Friendbuy

About Friendbuy
Friendbuy is a cloud-based referral marketing solution designed to help eCommerce businesses of all sizes generate leads, increase referrals, and manage marketing campaigns. Key features include email capture, reward programs, fraud detection, A/B testing, analytics, and reporting.
The application enables marketers to activate referrals websites and mobile apps using call-to-action (CTA) buttons that encourage customers to share products via links. Friendbuy automates the distribution of different rewards such as coupon codes, loyalty points, account credits, and gift cards to customers. Fraud detection algorithms evaluate the associated cost of each purchase to determine reward eligibility according to flexible criteria. The system also helps professionals drive targeted campaigns and track performance in real-time.
Friendbuy offers API-based and third-party integrations with various platforms such as Stripe, Segment, Klaviyo, Chargebee, ReCharge, Facebook Sharing, and more, automating reward payouts and securing data in a centralized repository. Users can manage a list of rejected referral codes to ensure security and block unauthorized use of the codes. Marketers can utilize email templates in addition to creating personalized messages and reminders to streamline customer communication.
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- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy way to get customer referrals
Reviewed on 2018/03/14
Having the widget on our website has helped customers reap referral benefits from us and we also...
Having the widget on our website has helped customers reap referral benefits from us and we also get the benefits of new customer sales. It's a win-win and I think overall it's a great platform. It's not the coolest and most functional dashboard, but it does help and provide some good analytical feedback.
Pros
I really like that you can see the facebook feed of what people are saying when they share the referral link. It's great to know people are excited to share and reap the benefits of our referral program. It's easy to use and having the widget on our website makes a lot of sense. Our customers benefit and we benefit. Why wouldn't we love this?
Cons
Our team has not had any real issues with the program. We do not utilize the email widget which we plan to use and hope that it isn't too difficult. I think the overall dashboard could look better and provide more support to help us push more referrals out.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Friendbuy provides an easy tool to reward customers and spread our products to others.
Reviewed on 2018/03/07
Pros
We love that it's easy for our customers to use whether they are very technical or not. We have used other programs in the past but Friendbuy performs better overall.
Cons
If a customer loses an email, it could be a little easier to resend it to them or look up their details from the backend.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Encourage Referrals For Your Brand!
Reviewed on 2021/04/05
Pros
It's an easy way to incentivize and encourage customers to spread the word and refer your brand. And easy to use on the customer's end also, for both those referring your brand and those receiving the referral. Activity is tracked automatically, but rewards are given manually.
Cons
The level of customization available is fairly low, which made it difficult to add FriendBuy to our website in a seamless and on-brand way. Pricing is on the expensive side compared to some of its competitors. We did experience select customers sharing their referral links virally on places like Reddit - not a bad thing, but be prepared to see some rack up a decent amount of rewards.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Product But Support is Extremely Limited
Reviewed on 2020/04/29
Okay
Okay
Pros
Ease of Software and Integration. It's not a bad program and the initial setup, they were very hands on.
Cons
Customer Support.
FriendBuy is stuck in the 80's when it comes to customer support. The only way to get in contact with someone in support is emailing them (and the response is dreadfully slow) even for customers that are on their enterprise plan.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FriendBuy is actully a good software to track and manage referrals and referrals rewards
Reviewed on 2022/10/10
It has not been a bad experience at all but it could have been better.
It has not been a bad experience at all but it could have been better.
Pros
It is actually very good for tracking all the referrals done by our customers and all the new customers that they referred to check eligibility for the referral rewards.
Cons
That it sometimes marks some referred customers as old customers and stops the reward from being approved automatically by the referee and will have to mark it approved manually
Friendbuy FAQs
Below are some frequently asked questions for Friendbuy.Q. What type of pricing plans does Friendbuy offer?
Friendbuy offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
Starter Plan: • $249/month • Up to $50k in total company sales per month Deluxe Plan: • $749/month • Up to $100k in total company sales per month Enterprise Plan: • More than $100k in total company sales per month • Contact Friendbuy for custom pricing details
Q. Who are the typical users of Friendbuy?
Friendbuy has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Friendbuy support?
Friendbuy supports the following languages:
English
Q. Does Friendbuy support mobile devices?
Friendbuy supports the following devices:
Q. What other apps does Friendbuy integrate with?
Friendbuy integrates with the following applications:
BigCommerce, Chargebee, Delighted, Klaviyo, Segment, Shopify, Stripe, Twitter/X, Unbounce, Volusion, WooCommerce
Q. What level of support does Friendbuy offer?
Friendbuy offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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