Zello

4.7 (63)
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Team communication platform for field agents and dispatchers

About Zello

Zello is an integrated transportation dispatch solution that helps businesses in hospitality, manufacturing, construction, and other industries streamline communication between field agents and dispatchers. It enables administrators to track the live location of drivers and send messages to recipients via multiple channels.

Zello allows professionals to assign/remove users from communication channels, as well as configure role-based access to team members through a web management console. Field executives can utilize the emergency button to send live location and voice recordings to suitable channels during natural disasters, injuries, or accidents. With its mobile applications, users can receive automated alerts for new messages and change their work status to available, busy, solo, or offline.

Zello enables enterprises to store received messages in a centralized database, filter the message vault based on media type, date, or channel, and export audio files in various formats. Users can access the dispatch hub to view pending driver requests and automatically assign messages to available dispatchers.


Images

Zello Software - Zello Push-to-Talk Button
Zello Software - Zello emergency alert
Zello Software - Zello work console
Zello Software - Zello new user
Zello Software - Zello message history
Zello Software - Zello live tracking
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Zello Software - Zello Push-to-Talk Button
Zello Software - Zello emergency alert
Zello Software - Zello work console
Zello Software - Zello new user
Zello Software - Zello message history
Zello Software - Zello live tracking

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Starting Price

US$8.00
month
No pricing found

Pricing Options

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Free trial
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Features

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Integrations

No integrations found
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Ease of Use

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Value for Money

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Reviews

Overall rating

4.7 /5
(63)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.6/5

Already have Zello?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 63
Tobias
Tobias
Overall rating
  • Industry: Wholesale
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Optimizing communication in Denmark's largest retailer

Reviewed on 2023/05/23

Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And...

Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And from a IT perspective we have zero downtime, and great management features. And there are still new features coming. All in all, a very good experience!

Pros

The management console is the key feature for us in IT. It makes our work easier. The up-time is also a something I feel is worth mention. Not yet did we have any issue on the front. And at last the efficient/fast communication

Cons

It's hard to point out something. A lot of times the issues we have or the request we have is fixed. I think the only feature we're missing now is the option for display names in channels. That gives the option for more and better integration with MDM solutions without leaving the end-user with weird channel names.

Alternatives Considered

Voxer and Microsoft Teams

Reasons for Switching to Zello

The easy setup process and the management console.
Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2024/08/15

Zello has been a game changer for us, the system is easy to use and when you need support, they're...

Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you.

Pros

Being able to track our teams using the zello map.

Cons

Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps

Jorge Javier
Overall rating
  • Industry: Public Safety
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Operational efficiency with ZELLO

Reviewed on 2024/12/10

We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the...

We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes.

Pros

Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool.

Cons

So far, all of its components are essential and well designed to achieve perfect harmony in use.

Chimaobi
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Re-Brand

Reviewed on 2023/01/05

Not really had any experience of remarkable interest .

Not really had any experience of remarkable interest .

Pros

Not using personally again, because I have not been able to use it succesfully. Hoping to use and understand it better.

Cons

It keeps acting like a software entirely on my device,I get confused on what to do. I don't find it user friendly

Lisa
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great way to stay connected

Reviewed on 2024/11/04

Zello is so easy to use and train new employees. Being able to communicate with others in our group...

Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected.

Pros

What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great!

Cons

In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often.

Showing 5 reviews of 63 Read all reviews

Zello FAQs

Below are some frequently asked questions for Zello.

Zello offers the following pricing plans:

  • Starting from: US$8.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pricing is available on a monthly subscription of $8 per user per month, and an annual subscription of $81.6 per user per month.

Zello has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zello supports the following languages:

Arabic, Chinese, Czech, Dutch, English, Finnish, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Zello supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Zello has

Zello offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zello.