Capacity

Artificial Intelligence-based knowledge management solution

About Capacity

Capacity is an artificial intelligence (AI) and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. The platform comes with a drag-and-drop interface, which assists users with organizing information using folders, dialogues, and custom sharing rules.

Capacity allows enterprises to manage database access permissions for team members, website visitors, departments, and positions. Key features include natural language processing, instant responses, secure document storage, dashboards, and customizable content. The platform includes an AI-enabled knowledge base, which lets users store information related to applications, documents, procedures, and manuals in a centralized repository for future reference. The system also uses machine-learning technology to detect duplicate answers across the database and sends verification alerts to administrators.

Capacity includes search capabilities, which let users browse knowledge bases, FAQs, and manuals using custom keywords. Plus, it supports integration with various third-party systems such as Zendesk, Jira, ServiceNow, Bullhorn, Google Maps, Salesforce, Microsoft Outlook, and more.


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Capacity Software - Capacity knowledge base
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Capacity

4,5 (14)
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Starting Price

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US$61,00
month

Pricing Options

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Free version
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Features

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425

Integrations

31
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Ease of Use

4,3 (14)
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Value for Money

4,2 (14)
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Customer Service

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Reviews

Overall rating

4,5 /5
(14)
Value for Money
4,2/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
Sherea
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Capacity’s Knowledge Management Solution

Reviewed on 2019/11/14

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team...

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Pros

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Cons

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Response from Capacity

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7.

We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Alyssa
Overall rating
  • Industry: Real Estate
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valuable Time Saver

Reviewed on 2019/11/18

Fantastic and quick which is just the way I like to operate.

Fantastic and quick which is just the way I like to operate.

Pros

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Cons

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Response from Capacity

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things!

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Kirsten
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Great concept but needed more work before release

Reviewed on 2020/05/11

Pros

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Cons

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Response from Capacity

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Capacity: An AI-powered team collaboration software with intuitive features

Reviewed on 2023/04/04

Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive...

Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams.

Pros

AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success.

Cons

Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed.

Jake
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You'll never have to answer a question twice. Use Capacity - a great AI platform

Reviewed on 2019/11/14

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Pros

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Cons

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Response from Capacity

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity.

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Showing 5 reviews of 14 Read all reviews

Capacity FAQs

Below are some frequently asked questions for Capacity.

Capacity offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Capacity for pricing details.

Capacity has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Capacity supports the following languages:

English

Capacity supports the following devices:

Capacity integrates with the following applications:

Box, Bullhorn ATS & CRM, Clearbit, ConvertKit, Cornerstone, Encompass, Freshdesk, Gmail, Google Calendar, Google Drive, Google Maps, HubSpot Marketing Hub, Insperity OrgPlus, Jira, Jira Work Management, Marketo Sales Connect, Microsoft 365, Microsoft Dynamics AX, Microsoft Outlook, OneDrive, Paylocity, Procore, ServiceNow, Surefire CRM, TriNet Zenefits, Twilio, UKG Pro, Unanet CRM by Cosential, Yelp for Restaurants, Zendesk Suite, ZoomInfo SalesOS

Capacity offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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