About Scal-e

Scal-e is a web-based marketing solution that reaches audiences through customer loyalty programs and customer data management to gain a 360 degree view on customer tendencies. The system comes with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence. The omnichannel module allows for multi-channel marketing campaigns that can be distributed through email, SMS, print, social media, wechat, and more to reach a multitude of prospects and existing customers. Additionally, the solution comes with a regulatory management engine that protects customer privacy through data encryption.

Scal-e provides customer loyalty management that analyzes customer trends and gives incentives to returning customers based on previous activity. The system also comes with a feedback options that allow customers to rate their online experience through forms, multiple choice questions, and statistics. In addition, the data management module displays statistics through custom dashboards that give a complete overview of how campaigns are operating with ROI analysis.

Devices

Business size

S M L

Markets

United States, Canada, Australia, China, Mexico

Supported Languages

Chinese (Simplified), English, French

Images

Custom dashboards with trend analysis
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Scal-e screenshot: Custom dashboards with trend analysis

Features

Total features of Scal-e: 38

  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Behavior Tracking
  • Business Intelligence
  • Campaign Management
  • Campaign Segmentation
  • Client Portal
  • Communication Management
  • Customer Database
  • Customer Profiling
  • Customer Segmentation
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Mapping
  • Data Migration
  • Email Distribution
  • Email Marketing Management
  • Email Tracking
  • Feedback Collection
  • Gamification
  • Gift Card System
  • Lead Capture
  • Loyalty Program
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Offline Access
  • Predictive Analytics
  • ROI Analytics
  • Referral Tracking
  • Rewards Management
  • SMS Marketing Managment
  • Self Service Portal
  • Social Advertising
  • Social Network Marketing
  • Social Performance Management
  • Survey Management

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Reviews

Overall rating

5 /5
(13)
Value for Money
4,9/5
Features
5/5
Ease of Use
4,8/5
Customer Support
5/5

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Showing 5 reviews of 13
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Local and global marketing enhanced

Reviewed on 2021/02/15

It's hard to navigate the galaxy of marketing software packages. After several disappointments, I...

It's hard to navigate the galaxy of marketing software packages. After several disappointments, I did my research to finally find the "Real CDP" label. Among them, a French solution that I chose for practicality.

Pros

We use Scal-e for unify our marketing and communication across all our entities. This platform is a right step to take for Distributed Marketing : Very good interface and well optimized to be used globally and locally. The IT teams customized all the profiles I need for all types of users, according to my needs. Practical and convenient. Quickly integrated and adopted by all my affiliates.

Cons

As it's a all integrated hub , we replaces all our marketing tool by Scal-e platform. It took some time for the teams to get used to it . Good point, the online support and courses helped a lot.

Loic P.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Scal-e MarTech Suite truly helped us to scale our digital marketing activities

Reviewed on 2021/02/16

Step by step we are scaling up its use for additional marketing activities.

Step by step we are scaling up its use for additional marketing activities.

Pros

The software is easy of use and it was also pretty fast to perform all the initial setup.
We very much like their "solution by industry" which helped us to start a live pilot in a matter of days.

Cons

So far so good! we still have lots of additional features to discover - to decide on using them or not.

Doreen S.
Overall rating
  • Industry: Textiles
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Say yes to Scal-e!

Reviewed on 2021/02/16

My overall experience with Scal-e is utterly satisfying, I highly recommend this platform to anyone...

My overall experience with Scal-e is utterly satisfying, I highly recommend this platform to anyone who wishes to take customer marketing to the next level !

Pros

Scal-e is able to customize everything depending on your needs and adapts perfectly to your business environment! The initial set-up stage was as professional as today's daily support.
Handling your database, sending out communication campaigns, managing a loyalty program ... everything is easy and highly efficient with Scal-e.
Moreover, the team is always ready to help, it is very pleasant to work with them and to build up a relationship.

Cons

Scal-e always offers new features and constantly strikes at becoming even more user friendly, the little feedback I have given in the past had been taken into account, there is nothing I can complain about today.

Guillaume C.
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent end-to-end platform

Reviewed on 2021/02/18

Pros

We use Scal-e on a daily basis and the solution has everything we need (marketing stack, privacy module, DQM, loyalty program, distributed marketing, etc.) is there. The goal is achieved for us, at a pretty good price, even with a large volume of data and users having to log in.

Cons

Everything is integrated and the coverage is vast, it means that you can replace pretty much every marketing tools with Scal-e but you also need teams which know their responsibilities and willing to get used to it. Good points, user friendly and the online support and courses helped a lot.

Hamzaoui S.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good company and good product

Reviewed on 2021/02/16

Pros

I have used Scal-e's martech solution to improve the conversions on my social media ads. The solution offered by Scal-e was very easy to customise to my unique business cases and allowed me to improve my margins.
The team is also very professional and responsive

Cons

Some integrations were missing, but were addressed very quickly by the team

Showing 5 reviews of 13 Read all reviews

Scal-e FAQs

Below are some frequently asked questions for Scal-e.

Scal-e offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Please contact Scal-e directly for pricing details

Scal-e offers the following features:

  • Activity Tracking
  • Analytics
  • Campaign Management
  • Communication Management
  • Customer Segmentation
  • Data Analysis
  • Data Integration
  • Data Migration
  • Data Security
  • Feedback Collection
  • Gamification
  • Loyalty Program
  • Multi-Channel Marketing
  • Referral Tracking
  • Rewards Management

Scal-e has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Scal-e supports the following languages:

Chinese (Simplified), English, French

We do not have any information about what devices Scal-e supports

We do not have any information about what integrations Scal-e has

Scal-e offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

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