Rescue Hub

Training delivery and tracking solution for fire departments

About Rescue Hub

Rescue Hub is an integrated solution designed to help fire departments manage all training requirements on a unified platform. Administrators can utilize the platform to create custom fire service training programs, schedule sessions or tasks for officers, and track department's progress on requirements.

Rescue Hub enables supervisors to create and assign tasks to specific users or groups of emergency medical technicians, firefighters, and paramedics. It comes with a learning management system, which lets fire departments create online courses containing Word documents, PDFs, web links, embedded videos, or YouTube, and ensure training completion by adding quizzes and multiple-choice questions at the end of programs. Users can utilize a drag-and-drop functionality to attach materials to the calendar, eliminating search across emails for training documents.

Rescue Hub comes with an integrated messaging module, which allows training officers to send one-on-one messages for due training courses, contact personnel attending upcoming events, email for new equipment, share attachments, and more. Plus, staff can browse through the database and search by keyword to locate a specific training module for to their specialty areas.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

Rescue Hub iCalendar
Rescue Hub attach videos
Rescue Hub send messages
Rescue Hub all staff
Rescue Hub iCalendar task book evaluations
Rescue Hub attendance tracking
View 7 more
Rescue Hub video
Rescue Hub screenshot: Rescue Hub iCalendar Rescue Hub screenshot: Rescue Hub attach videos Rescue Hub screenshot: Rescue Hub send messages Rescue Hub screenshot: Rescue Hub all staff Rescue Hub screenshot: Rescue Hub iCalendar task book evaluations Rescue Hub screenshot: Rescue Hub attendance tracking

Features

Total features of Rescue Hub: 34

  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Calendar Management
  • Communication Management
  • Compliance Management
  • Content Library
  • Content Management
  • Course Authoring
  • Deadline Management
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Employee Certification
  • Event Calendar
  • Event Scheduling
  • Event Tracking
  • File Management
  • Filtering
  • Instructor Management
  • Interactive Content
  • Learning Management
  • Live Chat
  • Progress Reports
  • Progress Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Search/Filter
  • Task Progress Tracking
  • Task Scheduling
  • Training Management
  • Training Record Management
  • Video Support

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Reviews

Overall rating

4,6 /5
(46)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,9/5

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Showing 5 reviews of 46
Jon P.
Overall rating
  • Industry: Public Safety
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Rescue Hub is a necessity!!!

Reviewed on 2019/02/12

This program has done a great job making it simple to identify upcoming required trainings. A quick...

This program has done a great job making it simple to identify upcoming required trainings. A quick snapshot of the calendar makes it easy to see who is on the schedule for trainings. The access to training files, and course documents is excellent.

Pros

Easy to track training. Simple to use. Easy to learn.

Cons

Difficult to access missed, or overdue training's. Occasional "rabbit holes" when going from requirement, to task.

Jennye C.
Overall rating
  • Industry: Public Safety
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rescue Hub has helped our department better track and organize training records.

Reviewed on 2018/01/23

Rescue Hub has allowed our department to keep better track of required training, reduce paperwork...

Rescue Hub has allowed our department to keep better track of required training, reduce paperwork related to training, and has allowed us to upload and assign training to employees. It allows our employees to go to one location for training, Rescue Hub!

Pros

Rescue Hub comes with great customer support/service. We receive quick feedback and responses from Rescue Hub. We have been able to customize our page based on our needs.

RescueHub is a very user-friendly system for users. It allows for employees to quickly view what training has been assigned to them, what training has been completed, and what training still needs to be completed. It also allows for Training Officers and Supervisors to view what training is completed/incomplete by running a report on their training status.

From an administrative view, the overall functionality of adding built content to RescueHub for required training and assigning quarterly and annual tasks to firefighters is very straightforward. This includes adding videos, quizzes, PowerPoints, links to other websites, etc.

The calendar is easy to read. It has become a daily tool utilized by the BCs/Captains to view what training is scheduled or any upcoming training.

Attendance can be taken while a drill is occurring and people are showing up for drill and can be used from a smart phone.

