About PEAK 15

PEAK 15 is a cloud-based travel management solution that helps tour operators manage bookings, marketing operations, and client interactions. Users can access personalized profiles, vendor services, sample itineraries, templates, and inventory to create custom itinerary proposals for clients. Key features include reporting, trend monitoring, feedback collection, and budgeting.

PEAK 15 allows travel agents to calculate pricing recommendations as per estimated group size, age configurations, and profit margin targets. Managers can create customer profiles using information such as emergency contacts, previous interactions, booking history, and passport details. It lets users monitor business performance and client behavior to build targeted marketing lists.

PEAK 15 enables operators to receive inquiries via phone, web, or email and create task checklists to guide follow-up processes. Clients can book custom trips on the platform, make digital payments via credit card or electronic checks, and receive automated invoices with transaction details. Users can also import bills, invoices, and credit memos into the system and receive reminders before due dates of vendor payments.

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

English

Images

PEAK 15 activity history
PEAK 15 bookings
PEAK 15 contact details
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PEAK 15 screenshot: PEAK 15 activity history PEAK 15 screenshot: PEAK 15 bookings PEAK 15 screenshot: PEAK 15 contact details

Features

Total features of PEAK 15: 41

  • ACH Payment Processing
  • API
  • Accounting Management
  • Assignment Management
  • Automatic Notifications
  • Booking Management
  • Budgeting
  • Check Processing
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Data Import
  • Data Import/Export
  • Electronic Payments
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Invoice Management
  • Invoice Processing
  • Multi-Channel Communication
  • Online Booking Integration
  • Personalized Profiles
  • Promotions Management
  • Quote Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Sales Reporting
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • Trend Analysis
  • Vendor Management
  • Website Management

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Reviews

Overall rating

4,6 /5
(21)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,2/5
Customer Support
4,8/5

Already have PEAK 15?

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Showing 5 reviews of 21
Dan A.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just wrapping up a decade of utilizing Peak 15 and each year is better then the last....

Reviewed on 2018/02/07

I have recommended to many.... its as easy or complex as you need it to be... very flexible.

I have recommended to many.... its as easy or complex as you need it to be... very flexible.

Pros

Support with any software is key and these guys get that. My team likes the ease of use and access 24/7 as it is web based.

Cons

Like any software it is only as good as your ability to use and understand it... there is a lot more to it.. lot more then we use...

Alex G.
Overall rating
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great foundation and stable back-bone for any tour operator business.

Reviewed on 2018/02/19

Pros

I discovered Peak 15 in 2012 as I was in need of versatile tour operator software for my emerging student travel company. At the time, Peak seemed to be more widely used in an Agent type capacity, which as a modern-day student travel company, we were much more heavily focused on a streamlined web booking process. As we began to build-out our website, Peak enabled us to build our booking process in a way that made sense for our process, while being able to utilize all of the internal tools that Peak offers to handle all back-end operational needs that a tour operator has. Throughout the years, as we have continually tweaked our process and introduced major functionality to our website, Peak proved to be a stable backbone that allowed us to adapt as needed without putting our back-end business process, and storing of critical data at risk. The support team at Peak 15 has also proved to be incredibly professional, capable, and extremely knowledgeable about all the components of the software. Over the past 6 years, Peak has rolled out several major updates, along with myriad of awesome new features. The Peak 15 that we started within 2012 is very different from the Peak 15 we now use in 2018, but Peak 15 has rolled out these updates in a seamlessly smooth fashion. It's clear that management takes Peak 15 very seriously, and values their client relationships greatly. I very much recommend Peak 15 to anyone searching for a well-built tour operator software.

Cons

Given the flexibility that Peak 15 provides, we had to spend some time determining how we wanted to view and structure our data within Peak 15. The Peak 15 team was very helpful during this initial set-up period which is crucial as it's important you set things up properly the first time, opposed to having to change course down the road.

Jeff D.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

HEFY 6 Month Review

Reviewed on 2021/01/13

Pros

Flexibility of the software. Though we are sort of hijacking some parts of it (as recommended by [SENSITIVE CONTENT HIDDEN]) we are pleased to know we can do everything we need.

