MomentFeed

Proximity Search Optimization, reputation & brand management

4,5 /5 (10 reviews) Write a Review!

MomentFeed Overview

What is MomentFeed?

Major regional, national, and global brands face unprecedented challenges in reaching their consumer target audiences at the time they are ready to buy. More than 60% of online searches are now conducted at the local-mobile level, and unbranded (consumers seeking products or services versus specific brand-name providers) search volumes have risen by 113% in the last two years. Over the past several years, a phenomenon has emerged whereby consumers are using a combination of proximity, immediacy, and convenience - as well as consumer reviews - as their primary decision-making criteria when choosing to make a purchase locally.

Brands that need each of their hundreds or thousands of locations to rank high in mobile or voice searches are increasingly dependent on mastering Proximity Search Optimization (PSO). PSO requires a brand and each of its locations to take control of and optimize as many signals as possible. This includes comprehensive, up-to-date, best-in-class keyword tactics by location, consistent and accurate location data management, social media channel engagement, and review management.

MomentFeed uniquely manages and automates each and all of the local-mobile search triggers via its Unified Platform, and helps multi-location brands influence their Proximity Search Optimization to make them more visible across all local discovery channels, ultimately leading to more customers and foot traffic, and increased revenue.

MomentFeed was founded in 2010 and is headquartered in Santa Monica, California. MomentFeed supports many of the largest and fastest rising regional, national, and global consumer brands across categories, including restaurants, health & fitness, retail, banking, and auto, to name a few.

MomentFeed Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact MomentFeed for pricing information.


MomentFeed Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

MomentFeed video MomentFeed screenshot: MomentFeed screenshot: MomentFeed screenshot: MomentFeed screenshot: MomentFeed screenshot:

MomentFeed Reviews

MomentFeed Reviews

Overall rating
4,5
/
5
Excellent
6

Very good
3

Average
1

Poor
0

Terrible
0

Value for Money
4,4
Features
4,2
Ease of Use
4,3
Customer Support
4,6
90% recommended this app
Lauren P.

Taziki's MomentFeed Review


Lauren C.

Pleased with product.

Positive experience, pleased with how training is going


Natalie F.

Good Account Manager, Ok Product

Some updates went live quickly.


Melody A.

Momentfeed user

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)


John B.

MomentFeed is an innovative digital partner that provides excellent account service.

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.


Lauren P.
Industry: Food & Beverages
Company size: 501-1 000 Employees

Taziki's MomentFeed Review

Used Daily for 1+ year
Reviewed on 2020/08/04
Review Source: Capterra

Pros

The MomentFeed team is incredible to work with. They are easy to access and solve problems quickly. They are making massive strides in development this year to what was already a great product. MomentFeed has made Social Media and Reputation Manage simple for our locations and convenient for us to monitor on a corporate level. MomentFeed has been a game-changer for Taziki's!

Cons

I love that we have the ability to track the performance of keywords, but the platform needs to be updated for a better user experience.

Response from MomentFeed

Thanks for the review Lauren! We truly appreciate the feedback and are glad to hear that MomentFeed has been a game-changer for you and your team. We look forward to continuing to support your business. -- Kyle Koch, MomentFeed VP Client Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren C.
Industry: Retail
Company size: 51-200 Employees

Pleased with product.

Used Daily for 6-12 months
Reviewed on 2020/11/05
Review Source: Capterra

Positive experience, pleased with how training is going

Pros

Accurate tracking for google and Facebook reviews

Cons

dashboard glitches as far as store inaccuracies go

Response from MomentFeed

Thank you for the review Lauren! Glad the Facebook and Google review tracking has been useful. We'd love to better understand the dashboard glitches you are experiencing so we can pass that feedback onto our engineering team. Please feel free to reach out to your client success manager or email [email protected]

- Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Natalie F.
Industry: Banking
Company size: 1 001-5 000 Employees

Good Account Manager, Ok Product

Used Weekly for 6-12 months
Reviewed on 2018/06/12
Review Source: Capterra

Some updates went live quickly.

Pros

The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

Cons

The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Melody A.
Industry: Restaurants
Company size: 201-500 Employees

Momentfeed user

Used Daily for 6-12 months
Reviewed on 2020/08/05
Review Source: Capterra

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

Pros

My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

Cons

One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

Response from MomentFeed

Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email [email protected] with any questions. - Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

John B.
Industry: Marketing & Advertising
Company size: 51-200 Employees

MomentFeed is an innovative digital partner that provides excellent account service.

Used Daily for 2+ years
Reviewed on 2020/10/30
Review Source: Capterra

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.

Pros

MomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.

Cons

We need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.

Response from MomentFeed

Hi John, Thank you for the feedback, we appreciate it. We absolutely strive to help our clients work smarter - so it is great to hear your "mighty team of 3" is able to seamlessly support location-based digital marketing for 255 stores. Thanks for the feedback on our analytics, this is certainly an area we continue to innovate, so we may just reach out to you for your thoughts on what's coming! Also, it is always our goal to deliver bug-free releases, the discovery of even one bug is of concern and we appreciate clients bringing these to our attention, please feel free to reach out to your client success manager with specifics and we will flag for our engineering team.

Again thanks for the review, we look forward to helping your team work more efficiently and increase local search visibility!!!

- Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 10 user ratings
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MomentFeed Pricing

MomentFeed Pricing

Starting from
N/A
Free Trial
Value for money

Contact MomentFeed for pricing information.

Contact MomentFeed for pricing information.

Value for Money
4,4/5
Based on 10 user ratings
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MomentFeed Features

MomentFeed Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,2/5
Based on 10 user ratings
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Categories

Additional information for MomentFeed

Additional information for MomentFeed

Benefits

Unified platform: MomentFeed is the only platform that optimizes every controllable signal that search engines use to rank local businesses on proximity searches – including location data accuracy, completeness, and consistency; social media presence and engagement; and review management and responsiveness.

Distributed control: MomentFeed uniquely provides its corporate customer contacts – as well as regional or franchise and local level teams – the ability to, in any combination, manage listings, reviews and social engagement at scale while – just as flexibly – offering full visibility and analytics.

Enterprise-Ready Expertise: MomentFeed is the premium provider of proximity search professional services among all software providers. It tailors its approach to what each customer and regional or local teams need – be it Unified Platform training, best-practice-results and process benchmarking, or keyword optimization execution at the local level. MomentFeed also automates (but verifies) each and all location data, ensuring our customers’ data accuracy is the industry’s best.

Local Social Presence: MomentFeed provides numerous ways in which multi-location brands can easily boost their local presence with local paid advertising on key networks such as Facebook, Instagram, and Yelp!, making it simple for local operators to undertake high-quality, cost-effective integrated local advertising programs with accompanying full-corporate visibility.

MomentFeed FAQs

MomentFeed FAQs

Below are some frequently asked questions for MomentFeed.

Q. What type of pricing plans does MomentFeed offer?

MomentFeed offers the following pricing plans:

Free Trial: Not Available

Contact MomentFeed for pricing information.

Q. What are the main features of MomentFeed?

We do not have any information about MomentFeed features

Q. Who are the typical users of MomentFeed?

MomentFeed has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does MomentFeed support?

MomentFeed supports the following languages:

English

Q. What type of pricing plans does MomentFeed offer?

We do not have any information about what MomentFeed pricing plans

Q. Does MomentFeed support mobile devices?

We do not have any information about what devices MomentFeed supports

Q. What other apps does MomentFeed integrate with?

MomentFeed integrates with the following applications:

Facebook, Google Analytics, Instagram, Twitter

Q. What level of support does MomentFeed offer?

MomentFeed offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials