About Legwork

Legwork is an appointment reminder solution designed to help businesses in the dental industry automate processes related to referrals, communication, feedback, and more. Practices can collect medical history via forms, detect last-minute cancellations to find open slots for new patients, and send automated notifications to remind patients about upcoming appointments.

Key features of Legwork include calendar management, appointment scheduling, recurring appointments, a contact database, appointment confirmation tracking, and online booking. It allows organizations to request patient reviews via email and SMS, calculate net promoter scores (NPS) to gain insight into patient sentiment, and send pre-appointment comfort questionnaires to new patients. The system automatically sends referral requests to patients via email, and users can attach gift cards to encourage patient referrals.

Legwork offers comfort preferences, blast messaging, treatment interests, two-way texting, postal mailers, auto-calling, and more, in order to boost patient experience and communication. The centralized platform helps enterprises generate practice reports by monitoring reviews and email open and click rates.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Legwork dashboard screenshot
Legwork web forms screenshot
Legwork pre-built template
Legwork task management screenshot
View 5 more
Legwork screenshot: Legwork dashboard screenshot Legwork screenshot: Legwork web forms screenshot Legwork screenshot: Legwork pre-built template Legwork screenshot: Legwork task management screenshot

Features

Total features of Legwork: 52

  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Analytics
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Bulk Send
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Communications Calendar
  • Contact Database
  • Custom Forms
  • Customer Activity Reporting
  • Customizable Reporting
  • Customizable Templates
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • Multi-Campaign
  • Multi-Language
  • Push Notifications
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SMS Marketing Managment
  • Scheduling
  • Sentiment Analysis
  • Status Reporting
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integration
  • Web Forms

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Reviews

Overall rating

4,8 /5
(23)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 23
Nathan M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply The Best!

Reviewed on 2020/02/04

Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a...

Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us.

Pros

The comprehensive yet simple approach to their products. I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor.

Cons

We have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level!

Sharon S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you use social media you'll pick up legwork fast

Reviewed on 2020/02/05

We are getting a lot of reviews in and have ease of access to everything we could possibly need....

We are getting a lot of reviews in and have ease of access to everything we could possibly need. Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email.

Pros

I like how everything is in one place. From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought!

Cons

The original price point is costly but in my opinion worth it.

Rick P.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good to very good

Reviewed on 2020/01/30

Very good

Very good

Pros

Text features are very convenient

Cons

Could use a more robust library of patient flyers to help drive business to certain procedures

Response from Legwork

thank you for your review, Dr. Pyun. We value your feedback and will certainly take your comments regarding our content library into consideration. Sincerely, The Legwork team

Roselyn M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient Communications Software

Reviewed on 2020/02/05

Patient communications .

Patient communications .

Pros

Easy Communications with patients, Marketing and reviews, forms.

Cons

I hope they will be able to add the features such as extracting patients with unpending treatment that need to come back.

Katie R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of Daily Tasks

Reviewed on 2020/02/03

We haven't switched to another company because of how easy Legwork is to use and the value is above...

We haven't switched to another company because of how easy Legwork is to use and the value is above all others.

Pros

What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter.

Cons

No online payments or scheduling options for patients.

Showing 5 reviews of 23 Read all reviews

Legwork FAQs

Below are some frequently asked questions for Legwork.

Legwork offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Legwork for pricing details.

Legwork offers the following features:

  • Calendar Management
  • Contact Database

Legwork has the following typical customers:

Small Business

Legwork supports the following languages:

English

We do not have any information about what devices Legwork supports

Legwork integrates with the following applications:

Curve Dental, GoToConnect

Legwork offers the following support options:

Phone Support, Online Support

Related categories

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