Zello

About Zello
Zello is an integrated transportation dispatch solution that helps businesses in hospitality, manufacturing, construction, and other industries streamline communication between field agents and dispatchers. It enables administrators to track the live location of drivers and send messages to recipients via multiple channels.
Zello allows professionals to assign/remove users from communication channels, as well as configure role-based access to team members through a web management console. Field executives can utilize the emergency button to send live location and voice recordings to suitable channels during natural disasters, injuries, or accidents. With its mobile applications, users can receive automated alerts for new messages and change their work status to available, busy, solo, or offline.
Zello enables enterprises to store received messages in a centralized database, filter the message vault based on media type, date, or channel, and export audio files in various formats. Users can access the dispatch hub to view pending driver requests and automatically assign messages to available dispatchers.
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- Industry: Wholesale
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Optimizing communication in Denmark's largest retailer
Reviewed on 2023/05/23
Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And...
Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And from a IT perspective we have zero downtime, and great management features. And there are still new features coming. All in all, a very good experience!
Pros
The management console is the key feature for us in IT. It makes our work easier. The up-time is also a something I feel is worth mention. Not yet did we have any issue on the front. And at last the efficient/fast communication
Cons
It's hard to point out something. A lot of times the issues we have or the request we have is fixed. I think the only feature we're missing now is the option for display names in channels. That gives the option for more and better integration with MDM solutions without leaving the end-user with weird channel names.
Reasons for Switching to Zello
The easy setup process and the management console.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 2024/08/15
Zello has been a game changer for us, the system is easy to use and when you need support, they're...
Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you.
Pros
Being able to track our teams using the zello map.
Cons
Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps
- Industry: Public Safety
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Operational efficiency with ZELLO
Reviewed on 2024/12/10
We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the...
We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes.
Pros
Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool.
Cons
So far, all of its components are essential and well designed to achieve perfect harmony in use.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Re-Brand
Reviewed on 2023/01/05
Not really had any experience of remarkable interest .
Not really had any experience of remarkable interest .
Pros
Not using personally again, because I have not been able to use it succesfully. Hoping to use and understand it better.
Cons
It keeps acting like a software entirely on my device,I get confused on what to do. I don't find it user friendly
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great way to stay connected
Reviewed on 2024/11/04
Zello is so easy to use and train new employees. Being able to communicate with others in our group...
Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected.
Pros
What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great!
Cons
In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often.
Zello FAQs
Below are some frequently asked questions for Zello.Q. What type of pricing plans does Zello offer?
Zello offers the following pricing plans:
- Starting from: US$8.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is available on a monthly subscription of $8 per user per month, and an annual subscription of $81.6 per user per month.
Q. Who are the typical users of Zello?
Zello has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zello support?
Zello supports the following languages:
Arabic, Chinese, Czech, Dutch, English, Finnish, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish
Q. Does Zello support mobile devices?
Zello supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zello integrate with?
We do not have any information about what integrations Zello has
Q. What level of support does Zello offer?
Zello offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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