SMS Valet

About SMS Valet
SMS Valet is a cloud-based valet solution designed to help hospitals, hotels, residential communities, and malls manage parking spaces for guests. Key features include vehicle check-ins, instant messaging, electronic validation, surveys, real-time sales tracking, reporting, and digital payments.
The application allows staff members to collect visitors' mobile numbers, assign numbers to reusable plastic key tags, and send welcome text messages with pick-up instructions upon arrival. Guests can make vehicle retrieval requests via the links provided in text messages, and make payments using a mobile device. Plus, the solution lets marketers handle advertisements by embedding video links for upcoming events, shopping discounts, or promotions, in order to enhance selling opportunities for brands.
SMS Valet comes with a damage reporting feature, which helps users capture and note pre-existing vehicle damages with time, date stamp, and color indicators on guest tickets. Administrators can use the self service portals to monitor the number of cars checked-in, view customer survey results, and generate employee shift reports. The solution also enables hospitals to collect visitor feedback, evaluate patient satisfaction, and gain insight into facility operations.
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Reviews
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- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Tier in the Valet Industry
Reviewed on 2020/08/04
Pros
SMS Valet is easy to use no matter your technologically capacity. It has simplified and made our operations so much more efficient. It has everything you would need in the valet industry. They offer any report you would need that you can customize as well.
Cons
The only con would be not being able to set up new locations by yourself. Although there customer service and employees are always available to help you last minute.
Response from TEZ
Thank you for the stellar review, Devin! We're proud to serve ACE.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS Valet is a game changer
Reviewed on 2020/08/19
Overall SMS has been a great experience and we will be using it for the rest of our existence. The...
Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company.
Pros
This is a premium product that our guest love at all of our locations. It captures more data to back the revenue than any other product. SMS is extremely easy and allows us to give our clients a better experience by providing a fast and secure way to pay for request their car.
Cons
If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair. But 99% of our employees have an iPhone and it would help if they could use the app on their personal devices.
Response from TEZ
Thanks for the review, Austin! We're glad to partner with National Parking.
Your feedback is always welcome. We have some good news - we do have an iOS app for the valet staff. If you search "Valet Runner" in the app store, you'll find it. We'll have your account rep reach out to help with details and any questions.
- Industry: Performing Arts
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bulk TEXT The way to Go
Reviewed on 2021/07/30
Because of this kind of industry I am in we need to work in bulk..... it's that bad
Because of this kind of industry I am in we need to work in bulk..... it's that bad
Pros
The program's user-friendliness. I appreciate being able to customize the software to our team's specific needs.
We enjoy offering our customers the option to notify us ahead of time that they are ready to depart. It really helps us run the operation more efficiently.
It's simple to learn and utilize. The reporting features are extensive and meet our requirements.
Cons
If there's one thing that's missing, it's the absence of an iOS app. I'm aware that Apple's retail royalties aren't entirely equitable.
Traditional paper tickets are more expensive. Without additional employees, it's difficult to use in high-volume settings.
Not recommended for accounts with a high volume of transactions. Managing the system necessitates more personnel and labor.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS Valet review
Reviewed on 2019/09/11
For myself and our team SMS Valet has been a game changer! We are starting year 5 of using the...
For myself and our team SMS Valet has been a game changer! We are starting year 5 of using the service and I don't want to even think about running The Valet without the software. It has given us an opportunity in The Great North West to separate ourselves from other Valet companies.
Pros
The ease in which to use the program. I love having the ability to tailor the software to what works best and easier for our team.
Cons
When the system gets overloaded and it slows things down for us in the car check in process. This happens few and far between. The company does a good job of alerting you when there is a issue.
Response from TEZ
Thanks for the review, Bruce. We're thrilled to be a game-changing partner.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best valet software
Reviewed on 2020/08/06
I've been very happy with the product and the team standing behind it. I've called support before...
I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO. I havent met many CEOs willing to take support calls on a day off. Thats just the culture there. Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process.
Pros
The ease of use. It makes my team, my client and their guests lives much easier.
Cons
I dont have any issues with the software. I've enjoyed the enhancements over the past 6 years. Seems like they're getting better every week.
Response from TEZ
Thank you for the great review. We're proud to partner with Shoreline Valet.
SMS Valet FAQs
Below are some frequently asked questions for SMS Valet.Q. What type of pricing plans does SMS Valet offer?
SMS Valet offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact TEZ for pricing details
Q. Who are the typical users of SMS Valet?
SMS Valet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SMS Valet support?
SMS Valet supports the following languages:
English
Q. Does SMS Valet support mobile devices?
SMS Valet supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SMS Valet integrate with?
We do not have any information about what integrations SMS Valet has
Q. What level of support does SMS Valet offer?
SMS Valet offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
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