Dawn C.
Overall rating
  • Industry: Public Safety
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Getting some direction

Reviewed on 2020/10/05

(Continuing) "no uploads here". I'm even going under "staff"
4. Overall, I can't view entries and...

(Continuing) "no uploads here". I'm even going under "staff"
4. Overall, I can't view entries and specifically documents. I am keeping my own records.
Some of the skills sheets are inaccurate for a given qtr (that may be related to our local people not entering the information).
I know I have dumped a lot on you. I have attempted to work with one of the people that was on the original team to bring in your product, but he is not totally understanding things so I thought I would reach out to you. I like the overall idea, I know I am missing some things. I am not a computer wiz but I am teachable. Your product could make the connections between districts, county, and state a really good thing. Your assistance is greatly appreciated. I hope I am not overwhelming your group. Thank you for your time. Sincerely, Dawn Cannizzaro, WCFD17

Pros

Keeping track of records all in one place allowing the County and State to in turn keep track of ongoing EMS training

Cons

This will be more of a general questioning and understanding communication note.
This program was introduced earlier this year as a way to have one central location for keeping track of ongoing continuing education for EMT's/First Responders in the fire service for Whatcom County. We also changed to a new online educational program as well for those required courses and skill trainings. This has been a bit overwhelming to get things up and running and to understand all the systems.
I would like to list some of the things I am running into that have made it difficult to enter in the needed data on each volunteer EMT.
1. Maybe the problem would be assisted if I were provided administrative access. In the process of this, that was missed. The original team is currently asking us to keep trying this new program, still not having it be the official resource yet.
2. Under overdue tasks, some of those tasks have been completed but it shows them still to be done. I do not find a way where I may view completed tasks. I must admit, I have had to obtain the access password for each EMT to try and enter their data. It is for the benefit of the dept. as well as each EMT to know what and what has not been completed for mandatory ongoing training. I must know where they are at for them to continue to go out in the field in answering 911 calls.
3.No way to easily view - if at all, the training and tasks completed. This is the core of what I need. I get to dead end screens

Jason I.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

By far the best training records and delivery system I have worked with.

Reviewed on 2017/11/28

Pros

Rescue Hub is very easy for firefighters to use. They login and all of their training requirements are listed. Once completed they self certify that the training is complete and it gets recorded. As a Training Officer I could login in and quickly check anyone's training records for completion. Additionally, I could quickly make training requirements and post training events. The calendar provides schedules, times, and locations for training events across our entire department. Rescue Hub has become an essential resource for training delivery in our department. Cust support provides immediate support for his product and it is extremely customizable.

Cons

Do date I do not have any issues with Rescue Hub. Most of the issues that we have experienced were related to difficulties with individual logins and getting people to participate daily. Rescue Hub has changed how we deliver training in our department so it has taken time for that adjustment. Any issues that we have had with the product have been fixed immediately and in most cases were more related to changes that we made as we developed the program.

Joe B.
Overall rating
  • Industry: Public Safety
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product

Reviewed on 2020/01/27

Pros

I like that I can schedule instructors and they can log into their account and see when they are working.
I like that I can link websites and files to each day.
I like that I can drag events around the calendar.

Cons

I would love it if I could double click on a day and it would automatically open a new event. In outlook, it is much simpler to add and delete events in the calendar. If you could make it work like outlook or google calendars it would be much more user friendly. I like the product though. Thanks!

Response from Dropkick Studios

Hi Joe, thanks for your review, we appreciate it! There is a way to create a new calendar event by selecting the time range and clicking the "new event" button. I'll contact you directly with the details.

Showing 5 reviews of 46 Read all reviews

Rescue Hub FAQs

Below are some frequently asked questions for Rescue Hub.

Rescue Hub offers the following pricing plans:

  • Starting from: US$1 995,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Contact Dropkick Studios for pricing details.

We do not have any information about Rescue Hub features

Rescue Hub has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Rescue Hub supports the following languages:

English

Rescue Hub supports the following devices:

Rescue Hub integrates with the following applications:

Google Calendar

Rescue Hub offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Rescue Hub.