About Strikedeck
Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync.
The Strikedeck customer engagement feature sends surveys, emails, task reminders, and workflow recipes to customers in order to maintain communication flow and business partnerships. The platform displays customer survey results, renewal statuses, journey stages, and other customizable displays selected by the user.
The Strikedeck modular dashboard can be customized using display pods based on segmentation, usage behavior, and report templates. The platform tracks customer interactions and produces reports and algorithms based on usage trends. The reports also provide data on additional user-selected metrics and data points.
Pricing starting from:
N/A
- Free Trial
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
Images
Features
Total features of Strikedeck: 32
- API
- Activity Dashboard
- Analytics
- Automatic Notifications
- Behavior Tracking
- Benchmarking
- Campaign Management
- Communication Management
- Customer History
- Customer Segmentation
- Customizable Reporting
- Customizable Templates
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Visualization
- Event Triggered Actions
- Performance Metrics
- Planning Tools
- Predictive Analytics
- Prioritizing
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Revenue Management
- SMS Integration
- Sentiment Analysis
- Surveys & Feedback
- Task Management
- Third Party Integration
- Usage Tracking
- Workflow Management
Alternatives
Zoho CRM
Freshdesk
Pipedrive
Alchemer
Reviews
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Write a Review!- Industry: Management Consulting
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust product for CS Management
Reviewed on 2020/10/08
The sales process was smooth, the demo account helped in understanding.
The sales process was smooth, the demo account helped in understanding.
Pros
Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.
Cons
The knowledge base with content and videos is still work in progress.
The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frustrating to use - not easy to implement, not easy to customize
Reviewed on 2021/02/25
I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like...
I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.
Pros
I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.
Cons
Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.
Strikedeck FAQs
Below are some frequently asked questions for Strikedeck.Q. What type of pricing plans does Strikedeck offer?
Strikedeck offers the following pricing plans:
- Free Trial: Available
Contact vendor for pricing information.
Q. What are the main features of Strikedeck?
Strikedeck offers the following features:
- Communication Management
- Onboarding
- Revenue Management
Q. Who are the typical users of Strikedeck?
Strikedeck has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Strikedeck support?
Strikedeck supports the following languages:
English
Q. Does Strikedeck support mobile devices?
We do not have any information about what devices Strikedeck supports
Q. What other apps does Strikedeck integrate with?
Strikedeck integrates with the following applications:
Basecamp, Chargify, Dropbox Business, Jira, Marketo Engage, NetSuite, SugarCRM, Zendesk, Zoho CRM, Zuora
Q. What level of support does Strikedeck offer?
Strikedeck offers the following support options:
Phone Support, Online Support
Related categories
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