About Milldesk

Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.

With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.

Milldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.


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Milldesk Software - Milldesk incident management
Milldesk Software - Milldesk report management
Milldesk Software - Milldesk knowledge base
Milldesk Software - Milldesk requester panel dashboard
Milldesk Software - Milldesk dashboard
Milldesk Software - Milldesk quick incident report
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Milldesk video
Milldesk Software - Milldesk incident management
Milldesk Software - Milldesk report management
Milldesk Software - Milldesk knowledge base
Milldesk Software - Milldesk requester panel dashboard
Milldesk Software - Milldesk dashboard
Milldesk Software - Milldesk quick incident report

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Milldesk

4,8 (5)
VS.
Highly reviewed

Starting Price

US$19,00
month
£45,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

36
128

Integrations

2
29

Ease of Use

4,4 (5)
4,6 (35)

Value for Money

4,6 (5)
4,6 (35)

Customer Service

4,8 (5)
4,7 (35)
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Reviews

Overall rating

4,8 /5
(5)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,8/5

Already have Milldesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5
Oscar Daniel
Oscar Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best option for helpdesk

Reviewed on 2019/02/15

We had our own helpdek tool but we had a total damage and we had to find out a quick solution to...

We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Pros

I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.

Cons

Maybe the price, I know about some options for free, at least in latinamerica.

Victor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Milldesk Review

Reviewed on 2019/03/01

I am part of the team that evaluated and made the decision to purchase this application. We think...

I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision.
Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Pros

* It is an easy-to-use, friendly tool with no access problems
* It has (almost) everything I need for my job
* Is stable. We have not had interruptions during its use. Est + a always available.
*The quality of the application and the speed improved considerably when they switched to the HTML5 version

Cons

* He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more.
* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs.
* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.

Moara
Overall rating
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Milldesk CSC

Reviewed on 2019/02/27

Obtain measurement of helpdesk efficiency

Obtain measurement of helpdesk efficiency

Pros

It allows my team to organize daily and recurrent tasks

Cons

It is not easy to manage the subordinate tasks - there is no way to prioritize

Felipe
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Milldesk system

Reviewed on 2019/02/27

The deployment of milldesk has added great value to our business, contributing to service improvemen...

The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Pros

What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons

It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

Fernando
Overall rating
  • Industry: Building Materials
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficient, simple to access and to work

Reviewed on 2019/03/01

We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise...

We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Pros

Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons

I missed some kind of access configuration. And I think the mobile app can be better.

Milldesk FAQs

Below are some frequently asked questions for Milldesk.

Milldesk offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Milldesk for pricing information.

Milldesk has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Milldesk supports the following languages:

English, French, Portuguese

Milldesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Milldesk integrates with the following applications:

Microsoft Power BI, WhatsApp

Milldesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Milldesk.