Diversified Billing
About Diversified Billing
Diversified Billing so much more than utility billing software. It is more like a complete management system designed for water, sewer, trash gas and electric utilities billing 2,500 to 25,000 customers. It is abailable for your LAN or as a Cloud app.
Diversified Billing lets managers create a personalized master calendar based on standard operating procedures (SOPs), which facilitates the monitoring of pending tasks/milestones, billed services, meter data import, due payment scheduling, discounts, late notice deliveries, and other operations. Features include billing cycle tracking, ACH payments, credit/debit card processing, checklists, customer messages, exception reports, check scanning, custom dashboards, and more. The built-in customer portal enables users to view account history and payment records via charts and graphs.
Diversified Billing allows enterprises to streamline customer service operations, generate account-specific reports and email PDF files or take out prints. Plus, it assists administrators with creating various customizable reports on metrics relating to maintenance, customers, finances, and meter consumption.
Key benefits of Diversified Billing
Available for your LAN or as a Cloud app.
Master Calendar maintains real-time status of every task in your billing cycle.
Dashboard displays overdue, current and future tasks so you can keep a finger on the pulse of your organization.
Included customer portal allows payment online and displays customer account info to reduce office phone calls.
Mobile work orders module provides instant re-reads directly to the billing system.
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Reviews
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- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Takes efficiency to a whole new level.
Reviewed on 2020/07/02
I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable....
I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude.
Pros
The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes.
Cons
Like most other software's, there's lack of options for collections efforts.
Response from Diversified Billing
Hi Suusan, thanks so much for taking the time to submit a review. We have several tools to help with collections efforts. I asked one of the support staff to give you a call to be sure you were aware of everything available.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Visual Utility Billing review
Reviewed on 2020/07/02
Minimal problems have occurred with this software and if they did occur they were resolved within a...
Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.
Pros
I love how with each process you need to do, the software basically walks you through each step.
Cons
The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.
Response from Diversified Billing
Hello Heather. Many thanks for taking the time to submit a review. I sure hope BOMB diggity is a good thing! I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Water Utility
Reviewed on 2020/07/15
My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price...
My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price from [SENSITIVE CONTENT HIDDEN]. No one else can provide it. I spoke with [SENSITIVE CONTENT HIDDEN] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again [SENSITIVE CONTENT HIDDEN] was to get in touch with me. Still waiting.
Pros
I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly.
Cons
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it.
Response from Diversified Billing
Hello Sherry. We appreciate you taking the time to review Diversified Technology Software. We obviously dropped the ball in following up on your request to upgrade your software. My apologies. One of our team has reached out to you to rectify the situation.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PASA Diversified Billing Review
Reviewed on 2020/07/02
Overall, the software has worked very well for us. There are additional features that would be...
Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied.
Pros
the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.
Cons
Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.
Response from Diversified Billing
Hello Kelly. Thanks very much for submitting your review. I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2020/07/22
The system has been super easy. I love the ability to email bills, receive online payments and...
The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.
Pros
The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.
Cons
I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.
Response from Diversified Billing
Hello Cheryl. Thanks so much for taking the time to write a review. I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them.
Diversified Billing FAQs
Below are some frequently asked questions for Diversified Billing.Q. What type of pricing plans does Diversified Billing offer?
Diversified Billing offers the following pricing plans:
- Starting from: US$3.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Visit our website to generate a preliminary pricing proposal! Diversified Billing pricing is based on the number of customers billed. There are no charges for users, the number of bills generated or the number of services billed. Cloud subscription fees include support and maintenance. LAN installations are offered with a one-time license fee plus annual support and maintenance fees. Professional services for data conversion, setup and installation, and training are charged separately.
Q. Who are the typical users of Diversified Billing?
Diversified Billing has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Diversified Billing support?
Diversified Billing supports the following languages:
English
Q. Does Diversified Billing support mobile devices?
Diversified Billing supports the following devices:
Q. What other apps does Diversified Billing integrate with?
Diversified Billing integrates with the following applications:
AccountMate, CenterPoint Fund Accounting for Municipals, QuickBooks Online Advanced
Q. What level of support does Diversified Billing offer?
Diversified Billing offers the following support options:
Email/Help Desk, Phone Support, Chat
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