About csRPA
csRPA is a cloud-based RPA (robotic process automation) solution, which helps contact centers automate operations such as customer interactions, conversational analysis, troubleshooting, regulatory compliance, and more. Key features include task management, performance tracking, scripting, response management, and reporting.
The csRPA platform enables administrators to map processes using a visual designer, create models, run simulations, and manage deployment across systems. It allows subject matter experts, agents, product managers, and trainers to create and publish scripts in real-time. Agents can receive automated guidance on next steps during customer interactions, with the aim of speeding up query resolution timelines. Plus, quality assurance teams can test changes to system functionality and design, and run functional and security tests prior to application deployment on active systems.
csRPA helps users with process guidance, workflow creation, data entry optimization, and navigation sequence management. The sentiment analysis tool helps team members to analyze conversations to enhance customer interactions based on feedback.
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of csRPA: 21
- API
- Activity Dashboard
- Auditing
- Call Scripting
- Chat Transcript
- Content Repository
- Customer Experience Management
- Data Capture and Transfer
- Data Import/Export
- Design Management
- Monitoring
- Multi-Language
- Multiple User Accounts
- Performance Testing
- Process Control
- Real Time Monitoring
- Rules-Based Workflow
- Secure Data Storage
- Security Auditing
- Sentiment Analysis
- Version Control
Alternatives
BAAR
NOVO CxP
Automata
Klippa
csRPA FAQs
Below are some frequently asked questions for csRPA.Q. What type of pricing plans does csRPA offer?
csRPA offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Jacada for pricing details.
Q. What are the main features of csRPA?
We do not have any information about csRPA features
Q. Who are the typical users of csRPA?
csRPA has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does csRPA support?
csRPA supports the following languages:
English
Q. Does csRPA support mobile devices?
We do not have any information about what devices csRPA supports
Q. What other apps does csRPA integrate with?
We do not have any information about what integrations csRPA has
Q. What level of support does csRPA offer?
csRPA offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
Related categories
See all software categories found for csRPA.
