Rescue Hub

Training delivery and tracking solution for fire departments

4,6 /5 (43 reviews) Write a Review!

Rescue Hub Overview

What is Rescue Hub?

Rescue Hub is an integrated solution designed to help fire departments manage all training requirements on a unified platform. Administrators can utilize the platform to create custom fire service training programs, schedule sessions or tasks for officers, and track department's progress on requirements.

Rescue Hub enables supervisors to create and assign tasks to specific users or groups of emergency medical technicians, firefighters, and paramedics. It comes with a learning management system, which lets fire departments create online courses containing Word documents, PDFs, web links, embedded videos, or YouTube, and ensure training completion by adding quizzes and multiple-choice questions at the end of programs. Users can utilize a drag-and-drop functionality to attach materials to the calendar, eliminating search across emails for training documents.

Rescue Hub comes with an integrated messaging module, which allows training officers to send one-on-one messages for due training courses, contact personnel attending upcoming events, email for new equipment, share attachments, and more. Plus, staff can browse through the database and search by keyword to locate a specific training module for to their specialty areas.

Rescue Hub Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact Dropkick Studios for pricing details.


Rescue Hub Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Rescue Hub iCalendar
Rescue Hub attach videos
Rescue Hub send messages
Rescue Hub all staff
Rescue Hub iCalendar task book evaluations
Rescue Hub attendance tracking
Rescue Hub video Rescue Hub screenshot: Rescue Hub iCalendar Rescue Hub screenshot: Rescue Hub attach videos Rescue Hub screenshot: Rescue Hub send messages Rescue Hub screenshot: Rescue Hub all staff Rescue Hub screenshot: Rescue Hub iCalendar task book evaluations Rescue Hub screenshot: Rescue Hub attendance tracking

Rescue Hub Reviews

Rescue Hub Reviews

Overall rating
4,6
/
5
Excellent
26

Very good
15

Average
2

Poor
0

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,3
Customer Support
4,9
95% recommended this app
Jon P.

Rescue Hub is a necessity!!!

This program has done a great job making it simple to identify upcoming required trainings. A quick snapshot of the calendar makes it easy to see who is on the schedule for trainings. The access to training files, and course documents is excellent.


Jennye C.

Rescue Hub has helped our department better track and organize training records.

Rescue Hub has allowed our department to keep better track of required training, reduce paperwork related to training, and has allowed us to upload and assign training to employees. It allows our employees to go to one location for training, Rescue Hub!


Matt W.

Review


Dawn C.

Getting some direction

(Continuing) "no uploads here". I'm even going under "staff"
4. Overall, I can't view entries and specifically documents. I am keeping my own records.
Some of the skills sheets are inaccurate for a given qtr (that may be related to our local people not entering the information).
I know I have dumped a lot on you. I have attempted to work with one of the people that was on the original team to bring in your product, but he is not totally understanding things so I thought I would reach out to you. I like the overall idea, I know I am missing some things. I am not a computer wiz but I am teachable. Your product could make the connections between districts, county, and state a really good thing. Your assistance is greatly appreciated. I hope I am not overwhelming your group. Thank you for your time. Sincerely, Dawn Cannizzaro, WCFD17


Drew T.

RescueHub


Jon P.
Industry: Public Safety
Company size: 201-500 Employees

Rescue Hub is a necessity!!!

Used Daily for 2+ years
Reviewed on 2019/02/12
Review Source: Capterra

This program has done a great job making it simple to identify upcoming required trainings. A quick snapshot of the calendar makes it easy to see who is on the schedule for trainings. The access to training files, and course documents is excellent.

Pros

Easy to track training. Simple to use. Easy to learn.

Cons

Difficult to access missed, or overdue training's. Occasional "rabbit holes" when going from requirement, to task.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Jennye C.
Industry: Public Safety
Company size: 201-500 Employees

Rescue Hub has helped our department better track and organize training records.

Used Daily for 1+ year
Reviewed on 2018/01/23
Review Source: Capterra

Rescue Hub has allowed our department to keep better track of required training, reduce paperwork related to training, and has allowed us to upload and assign training to employees. It allows our employees to go to one location for training, Rescue Hub!

Pros

Rescue Hub comes with great customer support/service. We receive quick feedback and responses from Rescue Hub. We have been able to customize our page based on our needs.

RescueHub is a very user-friendly system for users. It allows for employees to quickly view what training has been assigned to them, what training has been completed, and what training still needs to be completed. It also allows for Training Officers and Supervisors to view what training is completed/incomplete by running a report on their training status.

From an administrative view, the overall functionality of adding built content to RescueHub for required training and assigning quarterly and annual tasks to firefighters is very straightforward. This includes adding videos, quizzes, PowerPoints, links to other websites, etc.

