Generations Homecare System

Homecare app for scheduling, visit verification and more

4,2 /5 (17 reviews) Write a Review!

Generations Homecare System Overview

What is Generations Homecare System?

The free mobile app for care teams by Generations Homecare System is a top-rated, HIPAA compliant app for homecare agencies around the world. The mobile app is available in English and Spanish.

Generations Homecare System is a cloud-based solution designed to help Medicaid and private duty homecare agencies automate processes related to billing, payroll, scheduling, Electronic Visit Verification and more.

Key features of Generations Homecare System include care plan management, client management, scheduling, visit verification, field communication, payroll management, electronic signature capture, and time/task reporting. Data is directly exported to QuickBooks or existing clearing houses, which allows users to track approved service hours, holiday pay, overtime, and more, in order to streamline billing processes. It comes with a calendar functionality, which enables care teams to view confirmed shifts in real-time and update schedules based on individual requirements.

Generations Homecare System lets homecare providers receive updates about changing client conditions and missed visits via HIPAA-compliant messaging. Users can also generate custom reports on the system to facilitate decision making, delivery of homecare services and to improve client health outcomes.

Generations Homecare System Overview

Pricing

Starting from
US$300,00/month

Pricing options

Free Trial
Subscription
Value for money

Generations Standard Software and Service Package: $300/month
Generations add-on - Electronic Visit Verification: $25/month


Generations Homecare System Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, Spanish

Media

Generations Homecare System receipt screenshot
Generations Homecare System dashboard
Generations Homecare System schedules
Generations Homecare System screenshot: Generations Homecare System receipt screenshot Generations Homecare System screenshot: Generations Homecare System dashboard Generations Homecare System screenshot: Generations Homecare System schedules

Generations Homecare System Reviews

Generations Homecare System Reviews

Overall rating
4,2
/
5
Excellent
9

Very good
5

Average
2

Poor
0

Terrible
1

Value for Money
4,1
Features
3,9
Ease of Use
4,5
Customer Support
4,1
82% recommended this app
Verified Reviewer

Streamline your scheduling


Kacie M.

Returned Customer

Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations.


Patricia-lee B.

Frequently does not work


Margie G.

Create Raving Fans

We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes.


Terri D.

Great Product and even better support

Getting started was easy with a great transition team. The online chat is immediate - they respond, can remote in and are very helpful. When there are glitches, they listen and get working on it.
They also will listen to suggestions for updates. The "new version" releases are constant (which is a good thing) and they provide a wonderful summary of all the upgrades so you can take advantage of the new bells and whistles.


Verified Reviewer
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Streamline your scheduling

Used Daily for 6-12 months
Reviewed on 2019/04/17
Review Source: Capterra

Pros

Generations has helped us streamline on scheduling of our nonmedical homecare aides. The software is easy to use and has artificial intelligence to suggest what caregivers might be available for open clients. It reduces an agency's potential fraud risk because of the telephony (EVV) system. There is an app as well that caregivers can logon to submit notes about their visit. I highly recommend it.

Cons

No real cons. The app can be buggy and will kick you off.

Response from Integrated Database Systems

Thank you so much for the review and great feedback! We really appreciate it and we're glad to hear you're enjoying Generations.

--Team G

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kacie M.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Returned Customer

Used Daily for 1+ year
Reviewed on 2020/09/22
Review Source: Capterra

Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations.

Pros

After using Generations for 2 years, my small business began to rapidly grow and I felt the need to shop for another platform that had more features. After 8 months of using a competitor, Generations now has the capabilities I was needing and I am back and happier than ever. The customer service is without a doubt some of the best in the industry. I am never on hold and my questions or always answered that day. Implementation was seamless and there isn't a lot of backend setup. My field staff is also pleased with the transition as it is very user friendly.

Cons

Some state DOL's mandate accrued sick leave for employees. I currently need to use a separate platform to track accrued hours, I would love to see this built into Generations.

Response from Integrated Database Systems

Thank you for such a thoughtful review, Kacie and congratulations on your business success! We are proud to be your technology partner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Patricia-lee B.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Frequently does not work

Used Daily for 2+ years
Reviewed on 2019/12/16
Review Source: Capterra

Pros

The ease of use when it works, the multitude of access you can have to reports. However, when it is down and you are used to using the different facets of the software it can cause utter chaos in the scheduling, payroll and billing department all at once.

Cons

It frequently does not work. It disconnects from the internet. The telephony does not use the GPS as advertised.
The billing is incorrect when it flows over to payroll. We have called numerous times to address this issue and we are told that there is a glitch in the software although they do not compensate for the monthly billing of over
$600.00 when i9t is down for a month at a time.

Response from Integrated Database Systems

Hi Patricia-Lee,

Thank you for taking the time to leave us a review. We appreciate the feedback! We are disappointed to hear that you've had a less than exceptional experience with Generations. We will reach out to you directly so that we can learn more and make things better.

