerald offers the following pricing plans:

Starting from: US$500,00

Pricing model: Subscription

Free Trial: Available

Pricing includes a one-time payment of $500 per user.

Q. What are the main features of Emerald?

Emerald offers the following features:

  • Contact Management
  • Email Integration
  • Lead Management
  • Mobile Access
  • Social Media Integration
  • Task Management

Q. Who are the typical users of Emerald?

Emerald has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Emerald support?

Emerald supports the following languages:

English

Q. What type of pricing plans does Emerald offer?

Emerald has the following pricing plans:

Subscription

Q. Does Emerald support mobile devices?

We do not have any information about what devices Emerald supports

Q. What other apps does Emerald integrate with?

Emerald integrates with the following applications:

Microsoft Outlook, Salesforce App Cloud

Q. What level of support does Emerald offer?

Emerald offers the following support options:

Phone Support, Online Support, Knowledge Base