Cons

The layout, design, and the ease of onboarding. None of these are game changers, frankly.

Lena M.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Huge Investment & very disappointing

Reviewed on 2017/09/12

We did not reap any expected benefits from this software. It was frustrating and difficult to use....

We did not reap any expected benefits from this software. It was frustrating and difficult to use. It ended up being a disservice to my team to have selected this program to use.

Pros

The one item that was helpful in Peak 15 was the ability to set up automatic payment reminders. This system worked about 80% of the time - but did often cause confusion & frustration for our clients when incorrect information would be transmitted by the system. The programming & logic to set up the reminders was very complicated and did get incorrectly processed on several occassions - causing more work for my team.

This software is very expensive and not worth the investment. Small businesses should be wary of taking this on. The benefits that seem like they would pay themselves back to you in time saving were not there. My team and I struggled the whole time that we worked with this system.

Cons

Our journey with Peak 15 began from the need to find a software that would encompass all areas of our process - pricing, booking, creating itineraries, and registering individuals. Peak 15 sounded like the perfect solution. The system is said to be created for the Tour Operator. We struggled with this system for a year and only stayed with it that long because we had over 2,000 registration accounts that were in the system and we didn't want to move them mid-stream causing even more confusion for our clients.

Peak 15 is incredibly complicated, not intuitive in the ways that you anticipate today's software to be, and VERY frustrating. Things that were designed to save us time ended up taking us MORE time. Trying to get information out of the database more often than not involved a "Custom Report" which more in programming fees for them to set it up for us

The onboarding process is long. We felt that it showed some of the processes in the system but never actually taught you HOW to use the system. For months, we felt like we were moving through the system blindly. We asked repeatedly for more training, but never received additional education that was helpful. The straw for our camel came along when we discovered that the Quickbooks sync had been importing duplicate invoices into our system and posting payments incorrectly. It took 3 MONTHS to sort out the mess in our books!

Response from PEAK 15 Systems

We always welcome feedback as it drives improvement for our company and our products. We worked hard to come up with solutions to the specific needs of the customer. Ultimately this feedback led to the announcement at our PEAK 15 Summit, in the Fall of 2017, of an initiative to provide customers with more ability to customize the system on their own rather than having us do it. This will include the ability to create more complex reports on your own using Microsoft Power BI as well as create your own automation workflows.

Regarding QuickBooks, we have dozens and dozens of customers who use QuickBooks and have the data from PEAK 15 flow into their QB system without issue. We weren't given the opportunity to determine the cause of the issue for this customer.

Felipe U.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great one-stop solution

Reviewed on 2019/12/31

Achived a real integration across sales, service and administrative areas
Very effective automation...

Achived a real integration across sales, service and administrative areas
Very effective automation of tasks with workflows has increased efficiency and productivity
Set us on a path of continous improvement guided by curiosity of the next possible enhancement

Pros

Amplitude of functions serviced (Sales-Procurement-Billing-Mkt-Accounting, etc)
Cleanliness of the layout really provides of intuitive use
Constant updating from developer and customer directed customization provide endless enhancement opportunities

Cons

Adaptability to some functions regarding inventory management took a bit longer than desired

Showing 5 reviews of 21 Read all reviews

PEAK 15 FAQs

Below are some frequently asked questions for PEAK 15.

PEAK 15 offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact PEAK 15 Systems for pricing details.

PEAK 15 offers the following features:

  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

PEAK 15 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

PEAK 15 supports the following languages:

English

We do not have any information about what devices PEAK 15 supports

PEAK 15 integrates with the following applications:

Constant Contact, Content Hub, Dynamics 365, Google Workspace, HubSpot Marketing Hub, Joomla, Mailchimp, Marketo Engage, Microsoft 365, Wordpress

PEAK 15 offers the following support options:

Phone Support, Knowledge Base, Online Support, Video Tutorials

Related categories

See all software categories found for PEAK 15.