Zello

Team communication platform for field agents and dispatchers

About Zello

Zello is an integrated transportation dispatch solution that helps businesses in hospitality, manufacturing, construction, and other industries streamline communication between field agents and dispatchers. It enables administrators to track the live location of drivers and send messages to recipients via multiple channels.

Zello allows professionals to assign/remove users from communication channels, as well as configure role-based access to team members through a web management console. Field executives can utilize the emergency button to send live location and voice recordings to suitable channels during natural disasters, injuries, or accidents. With its mobile applications, users can receive automated alerts for new messages and change their work status to available, busy, solo, or offline.

Zello enables enterprises to store received messages in a centralized database, filter the message vault based on media type, date, or channel, and export audio files in various formats. Users can access the dispatch hub to view pending driver requests and automatically assign messages to available dispatchers.

Pricing starting from:

US$8,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

Arabic, Chinese (Simplified), Czech, Dutch, English and 11 others, Finnish, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Pricing starting from:

US$8,00/month

  • Free Trial
  • Subscription

Images

Zello push-to-talk button
Zello emergency alert
Zello work console
Zello new user
Zello message history
Zello live tracking
View 7 more
Zello screenshot: Zello push-to-talk button Zello screenshot: Zello emergency alert Zello screenshot: Zello work console Zello screenshot: Zello new user Zello screenshot: Zello message history Zello screenshot: Zello live tracking

Features

Total features of Zello: 30

  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Automatic Notifications
  • Built-In Database
  • Call Recording
  • Collaboration Tools
  • Communication Management
  • Content Filter
  • Data Import/Export
  • Dispatch Management
  • Filtered Views
  • Geographic Maps
  • History Tracking
  • Instant Messaging
  • Location Tracking
  • Multi-Channel Communication
  • Multiple User Accounts
  • Permission Management
  • Real Time Notifications
  • Receiving
  • Request Assignment
  • Risk Alerts
  • Role Management
  • Role-Based Permissions
  • Status Tracking
  • Third Party Integration
  • User Management

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Reviews

Overall rating

4,8 /5
(26)
Value for Money
4,8/5
Features
4,8/5
Ease of Use
4,9/5
Customer Support
4,7/5

Already have Zello?

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Showing 5 reviews of 26
Kerry S.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Keeping in touch

Reviewed on 2020/02/13

Overall this is a awesome software connect with people to always keep in touch at the touch of a...

Overall this is a awesome software connect with people to always keep in touch at the touch of a button

Pros

I loved this software it help me stay in contact with my boss and co-workers. I liked the fact it was able to record everything it said so u ever needed To go back u can. Easy to use clear voice and great storage

Cons

Well the only thing I dislikes is how u had to have a wireless connection to be able to get in touch with everyone if ur not connected your not able to use it

Response from Zello

Thank you for your review!

Jacob S.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fills a Real Need

Reviewed on 2020/02/11

Sometimes you really need to know if someone is at their desk and available to take a call, but you...

Sometimes you really need to know if someone is at their desk and available to take a call, but you don't want to interrupt them with a ringing phone and you don't have time to hope and wait for them to see a Slack-like instant message. This fills that need.

Pros

This is the only app I could find anywhere that provides us with what is essentially an intra-office intercom. You would think it wouldn't be hard to find an IP-based version of the old-school intercom, like on Mad Men (but with way less sexual harassment) where you can push a button and say something to someone in a different office, rather than forcing their phone to ring, or waiting for them to see and answer an IM, but this isn't just the best option, it's the only one I found.

Cons

It's designed and priced for larger organizations who need it for managing fleets or large mobile teams, think trucking dispatchers, or managers of large field staffs. Those folks use it like a digital version of two-way radios, or the old Nextel PTT phones. We didn't need any of the mobile functionality or the other bells and whistles, but we still had to pay for them.

Alexander V.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great and Easy to Use... When it has a solid connection

Reviewed on 2020/09/08

Features and ease of use are great, but improvement needed in connection quality.

Features and ease of use are great, but improvement needed in connection quality.

Pros

I enjoyed being able to instantly communicate with my team in the plant and to either talk or send messages.

Cons

It's connection is very spotty and I'm not sure how to silence my phone EXCEPT for Zello, instructions on that would be great. But unfortunately, because it disconnects a lot, I sometimes miss messages or cannot send them.

Patrick R.
Overall rating
  • Industry: Public Safety
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Push to talk app.

Reviewed on 2020/02/04

The app itself has been great and in the emergency service field. It gives us overall better radio...

The app itself has been great and in the emergency service field. It gives us overall better radio coverage in our rural area. Zello has been great in supporting our agency with free services. They are definitely doing great things!

Pros

I like being able to have radio communications with those I with at all times especially in places our radio system fails. The software is great and easy to use.

Cons

I would say the only downside to this software is there is no gateway support unless u pay for it. It would be nice to see Zello and the gateway companies come together to put some how to videos on there sites. It’s pretty simple if you only need 1 gateway channel but if u need multiply it is definitely a challenge to set up on your own.

Response from Zello

Ryan - thank you for your review and sorry about the gateway support issue. It's just that being a relatively small team, it is hard for us to offer the same level of support to all customers, free and paid. Your suggestion is good and we'll try to strengthen our support content for gateways in the future.

Lauren P.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Zello

Reviewed on 2020/08/19

I like using Zello and will continue to use it when out and needing a walkie talkie.

I like using Zello and will continue to use it when out and needing a walkie talkie.

Pros

Zello is a great "walkie talkie" app, it functions well and you are able to communicate clearly with others in your group. I like the push to talk button and that you can replay messages.

Cons

It isnt always secure. We have had outsiders join our group and conversations and that was unwanted.

Response from Zello

Lauren - thank you very much for your review. We're sorry you had outsiders join your group and interfere with your conversations. Know that you can always create a password-protected channel, or simply switch to Zello Work, our solution for businesses.

Showing 5 reviews of 26 Read all reviews

Zello FAQs

Below are some frequently asked questions for Zello.

Zello offers the following pricing plans:

  • Starting from: US$8,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is available on a monthly subscription of $8 per user per month, and an annual subscription of $81.6 per user per month.

Zello offers the following features:

  • Mobile Access

Zello has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Zello supports the following languages:

Arabic, Chinese (Simplified), Czech, Dutch, English, Finnish, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Zello supports the following devices:

Android, iPhone

We do not have any information about what integrations Zello has

Zello offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Zello.