Hushmail

Email, web form, and e-signature solution for healthcare

About Hushmail

Hushmail is a web-based email service that enables businesses in legal, healthcare, and non-profit organizations to send, as well as receive, encrypted client communications. It comes with a drag-and-drop form builder that includes customizable templates for users to create personalized web forms and collect electronic protected health information (ePHI).

Using electronic signature capture capabilities, Hushmail allows businesses to receive consent forms from clients, as well as disclosures, fee agreements, questionnaires, and more. The service lets users request signatures on forms via email, track the progress on pending signature requests, and receive completed forms in personal inboxes with timestamped activity records. Plus, practices can communicate with clients using private domain names, ensuring brand visibility across all communications.

Hushmail comes with email archiving and forwarding capabilities, which enable businesses to create email addresses for automated redirects and choose one account to centralize communications from multiple email addresses. It incorporates various security measures such as two-step verification, OpenPGP encryption, and email aliases, among others, allowing businesses to ensure compliance with HIPAA, GDPR, CCPA, ESIGN, and UETA regulations.

Pricing starting from:

US$5,99/month

  • Free Trial
  • Subscription

Key benefits of Hushmail

Send and receive emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, there’s no complicated installation. Just sign up and start sending.

Customize ready-made templates or build forms from scratch with our drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more.

Instant online signing for your most important digital forms. Your patients or clients can sign anywhere, on any device with legally binding e-signatures. Available on select plans.

Multiple layers of security, including OpenPGP encryption, two-step verification, and a secure message center, ensure messages remain confidential. Enhanced filters block viruses and spam.

Business Associate Agreement (included with all Hushmail for Healthcare plans) affirms that Hushmail complies with HIPAA requirements when handling PHI on your behalf.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$5,99/month

  • Free Trial
  • Subscription

Images

Hushmail iOS application
Hushmail encrypted email communication
Hushmail form builder
Hushmail client intake form
View 5 more
Hushmail video
Hushmail screenshot: Hushmail iOS application Hushmail screenshot: Hushmail encrypted email communication Hushmail screenshot: Hushmail form builder Hushmail screenshot: Hushmail client intake form

Features

Total features of Hushmail: 39

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Application Security
  • Archiving & Retention
  • Audit Trail
  • Authentication
  • CRM
  • Compliance Management
  • Compliance Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Security
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • HIPAA Compliant
  • Mobile Signature Capture
  • Multiple User Accounts
  • Password Management
  • Purchasing & Receiving
  • Response Management
  • Routing
  • Rules-Based Workflow
  • Signature Management
  • Spam Blocker
  • Task Progress Tracking
  • Template Management
  • Two-Factor Authentication
  • Web Forms
  • Whitelisting/Blacklisting

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Reviews

Overall rating

4,6 /5
(28)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,4/5

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Showing 5 reviews of 28
D W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Security for your email

Reviewed on 2018/10/09

Pros

As a gmail user I really liked being able to secure messages with a pass phrase to ensure that only the recipient of my messages was able to read them.

Cons

Many years ago Hushmail was completely encrypted, but now, in our brave new world, the TOS now stipulates that they can and will turn over your info in the event of court orders.

Triva P.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Encrypted email that’s easy for my clients to use

Reviewed on 2020/02/06

Customer service is excellent. They get back to me right away. That could be worth the price.

Customer service is excellent. They get back to me right away. That could be worth the price.

Pros

I like that with Hushmail I can create alias emails for different uses.
I like that sending attachments is easy.
I like there is an app so I can use it one my phone.

Cons

I guess the only drawback is the price-it should cost a few dollars less.
I wish that it didn’t show my return email address to the people I send it to. Here is why. In California, the agency that regulates marriage and family counselors consider emails as advertising. Therefore my email must include my full name, type of license, and my license number. So that pretty much kills the confidentiality on my clients inbox. A stone can see the email is coming from a psychotherapist. When I found out about the alias emails I could create, that solved the problem... the only drawback is that the aliases don’t have my website name after the @InnerFreedomConsulting.com.
Instead, it has Hushmail info @nym.hush.com
But at least I can use an alias to send emails to established clients-so confidentiality is maintained.

Response from Hushmail

Hi Triva, thanks for your feedback. It means a lot to us that you're happy with our services.
The good news is that you can set up email forwarding addresses using your own domain (e.g. [email protected]). Our Customer Care team will be very happy to help you set these up. You can reach them either by email, [email protected], or by phone at 1-877-533-4874. They are available Monday through Friday from 7am to 5pm Pacific Time.
Thanks again for your earlier feedback. Our team works hard to make sure you have the services you need, and your satisfaction means everything to us.
All the best,
Anabeli Fernandez, Marketing Manager

Nathan H.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Secure Emails

Reviewed on 2021/03/24

Has been a great experience. No really issues so far.

Has been a great experience. No really issues so far.

Pros

That I am able to offer HIPAA compliant emails. Ability to send encrypted emails. Also was able to send one form in emails.

Cons

I noticed that if I go to add a contact, I frequently have to refresh my screen before selecting to add a client. I would enter the information and then it doesn't do anything unless I refresh, then I have to enter it again. I don't like that other people can't initiate an encrypted message to me, but I am assuming that is not because of Hushmail.

Response from Hushmail

Thanks very much for your feedback. We truly appreciate it. The good news is you can give your clients a way to initiate an encrypted message by using one of our secure contact forms. You can view a sample here: https://www.hushmail.com/secure-forms/templates/general/5b21885200b88-secure-contact-form/ and read more about our secure forms here: https://www.hushmail.com/secure-forms/ Our Customer Care team would be happy to help you get started with forms. You can reach them here: [email protected] Thanks again for your feedback. We're glad you consider us a 5-star service.

Katie L.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Botched information

Reviewed on 2020/09/07

Another money-greedy company that now regrets that they didn't start out money hungry and also...

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks

Pros

This is a HIPAA compliant encryption service.

Cons

I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY

Response from Hushmail

Thanks very much for your feedback. We're sorry that you didn't have a good experience with our Customer Care team. We tracked down your account and reached out to you to make this right. Thanks again for your feedback.

Cathy C.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hushmail for HIPAA Compliant Email

Reviewed on 2020/07/29

We have had a great experience with Hushmail. Would highly recommend this email software for...

We have had a great experience with Hushmail. Would highly recommend this email software for companies of all sizes

Pros

I needed a HIPAA compliant software for my company to send health related documents and correspondence. Hushmail fit the bill at a low cost. The encryption feature can be turned off and on for individual emails, making ease of reading for the recipient. (no need to log on to read). Contacts can be saved. Hushmail will download them for you if needed. Sending mail to another Hushmail account requires no log on to be encrypted.

Cons

Hushmail could be a bit less expensive. The archive feature could be free. Contacts could be downloadable by the user.

Showing 5 reviews of 28 Read all reviews

Hushmail FAQs

Below are some frequently asked questions for Hushmail.

Hushmail offers the following pricing plans:

  • Starting from: US$5,99/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Hushmail is available on monthly as well as annual subscriptions: Small Businesses - $5.99/month/user Small Business Plus - $7.99/month/user Healthcare Businesses - starts at $9.99/month and $109/year Law Firms - $9.99/month/user Nonprofit Organizations - $3.99/month/user

We do not have any information about Hushmail features

Hushmail has the following typical customers:

2-10, 11-50, 51-200, 201-500

Hushmail supports the following languages:

English

Hushmail supports the following devices:

iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Hushmail has

Hushmail offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

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