LeadDesk

About LeadDesk
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working.
With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.
Key benefits of LeadDesk
Omnichannel customer service system for managing all channels as one.
Outbound sales solution that triples your agent efficiency.
Primed with AI to maximise agent talk time
Fully customisable campaigns, queues, reports and operations.
All of your data is in one location for easy reporting.
Our solutions meet the regulation in each market ensuring that both our and your business is compliant.
Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My LeadDesk way
Reviewed on 2024/10/16
I am very happy to use it! I use it every working day.
I am very happy to use it! I use it every working day.
Pros
Fast accessibility. Soft layout with easy-to-look-at features.
Cons
No real good way to treat me returning to customers, and to notify me about it.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Call Center solution
Reviewed on 2019/12/11
Our team contacts physiotherapists and tries to schedule a meeting for our salesman
Our team contacts physiotherapists and tries to schedule a meeting for our salesman
Pros
It´s easy to use, especially the address import
Cons
Nothing, everything works fine. Even the support is working
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jere Jarvi
Reviewed on 2023/12/08
overall experience is 9/10 look the cons section for info
overall experience is 9/10 look the cons section for info
Pros
simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.
Cons
callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, fast and great functionalty
Reviewed on 2019/11/13
My experience with LeadDesk as a company has been very good. Even though we aren’t a big client,...
My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.
Pros
LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
Cons
I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
Response from LeadDesk
Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Super easy to use and great customer care
Reviewed on 2019/12/03
We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk...
We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.
Pros
What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.
Cons
The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.
LeadDesk FAQs
Below are some frequently asked questions for LeadDesk.Q. What type of pricing plans does LeadDesk offer?
LeadDesk offers the following pricing plans:
- Starting from: €99.00/month
- Pricing model: Subscription
- Free Trial: Available
Instant: €89 / licence (from 2-5 licenses) Essential: €99 / licence (starting from 5 licenses) Advanced: €129 / licence (starting from 5 licenses) Enterprise pricing option available upon request for 50 licenses and above.
Q. Who are the typical users of LeadDesk?
LeadDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LeadDesk support?
LeadDesk supports the following languages:
Danish, Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish
Q. Does LeadDesk support mobile devices?
LeadDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LeadDesk integrate with?
LeadDesk integrates with the following applications:
Giosg, Google Analytics 360, Microsoft Power Automate, Microsoft Power BI, Mobile Payment Software, Pipedrive, Plecto, SalesScreen, Salesforce Sales Cloud, Surfly, Zendesk Suite
Q. What level of support does LeadDesk offer?
LeadDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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