About Knowmax
Knowmax is a knowledge management software that enhances customer support through decision tree analytics for phone and AI Chatbot communication. The system's decision tree functionality allows support agents to collaborate on customer inquiries and search for previous responses to commonly asked questions. Using the intuitive dashboard, agents can utilize the system's picture guide and knowledge base, which gives a visual explanation for incoming tickets and adds a self-service customer experience.
Knowmax's omni-channel AI chatbot comes with natural language processing, which captures customer response data and analyzes conversations to enhance future dialogue. Additionally, the AI chatbot can converse in 12 languages and adapt to phrases and speech tones commonly used in that language. The system comes with customer profiling, which assists returning customers with future sales suggestions for similar products and services.
Pricing starting from:
N/A
- Free Trial
- Subscription
Key benefits of Knowmax
1. Create decision trees
2. Visual device guides
3. Create FAQs page & customer service articles
4. Easy agents training & learning
5. Customer experience automation
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Images
Features
Total features of Knowmax: 51
- Access Controls/Permissions
- Applications Management
- Blended Learning
- Call Scripting
- Cataloging/Categorization
- Certification & Licensing
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Content Management
- Customer Accounts
- Customer Activity Tracking
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Service Analytics
- Data Capture and Transfer
- Data Extraction
- Data Visualization
- Decision Support Software
- Feedback Management
- Full Text Search
- Gamification
- Incident Management
- Knowledge Base Management
- Learning Management
- Live Chat
- Multi-Channel Communication
- Multi-Country
- Multi-Language
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Text Editing
- Version Control
- Video Conferencing
- Video Support
- Visual Analytics
- Workflow Management
Alternatives
Zendesk
LiveAgent
Zoho Desk
User.com
Reviews
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Write a Review!- Industry: Consumer Services
- Company size: 1 001-5 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Knowmax
Reviewed on 2019/10/03
Pros
· Authors found it easy to build and maintain the decision trees.
· Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend.
· Real time analytics present
· Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
Cons
Not applicable. Features we were looking at were available in Knowmax.
- Industry: Financial Services
- Company size: 1 001-5 000 Employees
- Used Other for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback
Reviewed on 2020/08/13
Extremely helpful, quick to reply, professional
Extremely helpful, quick to reply, professional
Pros
this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.
Cons
I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.
- Industry: Telecommunications
- Company size: 1 001-5 000 Employees
- Used Other for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seemless and intuitive
Reviewed on 2020/06/18
The tool enables easy and efficient customer service. The platform is very customizable due to the...
The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature
Pros
Seemless and intuitive integration into native systems.
Cons
Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed
- Industry: Design
- Company size: 51-200 Employees
- Used Other for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Intuitive Product with flexibility and great User Experience
Reviewed on 2019/11/27
Pros
Great User Experience
Easy to understand
New age design
Amazing features
Cons
A perfect SaaS enabled product. Should be open for users to login and start using.
- Industry: Cosmetics
- Company size: 201-500 Employees
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 2020/02/04
There has always been the pro activeness to help by the representatives
There has always been the pro activeness to help by the representatives
Pros
It is a very user friendly software and the knowledge enhancement is a very interesting feature
Cons
The cost is very high for a start-up business.
Knowmax FAQs
Below are some frequently asked questions for Knowmax.Q. What type of pricing plans does Knowmax offer?
Knowmax offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
The price is per module
Q. What are the main features of Knowmax?
We do not have any information about Knowmax features
Q. Who are the typical users of Knowmax?
Knowmax has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Knowmax support?
Knowmax supports the following languages:
English
Q. Does Knowmax support mobile devices?
Knowmax supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Knowmax integrate with?
Knowmax integrates with the following applications:
Ameyo, Freshchat, Freshdesk, Salesforce Essentials, Zendesk
Q. What level of support does Knowmax offer?
Knowmax offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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