Thank you,
Team G

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Margie G.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Create Raving Fans

Used Daily for 2+ years
Reviewed on 2020/07/10
Review Source: Capterra

We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes.

Pros

Ease of Use and the Call Center Central communications tool tops the list in our organization. As clinical care professionals the last thing you want to do is mess with technology, but what Generations brings to the table is so user friendly we can put RN's and LPN's and caregivers in the field often times same day and feel confident they are well equipped.

Cons

It would be nice to have a test database, to see the impact to operations whenever large changes come along, but we have existed a long time without one because Generations has a very comprehensive online video training library and updated documentation that is fast and easy access. In addition their online chat and tech support is high level hands on.

Response from Integrated Database Systems

Hi Margie,

Wow! Thank you for the great feedback and for the 5-star review. We are pleased to hear that you are happy with the system and that our customer support is meeting your needs. Please continue to send us your requests and we will do our best to add them. We are here for you!

Thank you again!

- Team G

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Terri D.
Industry: Public Safety
Company size: 51-200 Employees

Great Product and even better support

Used Daily for 2+ years
Reviewed on 2017/02/14
Review Source: SoftwareAdvice

Getting started was easy with a great transition team. The online chat is immediate - they respond, can remote in and are very helpful. When there are glitches, they listen and get working on it.
They also will listen to suggestions for updates. The "new version" releases are constant (which is a good thing) and they provide a wonderful summary of all the upgrades so you can take advantage of the new bells and whistles.

Pros

Customer Service
Adaptive and open to suggestions
Always improving - not a stagnant software

Cons

CRM - is not very robust. I am not able to use it as a marketing/referral source tool as I would like to. I still need another software - ACT! or something like that.

There are so many things you can do with this software, it will take a while to get the full benefit. When you start you could be overwhelmed, but will be happy it is so robust once you get going.

Response from Integrated Database Systems

Hi Terri,

Thanks so much for the great feedback and review! We hope you're enjoying the new functionality we rolled out last week. :)

--Team G

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 17 user ratings
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Generations Homecare System Pricing

Generations Homecare System Pricing

Starting from
US$300,00/month
Free Trial
Subscription
Value for money

Generations Standard Software and Service Package: $300/month
Generations add-on - Electronic Visit Verification: $25/month

Generations Standard Software and Service Package: $300/month
Generations add-on - Electronic Visit Verification: $25/month

Value for Money
4,1/5
Based on 17 user ratings
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Generations Homecare System Features

Generations Homecare System Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,9/5
Based on 17 user ratings
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Categories

Additional information for Generations Homecare System

Additional information for Generations Homecare System

Key features of Generations Homecare System

  • Billing & Invoicing
  • Charting
  • Client Management
  • Payroll Management
  • Scheduling
  • Time / Task Reporting

Benefits

- Accurate GPS verification: proprietary in-app mapping makes it possible for caregivers to check in for each visit
- Integrated Google Maps for maximum efficiency across the entire care team: Google Maps integration provides turn-by-turn directions and best routes between referral sources
- Accurate billing and payroll: schedules are automatically confirmed via Visit Verification resulting in accurate billing and payroll exports
- Real-time visit verification: accurate visit verification ensures quality of care for your clients and accurate billing and reporting
- The Call Center: conveniently track all communication with clients, caregivers, referral sources and more
- Secure Messaging: a secure in-app communication channel for the entire care team
- HIPAA compliant with top-rated security: security features include touch ID/face ID and automatic logouts
- Caregiver shift request: quickly fill available shifts by allowing caregivers to request shifts via their mobile app
- Electronic signature: caregivers and clients can electronically sign for care delivered on a daily or weekly basis
- Wellness tracking, wound charting, care notes, visit notes and more

Generations Homecare System FAQs

Generations Homecare System FAQs

Below are some frequently asked questions for Generations Homecare System.

Q. What type of pricing plans does Generations Homecare System offer?

Generations Homecare System offers the following pricing plans:

Starting from: US$300,00/month

Pricing model: Subscription

Free Trial: Not Available

Generations Standard Software and Service Package: $300/month Generations add-on - Electronic Visit Verification: $25/month

Q. What are the main features of Generations Homecare System?

Generations Homecare System offers the following features:

  • Billing & Invoicing
  • Charting
  • Client Management
  • Payroll Management
  • Scheduling
  • Time / Task Reporting

Q. Who are the typical users of Generations Homecare System?

Generations Homecare System has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Generations Homecare System support?

Generations Homecare System supports the following languages:

English, Spanish

Q. What type of pricing plans does Generations Homecare System offer?

Generations Homecare System has the following pricing plans:

Subscription

Q. Does Generations Homecare System support mobile devices?

Generations Homecare System supports the following devices:

Android, iPhone, iPad

Q. What other apps does Generations Homecare System integrate with?

Generations Homecare System integrates with the following applications:

ADP HR Assist, Google Maps, Paychex Flex, QuickBooks Online Advanced

Q. What level of support does Generations Homecare System offer?

Generations Homecare System offers the following support options:

Phone Support, Online Support, FAQs