The calendar is easy to read. It has become a daily tool utilized by the BCs/Captains to view what training is scheduled or any upcoming training.

Attendance can be taken while a drill is occurring and people are showing up for drill and can be used from a smart phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matt W.
Industry: Public Safety
Company size: 201-500 Employees

Review

Used Daily for 2+ years
Reviewed on 2020/11/12
Review Source: Capterra

Pros

Easy to navigate. Great calendar, assigned training, and task menus. Report function is easy to use.

Cons

I would like to be able to delete overdue tasks that I will not be completing.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Dawn C.
Industry: Public Safety
Company size: 11-50 Employees

Getting some direction

Used Other for 1-5 months
Reviewed on 2020/10/05
Review Source: Capterra

(Continuing) "no uploads here". I'm even going under "staff"
4. Overall, I can't view entries and specifically documents. I am keeping my own records.
Some of the skills sheets are inaccurate for a given qtr (that may be related to our local people not entering the information).
I know I have dumped a lot on you. I have attempted to work with one of the people that was on the original team to bring in your product, but he is not totally understanding things so I thought I would reach out to you. I like the overall idea, I know I am missing some things. I am not a computer wiz but I am teachable. Your product could make the connections between districts, county, and state a really good thing. Your assistance is greatly appreciated. I hope I am not overwhelming your group. Thank you for your time. Sincerely, Dawn Cannizzaro, WCFD17

Pros

Keeping track of records all in one place allowing the County and State to in turn keep track of ongoing EMS training

Cons

This will be more of a general questioning and understanding communication note.
This program was introduced earlier this year as a way to have one central location for keeping track of ongoing continuing education for EMT's/First Responders in the fire service for Whatcom County. We also changed to a new online educational program as well for those required courses and skill trainings. This has been a bit overwhelming to get things up and running and to understand all the systems.
I would like to list some of the things I am running into that have made it difficult to enter in the needed data on each volunteer EMT.
1. Maybe the problem would be assisted if I were provided administrative access. In the process of this, that was missed. The original team is currently asking us to keep trying this new program, still not having it be the official resource yet.
2. Under overdue tasks, some of those tasks have been completed but it shows them still to be done. I do not find a way where I may view completed tasks. I must admit, I have had to obtain the access password for each EMT to try and enter their data. It is for the benefit of the dept. as well as each EMT to know what and what has not been completed for mandatory ongoing training. I must know where they are at for them to continue to go out in the field in answering 911 calls.
3.No way to easily view - if at all, the training and tasks completed. This is the core of what I need. I get to dead end screens

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Drew T.
Industry: Government Administration
Company size: 51-200 Employees

RescueHub

Used Weekly for 2+ years
Reviewed on 2020/11/17
Review Source: Capterra

Pros

I appreciate being able to log all training with relative ease.

Cons

I don't find RescueHub particularly easy to navigate. It can be difficult to track down required training because required training is often found in different areas of the program. Also, some of the category headings/titles do not make much sense. Additionally you cannot edit or amend evals or training once you've logged it. Specifically this can be frustrating when you've entered an errant date.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

User recommendation
8,8/10
Based on 43 user ratings
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Rescue Hub Pricing

Rescue Hub Pricing

Starting from
N/A
Free Trial
Value for money

Contact Dropkick Studios for pricing details.

Contact Dropkick Studios for pricing details.

Value for Money
4,6/5
Based on 43 user ratings
Compare value for money rating with alternatives
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Rescue Hub Features

Rescue Hub Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Custom Forms
Customizable Reporting
Document Management
Geographic Maps
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
4,4/5
Based on 43 user ratings
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Categories

Additional information for Rescue Hub

Additional information for Rescue Hub

Key features of Rescue Hub

  • Attendance Management
  • Event Calendar
  • Training Management

Rescue Hub FAQs

Rescue Hub FAQs

Below are some frequently asked questions for Rescue Hub.

Q. What type of pricing plans does Rescue Hub offer?

Rescue Hub offers the following pricing plans:

Free Trial: Not Available

Contact Dropkick Studios for pricing details.

Q. What are the main features of Rescue Hub?

Rescue Hub offers the following features:

  • Attendance Management
  • Event Calendar
  • Training Management

Q. Who are the typical users of Rescue Hub?

Rescue Hub has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Rescue Hub support?

Rescue Hub supports the following languages:

English

Q. What type of pricing plans does Rescue Hub offer?

We do not have any information about what Rescue Hub pricing plans

Q. Does Rescue Hub support mobile devices?

We do not have any information about what devices Rescue Hub supports

Q. What other apps does Rescue Hub integrate with?

Rescue Hub integrates with the following applications:

Google Calendar

Q. What level of support does Rescue Hub offer?

Rescue Hub offers the following support options:

Phone Support, Online Support, Knowledge Base