About SevenRooms

SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations, as well as integrations with text platforms, booking channels, and payment processing providers. SevenRooms supports single venues, as well as enterprises with multiple locations, and enables data sharing across locations.

SevenRooms offers a white-label, customizable widget that supports multi-channel direct bookings, in order to reduce fees paid to third party providers. SevenRooms supports ticket sales, collects client's payment data, and securely stores credit card information which helps venues recover costs if clients do not show for their appointment. The system uses an auto-assign algorithm to optimize reservations and seat assignments. At the point of reservation all data collected from quests is transferred into in the CRM module, which tracks allergies, past visits and purchases, promotions, upgrades, and other client-specific data that can be used for relationship building.

Data from the CRM database can be analyzed and segmented for use in email marketing campaigns, which can also be created and managed through the SevenRooms platform. Scheduled, personalized campaigns drive repeat visits to the venues by offering clients promotions and coupons for future visits. ROI (return on investment) for each campaign is tracked and recorded to enable strategic planning and adjustments to future campaigns.

Customer feedback and reviews, either through social media or email, are tracked within the system which also provides sentiment analysis. Users can respond to feedback, as well as send transactional emails thanking customers for visiting the venue or reminders when customers haven't visited in a while.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

SevenRooms reservations screenshot
SevenRooms upgrades and events screenshot
SevenRooms interface screenshot
SevenRooms campaign management screenshot
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SevenRooms screenshot: SevenRooms reservations screenshot SevenRooms screenshot: SevenRooms upgrades and events screenshot SevenRooms screenshot: SevenRooms interface screenshot SevenRooms screenshot: SevenRooms campaign management screenshot

Features

Total features of SevenRooms: 78

  • API
  • Activities Booking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attendance Tracking
  • Booking Management
  • Booking Notes
  • CRM
  • Campaign Segmentation
  • Communication Management
  • Contact Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Ticketing
  • Feedback Management
  • For Restaurants
  • Group Reservations
  • Guest Experience Management
  • Lead Generation
  • Lead Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Online Booking
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Predictive Analytics
  • Prioritization
  • Promotions Management
  • Public Waitlist
  • Rate Management
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Reports
  • Self Check-in/Check-out
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Table Management
  • Third Party Booking
  • Visitor Management
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Management

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Reviews

Overall rating

4,5 /5
(13)
Value for Money
4,3/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,6/5

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Showing 5 reviews of 13
Caitlin H.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SevenRooms Review

Reviewed on 2018/12/18

Company has been using SR for over 3 + years and it is perfect tool for operating our client...

Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Stephen M.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2018/07/20

SevenRooms has played a major role in our recovery program with our customers. If a guest has an...

SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Pros

Ability to provide a more customized experience for our valuable guests.

Cons

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Kumar P.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

SevenRooms Isn't Worth It

Reviewed on 2019/08/29

Pros

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love SevenRooms

Reviewed on 2019/04/23

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features...

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Pros

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Alexander J.
Overall rating
  • Industry: Food & Beverages
  • Company size: 201-500 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SevenRooms: The Reservation Platform You Should Be Using

Reviewed on 2019/02/15

Overall the pros far outweigh the cons.

Overall the pros far outweigh the cons.

Pros

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:

1) Cost reduction by eliminating OpenTable fees
2) Ability to drive customers to restaurants within your group of restaurants
3) Live data on consumer spend and the ability to track that over time

Cons

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Showing 5 reviews of 13 Read all reviews

SevenRooms FAQs

Below are some frequently asked questions for SevenRooms.

SevenRooms offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Cost is per-venue with unlimited user licenses.

We do not have any information about SevenRooms features

SevenRooms has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SevenRooms supports the following languages:

English

SevenRooms supports the following devices:

iPhone (Mobile)

SevenRooms integrates with the following applications:

Aloha, Bindo POS, Emma, Facebook, Google Maps, Instagram, Lightspeed Retail, Mailchimp, PeopleVine, Stripe, Toast POS, Twilio Voice, eZSuite

SevenRooms offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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