Capacity

Artificial Intelligence-based knowledge management solution

About Capacity

Capacity is an artificial intelligence (AI) and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. The platform comes with a drag-and-drop interface, which assists users with organizing information using folders, dialogues, and custom sharing rules.

Capacity allows enterprises to manage database access permissions for team members, website visitors, departments, and positions. Key features include natural language processing, instant responses, secure document storage, dashboards, and customizable content. The platform includes an AI-enabled knowledge base, which lets users store information related to applications, documents, procedures, and manuals in a centralized repository for future reference. The system also uses machine-learning technology to detect duplicate answers across the database and sends verification alerts to administrators.

Capacity includes search capabilities, which let users browse knowledge bases, FAQs, and manuals using custom keywords. Plus, it supports integration with various third-party systems such as Zendesk, Jira, ServiceNow, Bullhorn, Google Maps, Salesforce, Microsoft Outlook, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Capacity knowledge base
Capacity Slack integration
Capacity guided conversation
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Capacity screenshot: Capacity knowledge base Capacity screenshot: Capacity Slack integration Capacity screenshot: Capacity guided conversation

Features

Total features of Capacity: 100

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Attended Automation
  • Automated Routing
  • Business Process Automation
  • Business Process Control
  • CMDB
  • Calendar Management
  • Cataloging/Categorization
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

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#1 Alternative to Capacity
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monday.com

4,6
#2 Alternative to Capacity
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Bitrix24

4
#3 Alternative to Capacity
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

Zoho Desk

4,5
#4 Alternative to Capacity
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4,5 /5
(11)
Value for Money
4,1/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 11
Sherea D.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Capacity’s Knowledge Management Solution

Reviewed on 2019/11/14

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team...

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Pros

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Cons

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Response from Capacity

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7.

We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Alyssa H.
Overall rating
  • Industry: Real Estate
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valuable Time Saver

Reviewed on 2019/11/18

Fantastic and quick which is just the way I like to operate.

Fantastic and quick which is just the way I like to operate.

Pros

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Cons

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Response from Capacity

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things!

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Kirsten K.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Great concept but needed more work before release

Reviewed on 2020/05/11

Pros

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Cons

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Response from Capacity

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Jake D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You'll never have to answer a question twice. Use Capacity - a great AI platform

Reviewed on 2019/11/14

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Pros

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Cons

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Response from Capacity

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity.

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Alyssa H.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great concept - Wonderful staff

Reviewed on 2020/05/11

Our overall experience has been great! Great team to work with and they really helped set us up or...

Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates.

Pros

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

Cons

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

Response from Capacity

Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team.

We are continually improving our product, and we appreciate your feedback and suggestions for future features.

Showing 5 reviews of 11 Read all reviews

Capacity FAQs

Below are some frequently asked questions for Capacity.

Capacity offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Capacity for pricing details.

We do not have any information about Capacity features

Capacity has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Capacity supports the following languages:

English

Capacity supports the following devices:

Capacity integrates with the following applications:

Box, Bullhorn ATS & CRM, Gmail, Google Calendar, Google Drive, Google Maps, HubSpot Marketing Hub, Jira, Microsoft Outlook, OneDrive, ServiceNow, UKG Pro, Zendesk, Zenefits

Capacity offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Capacity.