About Boomtown

Boomtown is a product support platform designed for banking businesses, value-added resellers (VARs), and technology providers, which offers tools to help activate new customers through personalized support services. The platform comes with smart inbox prioritization capabilities that let representatives support and sell to customers via all communication channels including chat, email, SMS, video chat, and integrated apps.

Features of Boomtown include ticketing workflows, collaboration, customizable branding, customer profiling, chatbots, canned responses, quality control, reporting, and more. Businesses can monitor agents' operational efficiency using real-time wallboards, quality assurance consoles, and availability/away modes, whilst also enhancing their productivity through agent-assist bots, knowledge bases, proactive customer alerts, and more. Boomtown allows users to streamline workflows for customer activation through web schedulers, automated welcome messages, field service dispatching, and more.

Boomtown comes with an application programming interface (API), which lets businesses integrate the system with various third-party applications such as Facebook, Freshdesk, Asterisk, Gmail, Google Calendar, Line, Slack, Twilio, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Boomtown tickets and chats
Boomtown field service scheduling
Boomtown field service management
Boomtown data and analytics
View 5 more
Boomtown screenshot: Boomtown tickets and chats Boomtown screenshot: Boomtown field service scheduling Boomtown screenshot: Boomtown field service management Boomtown screenshot: Boomtown data and analytics

Features

Total features of Boomtown: 31

  • @mentions
  • API
  • Alerts / Escalation
  • Auto-Responders
  • Automated Scheduling
  • Automatic Lead Distribution
  • Call Center Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Customizable Branding
  • Customizable Reporting
  • Document Storage
  • Email Integration
  • Inbox Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Personalized Profiles
  • Prioritizing
  • Quality Assurance
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Third Party Integration

Alternatives

Zendesk

4,3
#1 Alternative to Boomtown
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Deskero

4,7
#2 Alternative to Boomtown
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

LiveAgent

4,7
#3 Alternative to Boomtown
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Zoho Desk

4,5
#4 Alternative to Boomtown
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4,4 /5
(11)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Boomtown?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 11
Jeff K.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Relay is a technology-forward customer service platform

Reviewed on 2018/07/01

Pros

- Convenience of tracking every support channel in one place
- Relevant integrations (salesforce/slack/jira/zendesk/etc)
- Friendly/responsive team behind it

Cons

- Steeper learning curve than other CS platforms I've implemented
- Could use more levels of user permissions inside the app to better control responsibilities among our end users

Verified Reviewer
Overall rating
  • Industry: Computer Networking
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Relay User

Reviewed on 2018/11/07

Time it takes to solve customer support tickets

Time it takes to solve customer support tickets

Pros

The thing I like the most about the software is it's relevancy for customer support. It is truly a support platform rather than just another software tool with narrow functionality. Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into.

Cons

The software did require some training to get started and get me feeling comfortable using the system. Once I played around in the software for a day or two, I got the hang of it pretty quick. Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worriest Company

Reviewed on 2020/02/11

We have been left for days and weeks with no response or support. Worst service ever!

We have been left for days and weeks with no response or support. Worst service ever!

Pros

There is not one thing I can say I like- This won't even let me submit

Cons

Zero Support and bad attitudes. What a joke......

Brad S.
Overall rating
  • Industry: Banking
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Relay

Reviewed on 2018/11/06

Pros

Lots of useful features with creating issues, chatting with techs, and seeing live issues. We even have the API integrated with our database so we can see the notes entered

Cons

My biggest thing I have noticed is when we enter merchants into relay and then try to search for them and they don't show up. Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts.

Derek H.
Overall rating
  • Industry: Financial Services
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We use Relay as the single software to support all of our customers.

Reviewed on 2018/06/07

Pros

Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together

Cons

So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch

Showing 5 reviews of 11 Read all reviews

Boomtown FAQs

Below are some frequently asked questions for Boomtown.

Boomtown offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Boomtown Network for pricing details.

Boomtown offers the following features:

  • Alerts / Escalation
  • Auto-Responders
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • Self Service Portal
  • Social Media Integration
  • Third Party Integration

Boomtown has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Boomtown supports the following languages:

English

We do not have any information about what devices Boomtown supports

Boomtown integrates with the following applications:

Asterisk, Facebook, Freshdesk, Google Calendar, Jira, Microsoft Outlook, Salesforce Sales Cloud, ServiceNow, Slack, Zendesk

Boomtown offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for Boomtown.