Strikedeck

Customer success, engagement, and satisfaction tracking

About Strikedeck

Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync.

The Strikedeck customer engagement feature sends surveys, emails, task reminders, and workflow recipes to customers in order to maintain communication flow and business partnerships. The platform displays customer survey results, renewal statuses, journey stages, and other customizable displays selected by the user.

The Strikedeck modular dashboard can be customized using display pods based on segmentation, usage behavior, and report templates. The platform tracks customer interactions and produces reports and algorithms based on usage trends. The reports also provide data on additional user-selected metrics and data points.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Strikedeck reports and analysis
Strikedeck workflows
Strikedeck pods
Strikedeck support history
Strikedeck customer health overview
Strikedeck customer health scoring
View 7 more
Strikedeck screenshot: Strikedeck reports and analysis Strikedeck screenshot: Strikedeck workflows Strikedeck screenshot: Strikedeck pods Strikedeck screenshot: Strikedeck support history Strikedeck screenshot: Strikedeck customer health overview Strikedeck screenshot: Strikedeck customer health scoring

Features

Total features of Strikedeck: 32

  • API
  • Activity Dashboard
  • Analytics
  • Automatic Notifications
  • Behavior Tracking
  • Benchmarking
  • Campaign Management
  • Communication Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Event Triggered Actions
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sentiment Analysis
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Usage Tracking
  • Workflow Management

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Freshdesk

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Pipedrive

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Alchemer

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You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only...

Reviews

Overall rating

3 /5
(2)
Value for Money
2,5/5
Features
2,5/5
Ease of Use
2,5/5
Customer Support
3/5

Already have Strikedeck?

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Showing 5 reviews of 2
Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust product for CS Management

Reviewed on 2020/10/08

The sales process was smooth, the demo account helped in understanding.

The sales process was smooth, the demo account helped in understanding.

Pros

Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.

Cons

The knowledge base with content and videos is still work in progress.
The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Frustrating to use - not easy to implement, not easy to customize

Reviewed on 2021/02/25

I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like...

I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.

Pros

I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.

Cons

Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.

Strikedeck FAQs

Below are some frequently asked questions for Strikedeck.

Strikedeck offers the following pricing plans:

  • Free Trial: Available

Contact vendor for pricing information.

Strikedeck offers the following features:

  • Communication Management
  • Onboarding
  • Revenue Management

Strikedeck has the following typical customers:

Small Business, Mid Size Business

Strikedeck supports the following languages:

English

We do not have any information about what devices Strikedeck supports

Strikedeck integrates with the following applications:

Basecamp, Chargify, Dropbox Business, Jira, Marketo Engage, NetSuite, SugarCRM, Zendesk, Zoho CRM, Zuora

Strikedeck offers the following support options:

Phone Support, Online Support

Related categories

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