MomentFeed

Proximity Search Optimization, reputation & brand management

About MomentFeed

Major regional, national, and global brands face unprecedented challenges in reaching their consumer target audiences at the time they are ready to buy. More than 60% of online searches are now conducted at the local-mobile level, and unbranded (consumers seeking products or services versus specific brand-name providers) search volumes have risen by 113% in the last two years. Over the past several years, a phenomenon has emerged whereby consumers are using a combination of proximity, immediacy, and convenience - as well as consumer reviews - as their primary decision-making criteria when choosing to make a purchase locally.

Brands that need each of their hundreds or thousands of locations to rank high in mobile or voice searches are increasingly dependent on mastering Proximity Search Optimization (PSO). PSO requires a brand and each of its locations to take control of and optimize as many signals as possible. This includes comprehensive, up-to-date, best-in-class keyword tactics by location, consistent and accurate location data management, social media channel engagement, and review management.

MomentFeed uniquely manages and automates each and all of the local-mobile search triggers via its Unified Platform, and helps multi-location brands influence their Proximity Search Optimization to make them more visible across all local discovery channels, ultimately leading to more customers and foot traffic, and increased revenue.

MomentFeed was founded in 2010 and is headquartered in Santa Monica, California. MomentFeed supports many of the largest and fastest rising regional, national, and global consumer brands across categories, including restaurants, health & fitness, retail, banking, and auto, to name a few.

Key benefits of MomentFeed

Unified platform: MomentFeed is the only platform that optimizes every controllable signal that search engines use to rank local businesses on proximity searches – including location data accuracy, completeness, and consistency; social media presence and engagement; and review management and responsiveness.

Distributed control: MomentFeed uniquely provides its corporate customer contacts – as well as regional or franchise and local level teams – the ability to, in any combination, manage listings, reviews and social engagement at scale while – just as flexibly – offering full visibility and analytics.

Enterprise-Ready Expertise: MomentFeed is the premium provider of proximity search professional services among all software providers. It tailors its approach to what each customer and regional or local teams need – be it Unified Platform training, best-practice-results and process benchmarking, or keyword optimization execution at the local level. MomentFeed also automates (but verifies) each and all location data, ensuring our customers’ data accuracy is the industry’s best.

Local Social Presence: MomentFeed provides numerous ways in which multi-location brands can easily boost their local presence with local paid advertising on key networks such as Facebook, Instagram, and Yelp!, making it simple for local operators to undertake high-quality, cost-effective integrated local advertising programs with accompanying full-corporate visibility.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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MomentFeed video
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Features

Total features of MomentFeed: 54

  • API
  • Activity Dashboard
  • Analytics/ROI Tracking
  • Approval Process Control
  • Artwork Management
  • Audit Management
  • Automatic Location Detection
  • Benchmarking
  • Brand Guidelines
  • Brand Tracking
  • Campaign Management
  • Channel Attribution
  • Competitive Analysis
  • Content Management
  • Contextual Targeting
  • Customizable Templates
  • Dashboard
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Engagement Analytics
  • Event Promotions
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Keyword Rank Tracking
  • Landing Pages/Web Forms
  • Live Chat
  • Localization Automation
  • Location-Based Marketing
  • Mapping
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Location
  • Negative Feedback Management
  • Promotions Management
  • Ratings / Reviews
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Text Analysis
  • Visitor Tracking
  • White Label
  • Widgets

Alternatives

Yext

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#1 Alternative to MomentFeed
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Marketing 360

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Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Birdeye

4,7
#4 Alternative to MomentFeed
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

Reviews

Overall rating

4,5 /5
(10)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have MomentFeed?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Lauren P.
Overall rating
  • Industry: Food & Beverages
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Taziki's MomentFeed Review

Reviewed on 2020/08/04

Pros

The MomentFeed team is incredible to work with. They are easy to access and solve problems quickly. They are making massive strides in development this year to what was already a great product. MomentFeed has made Social Media and Reputation Manage simple for our locations and convenient for us to monitor on a corporate level. MomentFeed has been a game-changer for Taziki's!

Cons

I love that we have the ability to track the performance of keywords, but the platform needs to be updated for a better user experience.

Response from MomentFeed

Thanks for the review Lauren! We truly appreciate the feedback and are glad to hear that MomentFeed has been a game-changer for you and your team. We look forward to continuing to support your business. -- Kyle Koch, MomentFeed VP Client Success

Melody A.
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Momentfeed user

Reviewed on 2020/08/05

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have...

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

Pros

My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

Cons

One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

Response from MomentFeed

Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email [email protected] with any questions. - Kyle Koch, MomentFeed VP of Client Success

Natalie F.
Overall rating
  • Industry: Banking
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good Account Manager, Ok Product

Reviewed on 2018/06/12

Some updates went live quickly.

Some updates went live quickly.

Pros

The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

Cons

The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.

Lauren C.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pleased with product.

Reviewed on 2020/11/05

Positive experience, pleased with how training is going

Positive experience, pleased with how training is going

Pros

Accurate tracking for google and Facebook reviews

Cons

dashboard glitches as far as store inaccuracies go

Response from MomentFeed

Thank you for the review Lauren! Glad the Facebook and Google review tracking has been useful. We'd love to better understand the dashboard glitches you are experiencing so we can pass that feedback onto our engineering team. Please feel free to reach out to your client success manager or email [email protected]

- Kyle Koch, MomentFeed VP of Client Success

John B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MomentFeed is an innovative digital partner that provides excellent account service.

Reviewed on 2020/10/30

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account...

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.

Pros

MomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.

Cons

We need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.

Response from MomentFeed

Hi John, Thank you for the feedback, we appreciate it. We absolutely strive to help our clients work smarter - so it is great to hear your "mighty team of 3" is able to seamlessly support location-based digital marketing for 255 stores. Thanks for the feedback on our analytics, this is certainly an area we continue to innovate, so we may just reach out to you for your thoughts on what's coming! Also, it is always our goal to deliver bug-free releases, the discovery of even one bug is of concern and we appreciate clients bringing these to our attention, please feel free to reach out to your client success manager with specifics and we will flag for our engineering team.

Again thanks for the review, we look forward to helping your team work more efficiently and increase local search visibility!!!

- Kyle Koch, MomentFeed VP of Client Success

Showing 5 reviews of 10 Read all reviews

MomentFeed FAQs

Below are some frequently asked questions for MomentFeed.

MomentFeed offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact MomentFeed for pricing information.

We do not have any information about MomentFeed features

MomentFeed has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

MomentFeed supports the following languages:

English

MomentFeed supports the following devices:

MomentFeed integrates with the following applications:

Facebook, Google Analytics, Instagram, Twitter

MomentFeed offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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