About Zello
Zello is an integrated transportation dispatch solution that helps businesses in hospitality, manufacturing, construction, and other industries streamline communication between field agents and dispatchers. It enables administrators to track the live location of drivers and send messages to recipients via multiple channels.
Zello allows professionals to assign/remove users from communication channels, as well as configure role-based access to team members through a web management console. Field executives can utilize the emergency button to send live location and voice recordings to suitable channels during natural disasters, injuries, or accidents. With its mobile applications, users can receive automated alerts for new messages and change their work status to available, busy, solo, or offline.
Zello enables enterprises to store received messages in a centralized database, filter the message vault based on media type, date, or channel, and export audio files in various formats. Users can access the dispatch hub to view pending driver requests and automatically assign messages to available dispatchers.
Pricing starting from:
US$8,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$8,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Zello: 30
- API
- Access Control
- Activity Dashboard
- Alerts / Escalation
- Assignment Management
- Automatic Notifications
- Built-In Database
- Call Recording
- Collaboration Tools
- Communication Management
- Content Filter
- Data Import/Export
- Dispatch Management
- Filtered Views
- Geographic Maps
- History Tracking
- Instant Messaging
- Location Tracking
- Multi-Channel Communication
- Multiple User Accounts
- Permission Management
- Real Time Notifications
- Receiving
- Request Assignment
- Risk Alerts
- Role Management
- Role-Based Permissions
- Status Tracking
- Third Party Integration
- User Management
Alternatives
Asana
Wimi
Azendoo
Slab
Reviews
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- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Keeping in touch
Reviewed on 2020/02/13
Overall this is a awesome software connect with people to always keep in touch at the touch of a...
Overall this is a awesome software connect with people to always keep in touch at the touch of a button
Pros
I loved this software it help me stay in contact with my boss and co-workers. I liked the fact it was able to record everything it said so u ever needed To go back u can. Easy to use clear voice and great storage
Cons
Well the only thing I dislikes is how u had to have a wireless connection to be able to get in touch with everyone if ur not connected your not able to use it
Response from Zello
Thank you for your review!
- Industry: Insurance
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fills a Real Need
Reviewed on 2020/02/11
Sometimes you really need to know if someone is at their desk and available to take a call, but you...
Sometimes you really need to know if someone is at their desk and available to take a call, but you don't want to interrupt them with a ringing phone and you don't have time to hope and wait for them to see a Slack-like instant message. This fills that need.
Pros
This is the only app I could find anywhere that provides us with what is essentially an intra-office intercom. You would think it wouldn't be hard to find an IP-based version of the old-school intercom, like on Mad Men (but with way less sexual harassment) where you can push a button and say something to someone in a different office, rather than forcing their phone to ring, or waiting for them to see and answer an IM, but this isn't just the best option, it's the only one I found.
Cons
It's designed and priced for larger organizations who need it for managing fleets or large mobile teams, think trucking dispatchers, or managers of large field staffs. Those folks use it like a digital version of two-way radios, or the old Nextel PTT phones. We didn't need any of the mobile functionality or the other bells and whistles, but we still had to pay for them.
- Industry: Pharmaceuticals
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great and Easy to Use... When it has a solid connection
Reviewed on 2020/09/08
Features and ease of use are great, but improvement needed in connection quality.
Features and ease of use are great, but improvement needed in connection quality.
Pros
I enjoyed being able to instantly communicate with my team in the plant and to either talk or send messages.
Cons
It's connection is very spotty and I'm not sure how to silence my phone EXCEPT for Zello, instructions on that would be great. But unfortunately, because it disconnects a lot, I sometimes miss messages or cannot send them.
- Industry: Public Safety
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Push to talk app.
Reviewed on 2020/02/04
The app itself has been great and in the emergency service field. It gives us overall better radio...
The app itself has been great and in the emergency service field. It gives us overall better radio coverage in our rural area. Zello has been great in supporting our agency with free services. They are definitely doing great things!
Pros
I like being able to have radio communications with those I with at all times especially in places our radio system fails. The software is great and easy to use.
Cons
I would say the only downside to this software is there is no gateway support unless u pay for it. It would be nice to see Zello and the gateway companies come together to put some how to videos on there sites. It’s pretty simple if you only need 1 gateway channel but if u need multiply it is definitely a challenge to set up on your own.
Response from Zello
Ryan - thank you for your review and sorry about the gateway support issue. It's just that being a relatively small team, it is hard for us to offer the same level of support to all customers, free and paid. Your suggestion is good and we'll try to strengthen our support content for gateways in the future.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Other for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Zello
Reviewed on 2020/08/19
I like using Zello and will continue to use it when out and needing a walkie talkie.
I like using Zello and will continue to use it when out and needing a walkie talkie.
Pros
Zello is a great "walkie talkie" app, it functions well and you are able to communicate clearly with others in your group. I like the push to talk button and that you can replay messages.
Cons
It isnt always secure. We have had outsiders join our group and conversations and that was unwanted.
Response from Zello
Lauren - thank you very much for your review. We're sorry you had outsiders join your group and interfere with your conversations. Know that you can always create a password-protected channel, or simply switch to Zello Work, our solution for businesses.
Zello FAQs
Below are some frequently asked questions for Zello.Q. What type of pricing plans does Zello offer?
Zello offers the following pricing plans:
- Starting from: US$8,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is available on a monthly subscription of $8 per user per month, and an annual subscription of $81.6 per user per month.
Q. What are the main features of Zello?
Zello offers the following features:
- Mobile Access
Q. Who are the typical users of Zello?
Zello has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Zello support?
Zello supports the following languages:
Arabic, Chinese (Simplified), Czech, Dutch, English, Finnish, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish
Q. Does Zello support mobile devices?
Zello supports the following devices:
Android, iPhone
Q. What other apps does Zello integrate with?
We do not have any information about what integrations Zello has
Q. What level of support does Zello offer?
Zello offers the following support options:
Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials
Related categories
See all software categories found for Zello.
