PatientTrak

4.6 (14)
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Patient tracking & engagement management solution

About PatientTrak

PatientTrak is cloud-based patient tracking and engagement solution designed to help medical organizations manage registrations, check-ins, staff management, treatments, communications, and more. The platform comes with an online reservation system, which enables users to schedule appointments and view wait times from any web-enabled device.

PatientTrak includes a feedback module, which enables enterprises to capture, categorize, and manage online surveys, social reviews, and ratings across medical review platforms. The solution offers a host of features such as email alerts, data import, white-label capabilities, HIPAA compliance, historical data, online reputation management, and more. The profile listing management functionality allows users to update center location and physician information across multiple healthcare portals. The built-in communication module lets administrators send text messages to visitors, patients, family members, and staff.

PatientTrak includes a real-time analytics dashboard, which enables users to gain insight into patient flow, revenue, operations, and patient experience via customizable reports and key performance indicators (KPIs). Plus, it supports integration with various third-party systems including EMR, scheduling, practice management, and other tools.

We likely integrate directly with your other software: AdvancedMD, Allscripts, GE Healthcare, AthenaHealth, Cerner, Epic, Greenway Health, Meditech, HST Pathways, Microsoft Teams and eClinicalWorks. Use something not listed? We add to our list all the time.


Key benefits of PatientTrak

Increased review volume, and improved ratings on google & all major review sites.
Patient tracking and improved patient flow. Automated workflows and messaging to improve patient satisfaction. Real-time data, improved staff efficiency and patient check-ins, leading to reduced wait times.
Integration with AdvancedMD, Allscripts, GE Healthcare, AthenaHealth, Cerner, Epic, Greenway Health, Meditech, HST Pathways, Microsoft Teams and eClinicalWorks to improve data sharing in a secure and measured manner.


Images

PatientTrak Software - Reputation Management Insights
PatientTrak Software - Patient Engagement
PatientTrak Software - PatientTrak text messaging
PatientTrak Software - Patient Flow
PatientTrak Software - PatientTrak reporting
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PatientTrak video
PatientTrak video
PatientTrak Software - Reputation Management Insights
PatientTrak Software - Patient Engagement
PatientTrak Software - PatientTrak text messaging
PatientTrak Software - Patient Flow
PatientTrak Software - PatientTrak reporting

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Starting Price

US$395.00
month
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month

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.6 /5
(14)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.4/5

Already have PatientTrak?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
William
William
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am very satisfied with PatientTrak

Reviewed on 2017/12/18

Pros

The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.

Cons

Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.

LaDonna
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient Track Track

Reviewed on 2023/03/17

its been useful for clinical side to keep up with patients progress.

its been useful for clinical side to keep up with patients progress.

Pros

i like how it tracks exactly who is with the patient and who's working on whatever they're working on.

Cons

It could be useful if the patients name highlighted on its own to let us know the arrived.

tanisha
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

not friendly user at all

Reviewed on 2018/04/18

Pros

I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE

Cons

The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back

Response from PatientTrak

Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.

linda
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

filling out survery

Reviewed on 2023/03/20

PatientTrack has worked for me in doing my job.

PatientTrack has worked for me in doing my job.

Pros

I think Patient Trak works fine for me. It is easy to use.

Cons

I am fine with how patientTrak works for me.

Bonnie
Overall rating
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2023/02/16

Pros

I love how easy it is to keep track of where patient are and communicate with our CSR when things needs to be done on the front side of the hospital for each patient.

Cons

It would be nice if we could correlate this software with our medical software.

Showing 5 reviews of 14 Read all reviews

PatientTrak FAQs

Below are some frequently asked questions for PatientTrak.

PatientTrak offers the following pricing plans:

  • Starting from: US$395.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact PatientTrak for pricing details!

PatientTrak has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PatientTrak supports the following languages:

English

PatientTrak supports the following devices:

PatientTrak integrates with the following applications:

AdvancedMD EHR, Cerner Specialty Practice Management, HST Pathways, MEDITECH Expanse, eClinicalWorks

PatientTrak offers the following support options:

Email/Help Desk, Phone Support

Related categories

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