About csRPA

csRPA is a cloud-based RPA (robotic process automation) solution, which helps contact centers automate operations such as customer interactions, conversational analysis, troubleshooting, regulatory compliance, and more. Key features include task management, performance tracking, scripting, response management, and reporting.

The csRPA platform enables administrators to map processes using a visual designer, create models, run simulations, and manage deployment across systems. It allows subject matter experts, agents, product managers, and trainers to create and publish scripts in real-time. Agents can receive automated guidance on next steps during customer interactions, with the aim of speeding up query resolution timelines. Plus, quality assurance teams can test changes to system functionality and design, and run functional and security tests prior to application deployment on active systems.

csRPA helps users with process guidance, workflow creation, data entry optimization, and navigation sequence management. The sentiment analysis tool helps team members to analyze conversations to enhance customer interactions based on feedback.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of csRPA: 21

  • API
  • Activity Dashboard
  • Auditing
  • Call Scripting
  • Chat Transcript
  • Content Repository
  • Customer Experience Management
  • Data Capture and Transfer
  • Data Import/Export
  • Design Management
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Performance Testing
  • Process Control
  • Real Time Monitoring
  • Rules-Based Workflow
  • Secure Data Storage
  • Security Auditing
  • Sentiment Analysis
  • Version Control

Alternatives

BAAR

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NOVO CxP

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#2 Alternative to csRPA
NOVO CxP is a robotic process automation (RPA) solution, which helps businesses manage information exchange across...

Automata

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#3 Alternative to csRPA
Automata is a cloud-based RPA (robotic process automation) solution, which assists businesses with automating...

Klippa

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#4 Alternative to csRPA
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csRPA FAQs

Below are some frequently asked questions for csRPA.

csRPA offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Jacada for pricing details.

We do not have any information about csRPA features

csRPA has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

csRPA supports the following languages:

English

We do not have any information about what devices csRPA supports

We do not have any information about what integrations csRPA has

csRPA offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for csRPA.